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Verifierade recensioner
Läge och interiör4.5
Bekvämligheter3.9
Service4.2
Renlighet4.4
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CHAI CHENG
Standardtvåbäddsrum
Bodde på dec. 2024
Familj
8 recension
2.7/5
Publicerades 20 dec. 2024
It's a 2 star hotel. Cannot expect much but the check-in was bad. Given different rooms for 3 times due to different issues. Like those rooms initially given were available, this room was just painted and etc. We asked for side by side or opposite rooms twice. In the end, the rooms were in between another room. Narrow walkway.
Översätt
Svar från boendet: Dear Mr. Ms. Chai Cheng,Thank you very much for your time and sharing your experience.First of all we appreciate your time and we are sorry that your experience with us was not pleasant, we have tried to do our best to improve it.As far as I can see the reception staff tried at all times to offer you different rooms, it is normal that depending on the time of arrival and the availability of the Hotel, it was difficult to find rooms next to each other, but I see that you stayed on the same floor and as close as possible.We hope to regain your confidence in us and that you will give us another opportunity.Best regards,Aida Valdés.Guest Service
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Gästanvändare
Standardtvåbäddsrum
Bodde på feb. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 4 feb. 2024
Great hotel in the old town of Seville. Great location, near everything. Lovely staff, and a grand old Spanish-style lobby. Simple room decor with everything You need. Only 10 minutes walk from EA bus from the airport. Great base to explore the city. Highly recommend.
Översätt
Svar från boendet: Dear traveller,Thank you very much for your time and sharing your experience.Have you thought about coming back to Seville? We would be delighted to welcome you again.Best regards,Aida Valdes.Guest Service.
Jinming
Standardtvåbäddsrum
Bodde på juni 2023
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 4 juli 2023
The unique design of the hotel, I like it very much, as soon as I enter the door, there is a friendly reception of the lobby staff, which is exactly what I need. Front desk staff meticulous care, patience and professional explanation of the surrounding attractions and food, hotel rooms are also a lot of free items, mineral water, soda water, a variety of drinks room is spacious, light transmittance is very good, clean, simply refreshing, bed is also very comfortable, the room is central air conditioning, is simply a palace level of enjoyment. Go out to visit also sent a handwritten map, and to help me book the show tickets and cars, the model is very comfortable and enjoy the whole journey, too intimate! Really good, really checked in the left and right guests let people feel that other hotels do not feel very down-to-earth! There's fruit at night. It's so sweet. I'll stay in a hotel like this more often.
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Översätt
Gästanvändare
Standarddubbelrum
Bodde på dec. 2023
Res med vänner
1 recension
3.2/5
Publicerades 14 dec. 2023
The hotel is located at the central area of Seville, and it is very convenient. However, the soundproofing facilities is extremely bad. I can hear the snore from customers next door, every single words when they are talking in phone calls. I would not recommend people to stay in this hotel.
Översätt
Svar från boendet: Dear traveller,Thank you very much for your time and for sharing your experience.We are sorry that your stay was not comfortable, we remind you that our reception is 24h. If on the day of arrival it is not possible to change rooms, we offer it for the next day.Have you thought about coming back to Seville? We will be happy to improve your experience.Best regards,Aida Valdes.Guest Services.
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Cristina36
Standarddubbelrum
Bodde på maj 2022
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 22 juli 2022
Liked the hotel. Very beautiful, staff very kind and the room was very clean
Översätt
Svar från boendet: Estimada Sra. Cristina,Muchas gracias por su tiempo y compartir su experiencia.Han pensado en volver a Sevilla? Estaríamos encantados de atenderles de nuevo.Un saludo,Aida Valdés.Guest Service.
Rolandas
Standardtrebäddsrum
Bodde på juni 2022
Familj
2 recension
4.0/5
Mycket bra
Publicerades 7 juli 2022
Good location, nice old building. From the lobby you will feel like entering to the historical museum. Little bit tinny rooms.
Översätt
Svar från boendet: Dear Mr. Rolandas,Thank you very much for your time and sharing your experience.Have you thought about coming back to Seville? We would be delighted to welcome you again.Best regards,Aida Valdes.Guest Service.
Svar från boendet: Dear Guest,Thank you very much for your time and sharing your experience.As you mentioned, when guests are not comfortable in a room and tell us about it, we are always willing to make the change, if not on the same day of arrival the next day.If you would like to come back please do not hesitate to contact us.Best regards.Aida Valdés.Guest Service.
Svar från boendet: Dear customer,Thank you very much for your time and sharing your experience with us.If you would like to come back please do not hesitate to contact us.Best regardsAida Valdés.Guest Service.
Vriendelijk personeel, hele goede locatie en een mooi en schoon hotel. De kamer werd dagelijks gepoetst.
Översätt
Svar från boendet: Dear Ms. Inge Beenakkers,Thank you very much for your time and sharing your experience.We are pleased to know that you liked the cleanliness of our facilities.If you would like to come back, please do not hesitate to contact us.Best regards,Aida Valdés.Guest Service.
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Gästanvändare
Standardtvåbäddsrum
Bodde på nov. 2024
Par
16 recension
4.5/5
Utmärkt
Publicerades 28 nov. 2024
Хорошее расположение отеля, рядом исторические достопримечательности и не далеко остановка общественного транспорта, в том числе и остановка автобуса до аэропорта. Дружелюбный персонал, хорошие завтраки. Иногда плохо работал интернет в номере.
Översätt
Svar från boendet: Dear traveller,Thank you very much for your time and sharing your experience with us.Thank you very much for mentioning the friendliness of our staff and the good breakfast.If you want to come back, do not hesitate to contact us.Best regards.Aida Valdés.Guest Service.
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Federico
Standardtvåbäddsrum
Bodde på okt. 2024
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 25 okt. 2024
Lugar excepcional...en pleno casco antiguo. Muy buen trato de todo el personal, siempre dispuestos a aclarar dudas o dar consejos. Un 10 para todo el equipo del Hotel Murillo
Översätt
Svar från boendet: Estimado Sr. Federico,Muchas gracias por su tiempo y compartir su experiencia con nosotros.Agradecemos su especial mención a todo nuestro equipo.Si quieren volver, no duden en contactar con nosotros.Un saludo,Aida Valdés.Guest Service.
Svar från boendet: Good afternoon,Thank you very much for your time and sharing your experience with us.It is a pleasure to know that the hotel lived up to your expectations, whether it was for the rooms, breakfast or location.Looking forward to welcoming you back next time you are in Seville.A greeting,Aida Valdés.Guest Service.