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Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.2
Service4.5
Renlighet4.6
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Anonym användare
Superior-rum i kingsize
Bodde på jan. 2025
Par
2 recension
2.7/5
Publicerades 28 feb. 2025
Warning
To all Northern Europeans that enjoy air contained rooms, DO NOT USE THIS HOTEL, the air con in this hotel can only be set to hot or cold, we slept in a room in Feb that at night was in excess of 26 degrees, our (room 517) was on the front of the hotel, the window partially opens to allow some air into the room, but you then have road traffic noise and the bar opposites noise until after 1am each night, I struggle to understand that if our southern European friends visited us in the North and we had no heating on for them it would be a problem.
Between my wife and I we have stayed in over a 2000 hotels worldwide for business and pleasure over the years and this has got to be one of the poorest I’ve stayed in, our kids got us the trip to Seville as a Christmas present and the only thing we checked was that it had Air Conditioning which it shows on the website.
If you look through the comments you will see that the deputy director said he would look into it two years ago but it would appear nothing has changed because ALL rooms need to be either heated or cooled ……… how crazy is that, Ibis and the developers of this site have done a terrible job in relation to the HVAC in this property.
On the second night we asked for a portable fan but they don’t do these either, so much for doing something surely this should be the minimum.
Location is at least a 25 minute all to the main attractions so very poorly located. We walked an average of 6 miles a day at least 1.5-2 miles walking back and forth to the hotel.
Drinks prices are not budget Johnny walker and dash of sprite 12 euros
Breakfast avoid Santa Gloria bakery cafe is just across the road.
Staff all pleasant though.
Will be visiting Seville many more times in the future but will not be staying at Ibis.
Översätt
Svar från boendet: Dear Paul Midgley,Thank you for sharing your feedback on your recent stay with us. We sincerely appreciate your feedback as it helps us to understand the areas where we need to improve our services.We regret that the air conditioning system did not meet your expectations during your visit and we are very sorry that you did not enjoy your stay for this reason. The temperature in Seville on the days of your stay was around 18 degrees during the day and 8 degrees at night. The heating, due to environmental issues in Spain, is between 22 and 19 degrees and the air conditioning between 22 and 25 degrees. That is why we are not yet authorised to switch to air conditioning.We are also sorry to hear that you found the hotel far away from the tourist attractions. We are a 10 minute walk from the start of the city centre and have good bus, metro and tram connections around the hotel.On a positive note, we are glad to hear that you found our staff pleasant. Thank you again for your comments and we wish you all the best for your future travels.We hope you will give us another opportunity to have a great experience.Best regards,ibis Styles Sevilla Ciudad Santa Justa
Anonym användare
Rum Standard med dubbelsäng
Bodde på dec. 2024
Ensamresenärer
4 recension
3.5/5
Publicerades 3 feb. 2025
location is good just 10 minutes walk from bus and railway station, buffet breakfast choice is less , room is not small , poor experience is no water suddenly during taking shower, call to reception few times but nobody answer, it's so embarrassed
Översätt
Svar från boendet: Dear Guest,Thank you for your feedback. We appreciate your comments regarding our location and room size. We sincerely apologize for the inconvenience you experienced with the water supply and the reception response. Your concerns are important to us and will be reviewed.Best regards,ibis Styles Sevilla City Santa Justa
Vincent Linus
Rum Standard med dubbelsäng
Bodde på dec. 2024
Familj
15 recension
4.7/5
Otroligt
Publicerades 24 jan. 2025
Location is great near the main train station. The reception very help us to booked the hotel, really nice and helpful. Overall the hotel is great!
Översätt
Svar från boendet: Dear Vincent Linus,Thank you for your kind words regarding our location and the assistance provided by our reception team. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future.Best regards,ibis Styles Sevilla City Santa Justa
Anonym användare
Rum Standard med dubbelsäng
Bodde på nov. 2024
Par
17 recension
4.5/5
Utmärkt
Publicerades 28 dec. 2024
Location is a 20mins walk to the city center, simple buffet breakfast, friendly receptionist. Room is simple and basic, most importantly it was clean. Microwave and water cooler available for use at the cafe located next to the lobby. 10mins walk away from Santa Justa station
Översätt
Svar från boendet: Hey there!Thanks a ton for the lovely feedback! We're glad you enjoyed the clean rooms and our location. It's also great to hear you liked our breakfast and facilities. Hope to see you again for another chill stay!Cheers,Rodrigo FernándezSubdirector
Yin Bing Antonia
Rum Standard med dubbelsäng
Bodde på okt. 2024
Par
4 recension
5.0/5
Enastående
Publicerades 9 dec. 2024
Just a short walk from train station. Clean and reasonable size room. Good breakfast. Friendly staff.
Översätt
Svar från boendet: Hi Yin Bing Antonia,Thanks a ton for your kind words! We're thrilled you enjoyed the cleanliness, breakfast, and our friendly team. We hope to see you again soon for another great stay!Cheers,Rodrigo FernándezSubdirector
Harsh1101
Rum Standard med 2 enkelsängar.
Bodde på dec. 2024
Par
6 recension
4.5/5
Utmärkt
Publicerades 27 jan. 2025
Cute hotel. The rooms are decently big to have luggage and even move around. No kettle or coffee in room which was a bit of disappointment but they have water filter on every floor so that was a plus. Toiletries not provided in room but you can ask the reception for toothbrush etc. location is a few hundred meter walk from Santa Justa Station. Cathedral is walkable as well. Takes about 20 minuets to reach. Other attractions are also explorable on foot.
Översätt
Svar från boendet: Dear Guest,Thank you for your kind words about our hotel. We are delighted that you found the rooms spacious and appreciated the water filter facilities. We understand that the absence of a kettle and coffee in the room, as well as toiletries, may have caused some inconvenience; however, we do offer these upon request at the reception. We are pleased that you enjoyed our convenient location, allowing easy access to various attractions.We hope to welcome you back for another enjoyable stay.Best regards,ibis Styles Sevilla City Santa Justa
Gästanvändare
Rum Standard med 2 enkelsängar.
Bodde på nov. 2024
Res med vänner
1 recension
4.7/5
Otroligt
Publicerades 3 jan. 2025
Nice location, about 10min walk from train station. Friendly staff and nice breakfast
Översätt
Svar från boendet: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rodrigo FernándezSubdirector
Carlos_119
Rum Standard med dubbelsäng
Bodde på apr. 2024
Ensamresenärer
15 recension
1.5/5
Publicerades 14 maj 2024
The hotel is near the station but far from the city center. If you don't mind walking, it takes about 20-30 minutes to reach the city center. However, the cleaning service at the hotel is very poor. I left the hotel room at 9 AM and placed a sign requesting cleaning. When I returned at 4 PM, the room had still not been cleaned, and the cleaners were busy with other rooms on the 2nd floor. I then asked the hotel receptionist to request the cleaning service again, and left the hotel for shopping and dinner.
When I came back, the room was still not cleaned. I went down to ask the receptionist again, but was told that the cleaning service only operates until 2 PM and claimed that I had put up a sign asking not to clean the room. The staff simply passed the blame to me, which was totally unacceptable!
El hotel está cerca de la estación, pero lejos del centro de la ciudad. Si no te importa caminar, se tarda unos 20-30 minutos en llegar al centro. Sin embargo, el servicio de limpieza del hotel es muy deficiente. Salí de la habitación del hotel a las 9 AM y coloqué un cartel solicitando que se limpiara. Cuando regresé a las 4 PM, la habitación aún no había sido limpiada y los encargados de la limpieza estaban ocupados con otras habitaciones en el segundo piso. Luego le pedí al recepcionista del hotel que solicitara nuevamente el servicio de limpieza y me fui del hotel para ir de compras y a cenar.
Cuando volví, la habitación aún no estaba limpia. Bajé a preguntar de nuevo al recepcionista, pero me dijo que el servicio de limpieza solo opera hasta las 2 PM y afirmó que yo había colocado un cartel pidiendo que no se limpiara la habitación. El personal simplemente me echó la culpa, ¡lo cual fue totalmente inaceptable!
Översätt
Svar från boendet: ¡Hola Carlos!Lamentamos mucho escuchar sobre tu mala experiencia en nuestro hotel. Entendemos que la ubicación puede no ser ideal para todos, pero sentimos mucho que el servicio de limpieza no haya cumplido con tus expectativas. Vamos a revisar internamente lo sucedido para mejorar este aspecto.Gracias por compartir tus comentarios, nos ayudan a crecer y ofrecer un mejor servicio. Esperamos que nos des otra oportunidad para demostrarte que podemos hacerlo mejor. Un saludo cordial,Rodrigo FernándezSubdirector
Sutton123
Superior-rum i kingsize
Bodde på jan. 2025
Par
1 recension
4.7/5
Otroligt
Publicerades 10 feb. 2025
Very nice. Loved the bar and the staff was amazing. Great experiance
Översätt
Svar från boendet: Dear Sutton123,Thank you for your kind words about our bar and staff. We are delighted to hear that you had a great experience at ibis Styles Sevilla City Santa Justa. Your feedback is greatly appreciated.Best regards, ibis Styles Sevilla City Santa Justa
Kiang Hock
Rum Standard med 2 enkelsängar.
Bodde på nov. 2024
Familj
18 recension
4.7/5
Otroligt
Publicerades 18 dec. 2024
Bathing water pressure is very low. Breakfast choices are limited.
Översätt
Svar från boendet: Hi Kiang Hock,Thanks for the feedback! Sorry to hear about the water pressure and breakfast options not meeting your expectations. We appreciate your thoughts and will keep them in mind for future improvements.Best,Rodrigo FernándezSubdirector
Fraser
Rum Standard med dubbelsäng
Bodde på aug. 2024
Familj
102 recension
5.0/5
Enastående
Publicerades 6 okt. 2024
What a beautiful hotel. Great location, great pool, decorated rooms - highly recommend
Översätt
Svar från boendet: Hi Fraser, thank you for your kind words! We're thrilled to hear that you enjoyed our beautiful hotel, great location, and pool. Looking forward to welcoming you back soon! Rodrigo FernándezSubdirector
Gästanvändare
Rum Standard med 2 enkelsängar.
Bodde på sep. 2024
Affärsresenärer
2 recension
4.2/5
Mycket bra
Publicerades 20 dec. 2024
Suitable service quality. Location was good. Hotel room was adequate.
Översätt
Svar från boendet: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rodrigo FernándezSubdirector
Lǐlǐ_sâ
Rum Standard med dubbelsäng
Bodde på okt. 2024
Ensamresenärer
7 recension
4.0/5
Mycket bra
Publicerades 18 nov. 2024
A bit far. The room was nice. No amenities.
Översätt
Svar från boendet: 嗨!謝謝您的寶貴意見。很高興您喜歡房間。很抱歉設施不盡如人意。希望您還是度過了一個愉快的時光。期待您的再次光臨!Saludos cordiales,Rodrigo FernándezSubdirector
Michael A Liu
Rum Standard med dubbelsäng
Bodde på jan. 2024
Affärsresenärer
19 recension
3.2/5
Publicerades 8 maj 2024
Really really basic. Nothing more… Advise not to go with family. Far from the necessary coziness.
Översätt
Svar från boendet: Hello Michael,Thank you for taking your time to let us know your opinion.We are sorry that our location did not seem convenient to you, our hotel is a 15-minute walk from the city center, and we have two buses a 2-minute walk from the hotel door to the city center. Don't hesitate to ask our staff directly during your next stay so we can point it out to you on the map.We hope to see you again.All the bestRodrigo FernándezSubdirector
Gästanvändare
Rum Standard med 2 enkelsängar.
Bodde på nov. 2023
Res med vänner
7 recension
4.7/5
Otroligt
Publicerades 6 jan. 2024
The hotel room was pretty and very cozy. Also the bathroom was also new and spacious. Overall it was a very experience and I would like to stay in the same hotel chain again!
Översätt
Svar från boendet: Thank you very much for choosing ibis Styles Sevilla Santa Justa and for your comment, it is great!We work hard to offer our guests a pleasant experience and we are pleased to know that we have achieved this in your case.Additionally, we pride ourselves on being a well-located hotel, making it easy for our guests to explore the city and its surroundings.We will be happy to welcome you again on future visits to Seville.A big greeting! 😊Rodrigo Fernandez.Subdirector.