Pujing Waiting Hotel (Shanghai People'S Square Xinzha Road Subway Station)

Friendly reception service, and location is superb! Room makeup service was intuitive, and you can easily contact them via WeChat to request for anything.

I have booked this hotel many times. The place is clean and beautiful. Staff is friendly. Location is close to train station. I will book it again definitely. Food is okay. Room is spacious.

The hotel location is right outside Xinzha Road train station. The downside is that I am unable to adjust the aircon temperature to heat as the front office said the function is not turned on yet. Have to jacket every night when sleeping.

Pros: Excellent location, right next to Xinzha station on Line 2. Smart rooms were a nice touch, with some amenities (e.g. curtains, TV) controllable by voice via 小度在家 (XiaoDuZaiJia Smart Display). Room is also equipped with smart toilet. Bathtub is spacious, and water pressure in the shower is strong. Mixed: The 2 washing machines and 2 dryers seem to be overused for a relatively new hotel. There was often a crowd, and at times, piles of unwashed clothes left in the laundry room. Guests would remove other guests' laundry from the washers and dryers as soon as they finished. The parcel management system could be more efficient. While I appreciate that the hotel helps receive parcels and take-out, the receptionists often took a long time to locate packages, even if they had just arrived. Unlike some other hotels, the staff doesn’t automatically deliver take-out via the robot, although you can request. Cons: Staff were mostly friendly and helpful, but the biggest issue we encountered was on the last night when cigarette smoke smell started coming into our room. Despite closing the windows, the smell unexpectedly worsened. When my husband returned to the room after being out for a while, he also noticed the strong smell compared to the air outside the room. We contacted the front desk via WeChat, and a staff member came to inspect the room. He claimed not to smell cigarettes but mentioned that his nose might still be blocked from being sick. When asked for an air purifier, we were told they used to have them but not anymore, and that the 快递 (courier) had not arrived. The staff offered to move us to another room the next day if one became available, but we were checking out in the morning (and also highly doubt that the hotel was at full occupancy). When asked if the neighbouring rooms were smoking rooms, the staff said they would not know whether guests smoked in them. This was annoying since we were traveling with an infant and had specifically booked a non-smoking room. The staff only offered a diffuser to mask the smell, which does not address the real issue... All in all, despite having an otherwise pleasant stay, I cannot recommend this hotel, especially with many other hotels in Shanghai and new ones popping up all the time.

Overall, it was okay stayed. The hotel was next to the subway station. If you plan to use this, every day may be good and convenient. If you prefer to walk around for sightseeing or reach more of the attraction areas, this is not the hotel. The hotel entrance was hard to find because many motor bikes parked right outside. The tree branch blocked part of the name. The room size was good, and the bed was comfortable. The cool thing was a voice-activated machine that can turn on/off everything for you. Unfortunately, it only speaks Mandarin. The receptionist was not that helpful and efficient. I asked for some hangers. They said they don't have it? When I tried the hair blow dryer, no heat came on. I called them to get me another one. The receptionist came to my room and tested it and told me that's working just didn't have heat? My hair was wet, and it was late. I suggested that he get one from a room that was vacant. He tried very hard to tell me to wait until the next day to take care of things for me. Of course, I can wait for the hangers but not the hair blow. Why did this receptionist make things so complicated.

Hotel is right beside the train station very convenient and very near town, room is very clean and high technology. Would highly recommend!