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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.7
Service4.8
Renlighet4.8
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ninjaseaweed
Bodde på okt. 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 25 nov. 2024
Close to metro station + quite a quiet neighbourhood. Nothing much to complain about! Love that the hotel provides bottled water upon request. Fuss free :)
Översätt
Svar från boendet: Hello, dear guests. Thank you for your love and recognition of Novotel. Novotel has been striving to create a good check-in experience for travelers. I hope we can add joy and emotion to your holiday. The hotel is looking forward to your next stay!
Chee Beng
Bodde på okt. 2024
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 2 dec. 2024
Verynice kikigoog recommend
👌👌👌🤘🏻🤘🏻🤘🏻🤘🏻🤘🏻
Översätt
Svar från boendet: Dear customers, thank you very much for your support. It is our greatest honor to be recognized by you, and it also gives us great motivation. Let us continue to improve and innovate in the future service. We look forward to your next visit. We will serve you wholeheartedly!
Emerson
Standardrum i queensize
Bodde på jan. 2025
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 23 feb. 2025
We enjoyed our stay in the hotel. May was extra helpful and accommodating during our whole stay. Would recommend to all travelers.
Översätt
Svar från boendet: 親愛的賓客您好,感謝您對諾富特的喜愛和認同。諾富特酒店 一直努力為旅客打造好的入住體驗,希望我們能為您的假期增添喜悦和感動。酒店期待您的再次入住!
Gästanvändare
Rum Deluxe King
Bodde på juni 2024
Par
10 recension
5.0/5
Enastående
Publicerades 7 juli 2024
Great location! The lobby is fancy. Restaurant located on level 2 is good. Nice food and service. Room is fine, clean.
Översätt
Svar från boendet: 親愛的賓客您好,感謝您對諾富特的喜愛和認同。諾富特酒店 一直努力為旅客打造好的入住體驗,希望我們能為您的假期增添喜悦和感動。酒店期待您的再次入住!
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 27 dec. 2024
Convenient location, near the station. Spacious and clean space. Love the open windows and very friendly staff. Will definitely recommend the place.
Översätt
Svar från boendet: Dear guests: Hello! Thank you for choosing Novotel Shanghai Jing'an! What we want when traveling is comfort. How can we not try to meet your wishes, because this is also our wish. I hope you can give us more advice. I hope everyone who comes to Novotel is happy!
Gästanvändare
Bodde på maj 2024
Par
1 recension
4.7/5
Otroligt
Publicerades 24 juni 2024
We have absolutely LOVED this hotel! Wow! The best value for money I have ever had in my life! The room was spacious and clean at all times, the bed was the most comfortable and thw bathroom is huge! The room was well equipped and we are just so sad to leave! I will definitley be back at Novotel wherever in the world it'll be!
Översätt
Svar från boendet: 尊敬的賓客:非常高興從您的留言中得知給您留下如此美好的印象,希望您未來可以繼續關注諾富特酒店,並將以後入住時的更多感受和體驗告訴我們,熱忱期待您的再次光臨!
Gästanvändare
Standardrum i queensize
Bodde på nov. 2024
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 18 dec. 2024
The place was extremely clean and perfect for a holiday! Service was 12/10 and I would definitely stay again x
Översätt
Svar från boendet: 尊敬的客人您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受,上海靜安諾富特酒店熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Gästanvändare
Rum Deluxe King
Bodde på nov. 2024
Familj
6 recension
4.5/5
Utmärkt
Publicerades 15 dec. 2024
Very nice place and good service. The room is very comfortable, the water pressure in the shower room is very good, and the staff are very friendly
Översätt
Svar från boendet: Hello, dear guests! Thank you very much for your stay and appreciation! I'm glad to bring you a good time to your trip. Your appreciation gives the hotel great encouragement and the driving force for our progress. We will continue to be enthusiastic and strive to make every guest feel at home. Novotel Shanghai Jing'an is eagerly looking forward to your next visit! Welcome back to experience it again. Have a happy life!
K/C
Superior-rum i kingsize
Bodde på jan. 2025
Res med vänner
15 recension
5.0/5
Enastående
Publicerades 8 feb. 2025
The room was very clean, staff were friendly and the breakfast was delicious.
Översätt
Svar från boendet: 尊敬的客人您好,感謝你下榻上海靜安諾富特酒店。酒店毗鄰靜安百聯廣場廣場,吃喝玩樂一應俱全。同時位於酒店3樓的餐廳,為客人提供高品質的早餐服務,歡迎您的下次來體驗。
RLai
Standardrum i queensize
Bodde på apr. 2024
Affärsresenärer
14 recension
1.2/5
Publicerades 30 maj 2024
Very bad location in the middle of nowhere. Staff doesn’t speak English. Horrible smell in the room on 13 floor. And dusty and quite dirty. The cleaning was not don’t properly. Almost no day cleaning. I stayed 5 nights and first two nights on 8th floor but it was too loud due to thin walls I could hear the doors slamming from my neighbors. Dust everywhere
But worst part is the hygiene and bad smell of the rooms. The breakfast was horrible. Only steamed dry buns and other local foods. Not much western fold. I paid for daily breakfast but didn’t go at the end. It was unbearable
Översätt
Svar från boendet: 尊敬的賓客:感謝您選擇諾富特酒店,很遺憾此次入住未能給您帶來完美的入住體驗,同時感謝您對酒店提出的寶貴建議,已將您的建議反饋相關部門,我們將繼續努力改進,為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧
Zun Yuan
Bodde på apr. 2024
Affärsresenärer
58 recension
5.0/5
Enastående
Publicerades 30 maj 2024
Located in the city Center of Shanghai. 5 minute walk to the nearest train station. Staff is friendly, room is clean and spacious with washing machine. Minibar will replenish daily with complimentary.
Översätt
Svar från boendet: 尊敬的賓客,您好!每次的選擇是我們的無上榮幸,您對我們始終如一的支持讓我們倍感欣喜。期待與您的再次相聚!
Mac
Standardrum i queensize
Bodde på okt. 2024
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 25 nov. 2024
Hotel staff is friendly, breakfast is sumptuous. Helped us to secure late checkout seamlessly. Also arranged our airport transfer.
Översätt
Svar från boendet: Hello, dear guests. Thank you for your love and recognition of Novotel. Novotel has been striving to create a good check-in experience for travelers. I hope we can add joy and emotion to your holiday. The hotel is looking forward to your next stay!
Gabriel Sham
Bodde på apr. 2024
Ensamresenärer
1 recension
4.5/5
Utmärkt
Publicerades 17 maj 2024
A very pleasant experience overall. The room is spacious, well lit and clean. The staff is friendly and efficient. The location is well within walking distance of a metro station (line 8). A suggestion for improvement: there should be a master switch on the bedside.
Översätt
Svar från boendet: 尊敬的賓客:非常高興從您的留言中得知給您留下如此美好的印象,希望您未來可以繼續關注諾富特酒店,並將以後入住時的更多感受和體驗告訴我們,熱忱期待您的再次光臨!
Gästanvändare
Superior-rum i kingsize
Bodde på okt. 2024
Familj
2 recension
2.2/5
Publicerades 24 nov. 2024
Arrived at hotel on 12 Nov 2024. Porter came to take out the two suitcases from our taxi. Instead of taking them out gently, he jerked them out. Consequently, he broke the handle on one the two suitcases. When I notified one of the receptionists at the front office, she asked whether the suitcase was too heavy implying that his colleague did not cause the damage. I then approached the front office supervisor. He pulled a long face and said that he will investigate the matter by viewing the hotel's CCTV. After more than 30 minutes he still refused to accept liability on behalf of the hotel. I then told him that I would like to see a senior executive of the hotel if he is not authorised to settle the matter by replacing a new suitcase that was obviously damaged by the hotel's porter. Finally, he reluctantly agreed to replace the suitcase, but he told me that it will take a day of two for the replacement suitcase to arrive as he was going to order one from Taobao. When the replacement suitcase was delivered to me, I noticed that it was of a very poor quality, and it was smaller than the damaged suitcase. I gather that the replacement suitcase cost not more than 100 RMB. The front office supervisor had poor attitude that was shown on his facial expression. On the day of checkout on 14 Nov, the same porter refused to lend a helping hand to load the two suitcases into the taxi. I will not stay in this hotel ever again and if I am asked about my experience, I will share the same as detailed above.
Översätt
Svar från boendet: Dear Guest,Hello! After learning about the series of unpleasant experiences you had at our hotel on November 12, 2024, which you've kindly brought to our attention, we are filled with guilt and self-blame. We hereby offer our most sincere apologies to you. We failed to provide you with the high-quality service you were entitled to, and we also caused damage to your property and a subsequent string of unpleasant experiences.Regarding various issues such as the bellboy's rough handling that led to the damage of the handle of your luggage, the inappropriate response from the front desk receptionist, the front desk supervisor's initial evasion of responsibility, the poor quality of the replaced luggage and his bad attitude later on, as well as the bellboy's refusal to assist with loading the luggage when you checked out, we have launched a serious internal investigation. The bellboy, receptionist, and front desk supervisor involved in these incidents will all face corresponding disciplinary actions. We will strengthen the training of our employees' service awareness and professional ethics to prevent such incidents from happening again.Once again, we deeply apologize for the inconvenience caused to you. We hope to have the opportunity to regain your trust and favor. If you have any needs in the future, please feel free to contact us. We will definitely serve you wholeheartedly.
EL29
Rum Deluxe King
Bodde på mars 2024
Par
9 recension
4.7/5
Otroligt
Publicerades 5 maj 2024
The location is just about 10 minutes away and only cost 10-15 CNY to take a ride hailing from tourist spots like Nanjing West Walking Street and many commercial areas (Shanghai XinTianDi, ZhangYuan and etc).
Spacious room, room is quite new and comfortable. The staffs provide good hospitality and spontaneous response to my requests.
Nice and grand lobby that easily found by the taxi or ride hailing driver.
Översätt
Svar från boendet: 尊敬的賓客: 您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,上海靜安諾富特酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開^_^!