Lemon Hotel recensioner

No option to attach video,which would illustrate perfectly what could happen to you if you book at this property.This place misleads you by calling itself a "hotel" instead of what it actually is a hostel.It abuses paying customer peaceful habitation by allowing drunk people vomiting their intestines out in spasmatic outbursts all night long in communal bathroom used by all echoing into the guest room disturbing all night.This all night disturbance was reported to police who did nothing about it,although it was a disturbance in the public area, because a foreigner reported and drunkard was Chinese woman.I demanded my money back from hostel, they refused.Their staff were rude, especially tall shift manager who is a passive-aggressive, arrogant guy, who should not be working in hospitality, and who let the drunkard in although he had right to refuse check in as she arrived drunk like a bottle.I reported to Trip.com, biased customer service did exactly the same: dismissed my complaint saying "We contacted hotel and they said that the person who vomited was also the guest stay in hotel but no a stranger and vomit is a normal physiological phenomena, so they had no right to kick out the guest." This "normal physiological phenomenon" was done extremely loudly in public space of hostel where all guests go and could be heard in every room because there is no soundproofing.The bestial, spasmatic vomiting by the drunkard is a disturbance (it was recorded on a video,presented to Trip.com)! It was not done in private bathroom,but in public bathroom of hostel.It lasted all night, disturbing all.I have attached screenshot of review that proves bestial drunkards come to vomit overnight regularly at hostel,you can see from review of guest that she had the same experience.This night disturbance happened on 17th floor,but a day earlier I was disturbed all night with the same noise by a drunkard VOMITING on 18th floor where I stayed in a room without heating.They moved me to 17th floor due to room not having heating,next night the same thig happened on 17th floor DRUNKEN SPASMATIC VOMITING FROM WHICH I COULD NOT SLEEP. IF THIS IS NOT DISTURBANCE,WHAT IS?!Meaning that hostel continuously accepts drunks to do this on regular basis,but did not inform of such services:"we accept all drunks of Shanghai, all loud, spasmatic vomiting drunks are welcome to disturb peaceful guests all night long, every night"!The hostel sign "do not make loud noises" is a farse because if you do "normal physiological phenomena" in public, no matter how noisy that is, it is allowed.The hostel staff made fun of me when I complained about room with no heating cold air gushing through central air con into room although winter (I had to plug the vent with tissue);when I noted of somebody smoking in the building I could clearly smell the stench of cigarette smoke (walls of hostel staircase are with black stains from cigarette buts being pressed against walls, people are smoking regularly);a woman was smoking e-cigarette in lobby in front of reception, only when I pointed to general manager she told her to stop smoking;when I indicated broken things in bathroom.Hostel is ran by a bunch of 20-year-olds who know nothing about hospitality,are very rude and verbally insulted me.I saw a cleaning lady, after another guest used shower, she just attached the sticker that the shower was cleaned when she actually never cleaned it but they again called me a liar.They turn off the lights on 17th/19th floors,the hot water from machine is hard to get,but on 18th floor, because reception is there,lights are always on.In female shower room, partitions between showers have gaps, so NO PRIVACY! You can see through gap everything in the shower next to you.The hostel is not safe, because I saw two delivery men roaming 17th floor although it is a restricted area accessible only by keycard.Disgusting

I had a lovely two-night stay at this hotel over the weekend! It’s super convenient, just a short walk from Changshu Road station on Line 7 and Line 1, and only about 10 minutes to Shanghai Library station on Line 10. When I arrived at 11 PM, I found it a bit tricky to locate the entrance, but then I noticed a big lemon 🍋 outside the building—just hop in the elevator there! The room was cozy and inviting, perfect for a good night’s sleep. It was dark and peaceful at night, which I really appreciated. The bathroom was clean and well-kept, and there was always a friendly staff member around to help out. They provided shampoo, conditioner, and body wash, which was a nice touch! You can do laundry on-site, and they have hairdryers available during the day—just keep in mind they’re not out at night. Overall, it was a great experience!

They turned off the heating to the whole floor but it is still 6-8 C weather. I asked for the heat to be turned on and they said they cannot do it, offering me an extra blanket instead. It was really cold in the room during my stay. I asked for room to be cleaned after 3 days, housekeeping did not sweep floor or take away trash. Only left more water and tissues.

Location was perfect (one crossing away from metro entrance) to get to The Bund and other iconic sites located on line 1 and 2. Service was excellent. As a foreigner I had many friends use Taobao to deliver before I had even arrived and the lady at the reception was able to confirm some of my deliveries had arrived before I even arrived at the hotel. They explained clearly where all the amenities were located and were very patient with all enquiries. Obviously the bunk room single room is cramped, however for the cost and other aspects I would definitely book again. For context two large check in luggage inside room will be cramped. I had to flip the chair upside down onto the table to make space for one of my bags while I used the other.

Very clean and great location near the subway line! I would recommend

This hotel is a gem. The location is perfect (less than a 5 minute walk to the nearest metro station and plenty of coffee and restaurant options in the area; count ~1.5h to and from PVG airport), the room and shared facilities (bonus point for the toilet paper that is better than many 4-star and 5-star hotels) are spotless clean, the bed is comfortable (different pillows are even provided), and the price/value ratio is almost unbeatable. There is even free tea and drinking water available. Please note that having taken the upper bed window room, packing a bag can be a challenge compared to the lower bed one I imagine. Also, all usb ports available are USB A. Few points can be improved: the windows let a flow of air coming in even if closed (the duvet is warm though), a little usb bed light would be useful (as it is not convenient to turn off the lights once in bed, have to do it before), the tv didn’t work in my case but that wasn’t an issue for me, the towels are disposable and normal towels would be a huge plus (pack a small towel should you want one), and lastly, whilst there’s no noise permeating in-between rooms, corridor movements can be easily heard (nothing that earplugs cannot solve). Overall 10/10.

Amazing hostel with wonderful amendies and service. The staff is extremely friendly and helpful (thank you!). It's one of the cleanest hostel I've been to and the location is perfect. MTR conveniently close by! Definitely my go to place when I'm in Shanghai!

The best hostel in Shanghai with clean and safe environment. The clean lady was so hard working as she clean the bathroom every 5 mins. The staff were so helpful and supportive with all I needed. They also have the most comfortable bed.

Great view and great stays for 3N! Good location with good services! I would definitely come back again!

My overall experience here was really good. The bathroom and toilet hygiene and cleanliness is good.

Super clean, all amenities are provided, toiletries all given. Recommend to get the single room with window, view is super nice as it is on 19th floor. Only complain is that it is as mentioned by other travellers , it is not sound proof at all. Can hear ppl walking pass and talking outside my room. But I would still go back as it is really nice and clean. Location is also near to tourist spots and just opposite mrt, super convenient

Veery unhappy with this accommodation and with the service. This hostel is not what it seems on Trip.com and it is not the place how it advertises itself. Staff are arrogant, eating their meals at reception desk, very unhelpful, and simply not friendly. The elevator takes so much time to wait for, because there is only one. On the other side of building is a bunch of 3-4 elevators but you can use them only going down on work days because they belong to the office part of the building and you cannot go up with them without keycard from office building. On weekends they are locked and you cannot exit on that side of building because the entrance is locked. Also, it is hard to find the entrance to hostel because it is hidden behind illegally parked vehicles and it is a back entrance for deliveries, not really a normal hotel entrance.

The hostel only looks acceptable at the beginning. However, the rooms are cold, toilets are hot. Stench from toilets spreads around by hot air and you could sometimes smell it in your room. There is no soundproofing, the staff are not very helpful and mostly mock you if you complain about anything. You will wait for the elevator 20 minutes each time you want to go up to 18the floor. Somebody was smoking as I could smell it in my room. Cleaning is not the best. But, the staff attitude is the worst. I am not sure how real are all these favorable reviews, they are very suspicious to me. Also, the photos about the property are suspicious when in reality the property is much dirtier, some things are broken in bathrooms, etc.

Great Value, very clean. Will definitely book again if im travelling alone in shanghai! I'll just get a lower bunk room next time since the heating was always on and the air very dry in the upper part