Sofitel Shanghai North Bund

We spent New Year’s Eve here, and had a wonderful experience at the hotel! Though we had a last minute room change request (from twin beds to one) the hotel was very accommodating and upgraded us. The staff members were all (with Jerry in particular) very helpful and friendly. Jerry, for instance, would provide us with daily suggestions on which sites to visit to make the most of our stay in the city. The breakfast buffet is also very varied, rooms are spacious, and the location is very convenient!

We had an extremely comfortable stay at the Sofitel. The hotel is new, clean and modern, with spacious rooms and very comfortable beds. We slept well every night. Most importantly, service has been fantastic. We were checked in by Fiona at the front desk who gave us her Wechat where we could communicate our needs throughout our stay. She would check in once a day to see how we were and if we needed anything from housekeeping. Not only that, she also helped us call for reservations as we did not have a China phone number. It was almost like having a private concierge which is a service many hotels do not provide. Finally, she helped us arrange a late check-out that gave us ample time to relax before heading to the airport to catch our flight. The staff were also eager to help with luggage, taking it all the way up to our room when checking in and lifting it into our taxi when leaving. The hotel was great and I would highly recommend this hotel just for the service alone. Thank you for the relaxing stay and incredible service Fiona and Sofitel team. (I forgot to take more photos 😅😅 but I meant every word)

The hotel facilities are clean, and the staff are very friendly. Although there was an issue during check-in, the front desk team resolved it promptly. While the location is a bit far from tourist attractions and there are few restaurants nearby, getting a taxi was hassle-free. The clean and quiet environment makes it recommendable. Thanks to Jerry for his kind assistance, as well as Nick and Fiona at the front desk for their swift and courteous service.

I think Sofitel is always the first choice ! Because I chose the services and team here!! Cissy always provides timely responses when I need them, and solves my problems for me as soon as I have any feedback. The ladies and brothers are very concerned about my stay experience, such as Vera, Lockie, etc. I feel cared for and valued, and my feelings and timely response make me have to believe and choose!

Really have a wonderful time in sofitel, awesome staff services, specifically Geroge, he ensures that you will have a wonderful time and great service with just a text away, will recommend this to my friends and family

Good service,Value for money,Comfortable.I would recommend this hotel to my friends. :)