Shanghai Jinqiao Haichang Penguin Resort Hotel

We booked this hotel because it was new, had a very cute penguin theme, and was conveniently located near Haichang Ocean Park. The check in service was quick and smooth. The rooms are large and comfortable. The children’s gift in the room was a very nice surprise! Our children also loved the children’s playground in the hotel lobby and the penguins in the lobby. When our friends encountered a problem with an unruly, aggressive guest, the hotel manager went above and beyond to support us and help us solve the problem. He definitely deserves a lot of praise for his kindness and professional manner! He reviewed the CCTV carefully, communicated the findings to my friends, and supported them in resolving the problem. His customer service was top notch! While the weekend was busy and there were many other guests, all of whom had young kids, the service was excellent. The hotel offered a frequent free shuttle bus to Ocean Park. The breakfast buffet was excellent with lots of choice (go early to avoid waiting in lines). We went for breakfast at 8 AM and were quickly seated. Guests who arrived at 8:30 AM had to wait for a table. There are not many dinner options available nearby, and food delivery takes a while. It is also a bit difficult getting a taxi at the hotel, as the location is a bit remote. Overall though, we enjoyed our stay and it was a fun experience!

房間很大！真的很大，很舒服！而且最舒服的是它能開窗！這個天氣非常舒服。 一樓大廳近距離看看企鵝，這不比海昌人擠人有趣嗎？！海昌兩日票，酒店接駁班車班次非常多根本不用擔心影響行程！ 房間裏還送了一衹企鵝，可愛～除了周邊沒啥吃的，其他都很開心！滿意！

特別感謝前台的小夥子小姑娘，我記得有個小夥叫朱峯，大家都很熱情。這家酒店不錯，值得入住，房間乾淨，設施齊全，環境服務都不錯，前台同事們接待熱情，服務耐心，態度良好，打掃的阿姨也熱情，不錯的入住體驗！