Shanghai Jinqiao Haichang Penguin Resort Hotel

We booked this hotel because it was new, had a very cute penguin theme, and was conveniently located near Haichang Ocean Park. The check in service was quick and smooth. The rooms are large and comfortable. The children’s gift in the room was a very nice surprise! Our children also loved the children’s playground in the hotel lobby and the penguins in the lobby. When our friends encountered a problem with an unruly, aggressive guest, the hotel manager went above and beyond to support us and help us solve the problem. He definitely deserves a lot of praise for his kindness and professional manner! He reviewed the CCTV carefully, communicated the findings to my friends, and supported them in resolving the problem. His customer service was top notch! While the weekend was busy and there were many other guests, all of whom had young kids, the service was excellent. The hotel offered a frequent free shuttle bus to Ocean Park. The breakfast buffet was excellent with lots of choice (go early to avoid waiting in lines). We went for breakfast at 8 AM and were quickly seated. Guests who arrived at 8:30 AM had to wait for a table. There are not many dinner options available nearby, and food delivery takes a while. It is also a bit difficult getting a taxi at the hotel, as the location is a bit remote. Overall though, we enjoyed our stay and it was a fun experience!

房間很大，乾淨衞生，充滿童趣，孩子很喜歡。酒店的小企鵝很可愛而且很活潑，搖搖擺擺，一會兒扎進水裡游泳，小孩看了很久，特別是早餐可以一邊吃一邊看。旁邊還有一個小型遊樂場，還有一段水底隧道，可以近距離觀察小企鵝。總體感覺非常好！

酒店很酷，一樓大廳有企鵝觀賞區，小朋友們看見喜歡的不得了！大堂領班很帥氣，辦理入住退房的小姐姐們很漂亮和藹。房間很寬敞，大床加上下鋪的設計很合理貼心，深得我心呀～酒店的遊玩套票也很值，帶娃兒出去浪了一天，全程酒店提供接送車服務～早餐很不錯，我們避開了用餐高峯，快結束時工作人員會貼心的提醒，再去加點食物，總之這次出行很開心😊很滿意❤

唯一的賣點大堂裏有企鵝 由於酒店是新開的房間裏有股味道 地下車庫車位很多但是臟臟的全是灰 早晨早餐的時候亂哄哄管理不行 其次去海昌公園有班車但是路程20分鐘還是有點遠 酒店的小童遊樂場管理不行 很多大人穿着鞋子就進去了也沒有人來管理 端午節1500的價格酒店管理還需提高

設施：有小童娛樂設施還可以看見企鵝非常滿意 衞生：房間乾淨整潔 環境：安靜舒適 服務：服務到位，需要加被子床單立馬送過來 2大2小兩天無限次海昌海洋公園門票:本來還帶了爸媽一起來的買了一天的票幫我們免費升級2天 海昌公園班車接送:速度快 海昌海洋公園企鵝公仔:可愛乾淨

房間很大，一張大床+高低鋪，孩子很喜歡自己的小床。幫忙安排了空氣凈化器和床圍欄，贈送了企鵝玩偶，很貼心。早餐，爸爸去的早東西還挺多，9點半媽媽和孩子再去的時候已經沒什麼吃的了。早餐時段企鵝比較活潑，也有小小小童樂園可以玩。總體來説，性價比還不錯，住得遠再乘班車玩玩時間也夠了（因為海昌樂園也就那樣）