VX Hotel

Location: The location was far than I expected! It’s not located exactly near the Dabaishu station, which requires 22min by walking distance (super inconvenient especially when you had a long day after shopping - carried a lot of stuffs and walk under cold weather). Best if you could download the China map app, save a lot of your time to find the right direction get to the hotel! Room and Cleanliness: Room floor was sticky on the first night when we arrived, we told the front desk and the guy came to clean the floor, thanks a lot! Bed was comfortable, clean and tidy. Toilet was pretty small, there’s no space to hang our clothes at all and the door can’t even lock! Complete amenities, they will provide complete set of toothbrushes, slippers, etc. on a daily basis. Breakfast: Breakfast is good, although they served the same kind of breakfast everyday but it’s sufficient and reasonable, healthy and just nice. Staff & Service: Lady staff at reception was pretty rude (Monday morning duty), I told her I’ve downloaded the China map app and there’s one feature - cab/taxi/ride that’s missing and I was not unable to book or call a cab and I request for a help, or perhaps if she could help me to call or tell me where exactly I can get a cab, and guess what that lady told me they don’t have this kind of service! What! You work under a hotel and you tell me you can’t even provide a cab service contact or airport transfer and you can’t even assist your foreign guest to book a cab?! Fortunately, on my last day of staying there’s a kind lady (two of them-Tuesday morning duty) were kind enough to help me book a cab to the airport.

Very good service. Convenient location. Good breakfast. And a very good price.

The room was good value for money, comfortable and clean.

Great hotel and good location

非常非常失望的一次入住體驗，我從未想過自己會在所謂的"四星級標準"酒店裡經歷如此荒誕的夜晚。2025年5月25日入住格菲酒店的經歷，足以成為現代酒店管理學的反面教材。 傍晚16:30辦理入住時，前台工作人員機械式地完成登記流程，全程未提及任何設施異常情況——這個刻意隱瞞的沉默，為後續的災難性體驗埋下伏筆。原計劃由於私人行程需要早起，晚上20點使用浴室時，發現無法出熱水，此時撥打前台電話得到熱水管壞了並且需要維修至11點的通知，並且在我未表達完前台客服就將我的電話掛斷，再次撥打告知已經在電梯裏貼了通知，需要耐心等待，並且無法確保何時能有熱水，如此毫無人性冷漠處理的酒店管理風格。 我請問在下午16點30入住時並無任何告知的情況下，前台是否有通知到位客人的職責，而不是狡辯説已經提前張貼告示？（實際在入住時並未張貼）由此我是否可以推斷，如果火災等情況來臨，客房服務也打算用張貼告示來通知各位住客？？？ 需要特別指出三個不可原諒的失職點： 1. **訊息黑箱操作**：從入住到事發前的4小時內，酒店既無書面告知也無電話提醒，嚴重違反《消費者權益保護法》第二十條的知情權規定 2. **應急預案缺失**：在明知設施故障的情況下，既未準備臨時解決方案（如提供公共浴室使用、安排附近合作酒店盥洗），也未準備基礎補償物資（連瓶裝水的歉意都沒有） 3. **服務意識癱瘓**：值班經理始終未曾露面，所謂的"解決方案"就是讓消費者在夜晚無限等待。當詢問是否影響夜間用水時，竟得到"這個要看維修進度"的冷漠答覆 在此鄭重提醒所有消費者：選擇該酒店前請做好成為"二等住客"的心理準備。當基礎服務都淪為抽獎式的概率事件，所謂"賓至如歸"不過是欺世盜名的宣傳話術。 希望管理層明白：熱水管能修，商譽裂痕難補。今日對客户體驗的每一分漠視，都在為明天的倒閉清算累積籌碼。 除此之外，酒店空間擁擠，早餐難吃，房間網絡連結也經常斷連，但凡別的選擇建議各位住客另擇酒店

早餐多種蔬菜，對於出門旅遊吃菜少的非常友好！酒店設施完善。唯一就是續住三天基本不給打掃衞生。第一天多次催促才給換了垃圾袋，第二天直接沒有進門搞任何衞生。我們自己自行取了乾淨的浴巾和飲用水。建議需要續住多日的避雷