Alila Shanghai

The hotel is very new and reminds me of Aman in Japan that highlights a spa focus. It feels very zen and peaceful. The concierge, Gloria, was very helpful and attentive to all my asks. The spa is a must try

Our family just had an amazing staycation at Alila. The front desk Gloria is very helpful to take care of all the work like booking activities, adding beds, rescheduling reservations and room checkout. We are looking forward to coming back soon.

We stayed at Alila Shanghai in two rooms and honestly had such a great time. The hotel is brand new, beautifully designed, and in an amazing location, just a few steps from Taikoo Hui. Everything felt so well thought out: the rooms were spotless, the complimentary minibar (with soft drinks, juices, beer, nuts, tea and coffee), and there were little details everywhere that made the stay feel special. In the evening there were complimentary cocktails and snacks at Chayan, which we really enjoyed, and the turndown service came with thoughtful extras like pillow spray, an eye mask, ear plugs, and even a tea set gift, which made us feel really cared for. We also joined the gong meditation session, which turned out to be one of the highlights of the trip, so calming and unique. Breakfast was excellent, with a mix of curated à la carte dishes, pastries, and small bites being passed around. What made the stay even more memorable was the staff. Joy took care of us from the moment we checked in until the moment we left, always with genuine warmth. Jason was super helpful with our luggage and even handled our Taobao deliveries, making sure everything went smoothly for our departure. Henry helped us with check-out and was just as kind and attentive. Honestly, every staff member we met was friendly and made us feel at home. Overall, Alila Shanghai feels like a peaceful oasis in the middle of lively Shanghai. We left feeling refreshed and already know we’ll be coming back.

What a great and tranquil oasis in the middle of buzzing Shanghai. Highly recommended and will return!

The stay at Alila Shanghai was fantastic. The hotel impresses with its modern design, spacious and very comfortable rooms, and great location. The staff is extremely friendly and professional, and I would especially like to highlight Joy Epler Aragon – Alila Host, who was exceptionally helpful, kind, and made my stay even more enjoyable. I highly recommend this hotel to anyone looking for high standards and a warm atmosphere.

Had a phenomenal 4 night stay at ALILA Shanghai. Joy Aragon made our stay highly memorable due to her impeccable service and response time to all our questions over WeChat. All the other staff were extremely polite as well. Breakfast was superb. Massage was mediocre. Despite the hiccup towards our check-out time where the room door access broke down (which was rectified by the duty manager within 30 mins) - I can confidently say that I will be staying here whenever I am in Shanghai now. Chan 在上海阿丽拉酒店度过了精彩的四晚。 Joy Aragon 的服务无可挑剔，而且通过微信及时回复了我们所有的疑问，让我们的入住体验难忘。其他员工也都非常有礼貌。 早餐很棒。按摩很一般。 尽管退房时房间门出了点小问题（值班经理后来修好了），但我可以自信地说，现在只要我来上海，我都会住在这里。