Crowne Plaza Shanghai Snow World

Our family had a truly wonderful stay at Crowne Plaza Shanghai Snow World Hotel from April 15-17. From the beautiful location and comfortable atmosphere to the exceptional service, everything was beyond our expectations. We would like to express our heartfelt thanks to all the staff, especially Mr. H, who went above and beyond to take care of us. He kindly guided us to the restaurants, helped us find the ticketing area, called transportation when needed, and most memorably, organized the sweetest birthday surprise for our daughter, Merry. She absolutely loved it and keeps saying how much she enjoyed staying here. This hotel is not only lovely and well-equipped, but also filled with genuinely kind and thoughtful people. Thank you for making our trip so special and unforgettable. We truly hope to return again soon!

It's a lovely Ski Resort, the snow world and water park are just next door. Very close to the airport but far away from rest of the main attractions. Staffs are friendly and helpful, need to give a special thanks to Jansen who helped with my check in, and prior to my check in he's been very helpful and attentive to all my questions and requests. Gary was another staff I like to give praise to. Then there's another lady but I didn't remember her name. Then there's a gentleman at the lobby, who's very professional, supportive and very patient with my broken Mandarin, who helped me ship out some of our belongings. Mr Dai (戴先生) We stayed for 3 nights, it was a one night stay and eventually we spent the whole weekend at the resort, so didn't get to see Shanghai much. My kid said the world park isn't cold but nothing much to do, mant rides and facilities are shut down (maybe bevause of winter time?) turned into 3 nights, Ski park ticket is 30%+ more expensive during the weekends. I had a terrifying experience at the help desk from the Ski park though, very unprofessional staff. Otherwise, rest are great. Love our room type, the bath tub is basically a mini spring, highly recommend to take a hot bath each night. Nice decor, clean and bright. Nice chilling lobby. Breakfast is wonderful, wide selections. Lunch set and a-la-carte menu are both ok. Dinner buffet sucks though, I will stay away from the dinner buffet if possible! Food are all dried up, crab legs is a joke, food presentation not appealing, not many options. The operations and management of the dining definitely need some work done. Only one dining place, lobby offers refreshment only. But overall, is a great hotel, friendly and supportive staffs, clean, and no smokes!!!!

Great location for skiing. Front desk staff were so friendly. They gave me a cookies box also allowed me for later check in at 2pm to accommodate my skiing schedule. Highly recommend for people who want to ski indoor.