Shanghai Snow World Hotel, Vignette Collection

It's a sensational experience as part of our shanghai trip. The room design and service, the dinning at both ground floor breakfast and L18 teppanyaki, the swimming pool are beyond expectation. Last but not least the convenience of unlimited day pass to the ski from L16, with a fully serviced rest room and exclusive early access to the ski track adds absolutely to a luxurious and value to the package we purchased. One thing for further visitor to note is that you probably want to talk to the conceige for purchase options on stay+ski pass packages. It's a luxury hotel that has some exclusive access to a ski resort who also provides gear rental. The combination of these services itself worths a math class. We were impressed by Ms Feng in particular at conceige who was patient and experienced in explaining these combinations and help us pick the one meets all our needs at the price that we would have overpaid if purchased all items individually. Our 12 years and 9 years old enjoyed the swimming pool, the 9am-10pm flexible unlimited access ski, and the nutritious breakfast. My wife had a geart dinner at Teppanyaki. The room is of quality and I personally enjoyed the scandinavia design language.

1.酒店管理混亂，服務人員業務水平低下，我訂的連通房，入住的時候衹給了一間房，説還有一間沒有打掃完，前台告知打掃完會有人將鑰匙送到房間並把聯通房門打開，但是等房間打掃完一直沒有把鑰匙送來，我致電前台才送來，但是中間房門還是沒打開，我又前後致電三次才有人來開門，期間有一個客房服務來送水果被我遇見，我和她反饋要打開中間門，她説需要對着門拍個照，她根本不知道這是什麼，可見培訓服務根本不到位。 2.我的孩子晚上在浴室洗澡期間，不慎滑倒，磕破了嘴巴，牙齒鬆動，第二天一早我退房時告知大堂經理，並反應情況（浴室防滑墊擺放位置和浴室設定存在安全隱患），他衹是愣住看着我並沒有任何反應，也沒有詢問是否需要就醫，或者陪同前往就醫等事宜，可見對這種事件沒有任何預案和培訓，事後就輕描淡寫的回覆

一進門口就會有禮賓的服務人員來接行李，引領我們到前台去辦入住，前台的妹妹eva也很熱情，有問題也很及時的解決，很推薦來嘗試一下這個酒店！同時非常推薦滑雪教練奶寶、阿勇，帶的很好，親子出遊無壓力～