Atour Hotel Jing'an Temple Nanjing West Road, Shanghai

Komfortnivån är ganska dålig

Rummet är dåligt rent och det finns hår på sängen. Luftkonditioneringen är inte särskilt bra. Endast rummet med luftkonditionering är ok. Det finns ingen värme i toalett och badrum. Det är för kallt. Vattentrycket i duschen var också mycket lågt, vilket gjorde det obekvämt att bada. Jag bokade det dagen innan och noterade mina rumsbehov, men de ordnade ett hörnrum på översta våningen och ignorerade helt mina anteckningar. Det fanns bara en person i receptionen, en för parkering och en för incheckning, och jag väntade i nästan 30 minuter. Något gick förlorat, och jag kontaktade dem i några dagar, men ingen följde upp. Service, miljö, sanitära förhållanden, ingenting är bra, ingenting matchar dess rumspris på mer än 800 per natt Jag vet inte varför Ctrip-plattformen inte hanterar ett så dåligt hotell. Om det lämnas ifred, hur kom betyget till 4,8? ? ?

Vi kom fram runt 21.00 på kvällen. Det var bara en kille i receptionen som var mycket upptagen. Jag väntade länge innan jag fick rumskortet. Det finns bara ett dussin parkeringsplatser på ett hotell, och jag fick vänta länge på att parkera. Rummet är mycket litet och badrummet luktar väldigt illa. Jag vaknade flera gånger på natten av stanken. Detta är första gången jag har bott på ett så dåligt hotell.

Perfect location for us exploring the city. Hotel is calm, clean and comfortable. The staff is very welcoming, friendly and helpful. We do not speak Chinese, and got a lot of help retrieving our lost umbrellas from a Didi because of a very kind staff member. Saved our evening. We enjoyed our stay, and would highly recommend.

Our first trip to Shanghai we did a lot of research and ended up choosing the Atour team due to the fact they are modern and new, it was the best decision of our trip as the team and hotel were beyond our expectations. From the night we arrived we were treated with the nicest reception crew and helped us check in and even accommodated our room upgrade request last minute. They were extremely patient and helpful the whole way through. The hotel was clean and very convenient to all sorts of shops and transport. The free supper at the restaurant was a very nice touch. The free amenities like gym and laundry was a life saver for our 2 week trip, I couldn't imagine doing laundry when I come home after a trip! The room amenities and service were amazing, complimentary water, ice tea and soft drinks with daily refills shows small things go a long way, unlike some major hotels that charge you for small things in the room, Atour will make you feel like you're right at home. The management staff needs to be applauded as they've trained a very respectful and kind hearted team, they assisted with a lot of local request that we struggled with. Being a tourist having local support and guidance was to die for. We will definitely be traveling to China again and for sure only going to stay with the team at Atour, they have places all across China and that's already a good enough reason to visit other cities. 5+++++++!!! For families they also have cartoon theme rooms and suites to select as well. Thank you team Atour!❤️

Superb hotel at a quiet yet accessible location. Staff were really friendly, room was very comfortable, usage of space was well thought out of and no smell of smoke at all. Breakfast spread was scrumptious, and they even had free yummy porridge with side dishes for all hotel guests in the evening, which was a very thoughtful gesture! We also really loved the free laundry service which was so convenient and easy to use. Hotel was smart throughout - TV had info about whether the laundry and dryer machines were occupied, and we could order delivery and the robot helper delivered it to our room. Shoutout to Changpu 菖蒲 aunty who packed breakfast for us 💕 I’ll definitely book my stay with this hotel again when I’m back in Shanghai! Only gripe was that during the weekend, the porridge dishes were very quickly finished by other guests and not promptly refilled, but since it’s free it wasn’t that big of a deal, just left us a tiny bit disappointed since it was so yummy! 🥹