I had a wonderful experience upon arriving at the hotel. Miss Tong and Mr. Teng greeted me with warm smiles and were very helpful in assisting me with my room registration. Miss Tong informed me that my original booking was for a room without windows and kindly offered to upgrade me to a room with a window for an additional charge. However, after I shared my unfortunate experience with a taxi driver who charged me three times the usual fare from the train station, Miss Tong was incredibly understanding. She told me that another customer had faced the same issue earlier that morning and, as a gesture of goodwill, offered me the window room upgrade at no extra charge.
I also want to express my gratitude to Mr. Cui and Miss Liu, who were always patient and helpful whenever I had questions. They guided me on directions and how to get to various attractions on my itinerary.
The room itself was clean, comfortable, and nicely furnished. The location of the hotel is excellent, with easy access to the MRT station, Nanjing Road, and other popular attractions. The MRT from Pudong Airport takes about an hour to reach the hotel, which was very convenient.
Overall, I had a fantastic stay, thanks to the attentive and thoughtful staff, as well as the great location of the hotel. I highly recommend this place for anyone visiting the area!
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