Crystal Orange Hotel Shanghai North Bund

As a first-time traveller to Shanghai, we couldn’t have asked for a better hotel experience. From the moment we arrived, the staff was incredibly helpful, guiding us through everything we needed—from receiving parcels to providing the correct address for our food deliveries. They were also very patient in answering all our questions and giving great recommendations on places to visit. Their warm and friendly service made us feel comfortable and well taken care of throughout our stay. They also try their best to ensure that we have a comfortable stay by providing us with fans when the room was too warm. If you want to send parcels that you buy online to the hotel, do please ensure that you fill in the right address by asking from the hotel staff. The hotel itself was clean, well-maintained, and in a convenient location. They also provide free afternoon tea and supper. I highly recommend this hotel to anyone, especially first-time travellers looking for a smooth and stress-free experience!

I was very impressed. The staff was very helpful. I had problems attaching my TV box with HDMI and the staff helped out instantly! Front desk was very helpful. We had to use a translate app for some things (as I don't know how to say there is a problem with me connecting things in my room...In Chinese). Bathtub was nice. I appreciated how it is connected directly to a separate shower area. It was sold as a scenic/river view... Ya. Not at all scenic... And the river could be covered by my thumb. Could see no landmarks and the river is only briefly seen between 2 buildings. Granted I was only on the 5th floor (may be better higher up). I would not sell a room with those descriptors. Very misleading. Big bed, couch, and huge TV would be better it also sold with mini bar... But that was 2 bottles of water and 2 cans of soft drinks. While I could not get the thermostat to cool, the room had windows that opened, so I was able to keep my room at a comfortable cool temperature. The mattress is firm. I personally like firm mattresses, but if you don't, you might be disappointed. I slept much longer than I was expecting because for me, I was extremely comfortable. Very close to a Raffles mall and extremely walkable to the international cruise terminal and Sinar Mas Plaza mall. Biggest problem... On the TV it showed the room service icon... But you had to download an app. I tried downloading the app and was still unable to find room service... Not sure if it's my lack of Chinese (and phone translation) or if there is no room service. I know there is a restaurant... If there is room service... An old school paper menu would be appreciated. I know everything is moving to apps and online ordering... But needing to try to download and navigate an app for a club sandwich is a pain. There are plenty of nearby food options...but still. I am not often in this part of Shanghai. But next time I am, this hotel will be where I book. While it may sound like I had a lot of negatives... They are really miniscule and I'm only stating them in hope management sees them. I feel so rested after staying there.

Excellent service at the counter. Friendly and helpful even we checked in at late night.

The hotel was good, and the hospitality was great and everything is clean and it is comfortable 

The place was amazing. Kudos to the staff for making it an enjoyable stay!

Hotel location is good, near to shopping center and MRT station. Room is big but a bit old.