Novotel Shanghai Hongqiao

Will definitely stay here for my next trip! It’s my first time stay here and it is so impressive! Love it!

Hotel is decent and okay. Big mall beside is finally open so its very convenient. In room dining is not good and only front desk staff can speak english. But all in all good experience and comfortable stay.

Comfortable and convenient hotel, easy to get to train station and airport

Overall, great service by the front desk, restaurant and lounge staffs. Keep it up guys! I’d like to thank and show my appreciation to the friendly, cheerful and helpful housekeeping team, namely 张玉苹 and 张敏 who kept my room in impeccable condition and were meticulous + courteous in the discharge of their service. Areas for improvement: 1) the lingering cigarette smell, likely left behind by other guests can sometimes be smelt in elevators, corridors and even my room when I first checked in (they got rid of the smell in my room after my request). 2) the food quality and selection in the buffet breakfast and dinner can be greatly improved.

good hotel overall ; service a little inconsistent . Some people are great some not ! Housekeeping ladies are great ! Efficient friendly smiling. Front office - not much smiling but the staff I spoke with were helpful. . breakfast supervisor on Sunday morning helps herself to food during service times in front of guests ? Lady in the lobby bar super unfriendly ! Like guests bother her I doorman what doorman ? Chinese restaurant not welcoming to foreigners so try the top floor of the new mall next door ! Did not help me once in 5 days .Does not seem right . Afternoon tea FOC through Trip.com was a nice touch. Thank you

Typical business hotel but overall is all good. But still cannot compete with others if not improve the service and room quality at this moment. HSKP is good service with warm greetings all the time to meet in front of rooms. But the Aircon is super cold and not warm at all in winter time, that's a big problem. Suggest to replace new amenities as Novotel ones looks a bit out of date and not environmental sustainability too.