Yitel Premium (Shanghai Wujiaochang Metro Station) recensioner

Svar från boendet: Your feedback is greatly appreciated and we are deeply sorry that the property has failed to meet your expectations in some ways. In response to your concerns and inconveniences, we respect and accept your criticism. We promise to carry out a thorough inspection of all facilities, fix TV faults and improve flushing equipment. For the problem of elevator congestion during peak office hours, we will take measures, such as increasing operating hours or optimizing elevator usage policies, to improve customer experience. Regarding communication issues, we will further improve our employees' English service ability to ensure that all guests can get the help they need. We apologize for the obsolescence of the rooms and will initiate an upgrade program to enhance the overall interior environment. We have noticed that despite the limited environment, your bed is reasonably comfortable, the shower experience is relatively satisfactory, and the breakfast is considered acceptable. Regarding the value of the location, we appreciate your recognition of the location around Wujiaochang. We regularly collect customer opinions as a direction for improvement to ensure that every guest enjoys a home-away experience. Once again, thank you for your patience and understanding, and please trust that we will work hard to improve and make your next stay even better.

Svar från boendet: We are very glad that you are satisfied with our services and facilities! Your feedback is extremely valuable to us, and we will continue to work hard to ensure that you experience excellence with every stay. A special thank you for mentioning the beautiful rooms, delicious breakfast and the convenient location of the hotel, which are the core of our service. Your recognition is also a motivation for our team to continuously pursue and improve. If you find room for improvement in our services or facilities during any future stay, we sincerely hope to receive your guidance and suggestions. Thank you again for your compliment and feedback. I look forward to your visit again and continue to provide you with better service.

Svar från boendet: Dear guest, thank you so much for your wonderful review! We deeply apologize for the problem of washing machine equipment and attach great importance to it. We apologize for any inconvenience caused to you during your stay. We have planned to upgrade our equipment and introduce new washing machines with efficient laundry and drying functions to enhance your stay experience. At the same time, we will further optimize facility management to ensure the safety and convenience of occupancy. Thank you again for your valuable comments and look forward to providing you with better service again!

Svar från boendet: 非常感謝您的美好評價，我們無比欣慰得知您在酒店的逗留令人滿意。讓我們的團隊成員受到您的認可，特別是那位細心照顧您的早餐大嬸，這是對我們莫大的鼓勵。關於你們提到的早餐區域入口的擁擠和等待時間的問題，是我們維持服務質量的小瑕疵。酒店已經進行了反思，並已經着手優化此區域的流程以減少擁擠情況，確保每位顧客的用餐體驗舒適順暢。未來，我們期待再次為您服務，希望您能夠再次光臨，親身體驗改進後的服務和環境。再次感謝您的反饋，期待在不久的將來歡迎您的迴歸。

Svar från boendet: Thank you very much for your affirmation and positive feedback. We are pleased to hear that you are satisfied with our location, breakfast, service, and accommodation environment. We firmly believe that the hard work of every employee and our pursuit of excellence in service have provided you with a warm experience on your journey. We are honored to provide you with a simple and delicious breakfast, as well as excellent service from our friendly aunt.We realize that clean and comfortable rooms are the foundation of providing guests with a high-quality accommodation experience. We maintain a consistent high level of attention and strict standards towards this. Please rest assured that we will further strengthen the cleaning process and quality testing in our future work to ensure that every room meets or even exceeds your expectations.If there are any unsatisfactory aspects, whether it is in the process of catering selection, facility use, or other service needs, you are welcome to provide feedback to our service team at any time. Our goal is to ensure that every guest feels at home in our hotel and enjoys a one-stop, high-level, and thoughtful service.Thank you again for your valuable evaluation. Your satisfaction is the driving force behind our progress. We look forward to your visit again, experiencing our continuously optimized and upgraded services firsthand, and creating more wonderful accommodation memories together.

Svar från boendet: Thank you very much for your valuable review. Our team is honored to provide you with a satisfactory stay experience. The feedback of "Very clean hotel, great location, close to the metro station" was a great encouragement to us. We always adhere to cleanliness as the bottom line of service, and ensure the cleanliness of the hotel environment while ensuring the comfort of the room. For dining options around the hotel, we have always been committed to providing our guests with a convenient and delicious environment, so that you can enjoy delicious food in your busy spare time. Regarding the description of the surrounding food stalls, we respect and welcome the delicious experience that a variety of dining options bring to diverse customers. Based on this information, we will further improve the surrounding services to ensure that while providing you with quality accommodation, your life will be more convenient and rich. Thank you again for your wonderful feedback and look forward to your next visit, we will continue to work hard to make every stay an unforgettable and wonderful memory.

Svar från boendet: Thank you very much for your love of this hotel. Your satisfaction is our greatest pursuit. It's nice to know that our location allows you to easily reach universities, subways and shopping malls during your short stay. According to feedback, these conveniences significantly enhance your travel experience. We are well aware that providing excellent service is always one of our priorities as a front office manager. Please feel free to contact us if you have anything that you need to improve or strengthen on future visits, or if you have other specific suggestions or requests. We promise to continue to listen to your voice and continue to improve our services and facilities. Thank you again for your valuable evaluation and look forward to bringing you a more satisfactory experience.

Svar från boendet: Thank you for your warm review! It is a pleasure to bring you a satisfactory breakfast and cleaning experience. We are always committed to providing every guest with a service that exceeds expectations. Especially our team of chefs, who accurately grasp the taste and quality of each dish, strive to make every breakfast a wonderful start to your day. At the same time, our cleaning team spares no stone unturned to ensure that every room is clean as new, providing a comfortable environment for your stay. Your satisfaction is our motivation, we will continue to work hard and hope to have the opportunity to provide you with the same excellent service again, you are welcome home anytime.

Svar från boendet: Your comments are greatly appreciated! The geographical location you mentioned is very good, which is one of the directions that the hotel has been working hard for. With a very convenient location in the city center, our hotel is surrounded by many business districts and tourist attractions, providing great convenience for your travel. In addition, your evaluation also mentioned that the service of the hotel is very good, and we will continue to work hard to improve the quality of service to meet the needs of you and guests. Thank you again for your review and have a great holiday!

Svar från boendet: Hello, distinguished guests! Thank you for your comments. We still have room for progress. Your opinions are very important to us. Detailed service has always been the focus of our special attention for a long time. I'm glad that you can mention us in time. I look forward to your visit again and feel our progress------General Manager Lucia

Svar från boendet: Thank you so much for taking the time to review our property and we are gratified to learn that you have an "average" rating for our service. Your recognition is the driving force for us to move forward. We have been committed to continuously improving the service quality and striving to make every guest feel the warmth and comfort of home in our hotel. If you have any specific suggestions for our services or need to be improved on a certain service, we cordially invite you to share them with us and your voice will help us to keep improving. Your satisfaction is our greatest pursuit. If you choose our hotel again, we hope that our service can bring you an experience beyond expectations for every stay. Looking forward to your next visit, let us bring you more surprises and satisfaction! Thank you again for your evaluation. Your understanding and support are the most powerful driving force for us to keep moving forward.

Svar från boendet: 尊敬的客人，非常感謝您對我們的酒店及服務的正面評價，我們深感榮幸。您對酒店地理位置、周邊便利性以及安全性方面的讚賞，是我們不斷努力的方向。我們很高興得知您對房間的通風、大小、清潔度和床墊舒適度感到滿意，這些都是我們非常重視的方面。關於您提到的電梯、前台設定、門的使用以及電視問題，我們深表歉意，這些確實是需要改進的地方。我們已經記錄了您的反饋，並將立即採取措施進行調整。對於門的問題，我們將檢查並確保其正常工作，以提供更好的入住體驗。同時，我們已安排對電視進行進一步的檢查和維護，以確保其功能正常。我們承諾，將盡快解決硬件老舊的問題，並定期進行設備更新，以提升整體設施的質量。您的建議對我們非常寶貴，我們將以此為參考，不斷優化服務，確保每一位客人都能享受到舒適、便捷的住宿體驗。再次感謝您的寶貴意見，我們期待有機會為您提供更好的服務。如果您在未來的入住過程中還有任何需求或建議，請隨時與我們聯繫。祝您生活愉快！

Svar från boendet: 尊敬的客人，非常感謝您對我們酒店的肯定與支持！您的滿意是我們最大的榮幸。聽到您對酒店地理位置、周邊環境、交通便利性以及房間設施的讚賞，我們深感欣慰。我們致力於為每一位客人提供舒適、便捷的住宿體驗，您的反饋是對我們工作最好的鼓勵。我們很高興您再次選擇了我們的酒店。對於您提出的房間乾淨、床舒適、洗澡水充足、下水通暢以及空調效果好的反饋，我們將繼續努力保持並提升這些服務標準，確保每一位客人都能享受到高品質的住宿體驗。再次感謝您的寶貴評價，期待在不久的將來再次為您服務，為您創造更多美好的回憶。祝您一切順利，生活愉快！酒店店長敬上

Svar från boendet: 尊敬的賓客， 誠摯感謝您對本酒店的高評價與讚美。我們深感榮幸能為您的上海之行提供滿意且獨特的住宿體驗。得知大哥在此期間的方便與愉悦，我們深感欣慰。 對於客房空間與設施的考量，我們的目標是確保每位賓客的需求得到充分滿足，提供舒適的環境與獨到的設計。當的訊息與期望有任何偏差時，我們將積極改進，提升服務質量與設施體驗。 酒店管家小劉特別提到的個性化服務，我們為有這樣的團隊成員而驕傲。願我們的服務能為您的出行增色，感覺如同回家般温暖。我們會轉達您的讚賞與美好體驗給小劉，激勵她繼續提供優質服務。 再次感謝您選擇我們，並對不足之處給予指正。您的建議將幫助我們不斷進步，為未來客人帶來更佳的入住體驗。期待您的再次光臨，與您共享更精彩的旅行故事。 此致敬禮， 酒店前廳部團隊