Tianhe Hotel Shanghai Pudong Airport

Hotel was very clean and they had a charter bus that goes to airport. The building itself was old, but they are managing it very clean. Receptionist was very good, and explained us everything with detail using translation tool.

The front desk female receptionist is extremely rude on 17/07/2024. When me and another person were told to wait at the front for hotel transfer by a more polite male receptionist, we waited there. And at 11:20, the female receptionist come out and told me to go to bus and being so rush that she said: "车快走了，快点”。As if I was not told to wait at the front desk (until now, it's still acceptable). She then proceed to another person waiting for the bus, using her wet hand with visible water to wave at them so close, telling them to go to the bus. It was so rude that I told her:''你有礼貌点好吗”，she then replied: ''那你就不要上车了”。

Missed my connection flight, the shuttle bus drop me there , it was a good hotel with the shuttle bus back to the airport!

This hotel is near airport and I arrived at night and can't check the hotel well. Just quite but the carpet in the room has some red stain other thing is ok

The location is good for those who want to stay near the pudong airport. The room is clean and the reception is nice. The drawback is the communication problem, but it is possible to communicate with the translator.

Nearby the hotel, there was a lots of places to eat and there was a convenience store so we find it helpful Satisfied with the shuttle bus service. We slept well.

Negative point: We booked this hotel because there are free shuttle to airport and disneyland. But at the end we are quite disappointed because the hotel apparently got airport pick up schedule (start from 4pm till 10pm) and airport drop off schedule (7am-11.40am) although before booking we had call several time to ask about the shuttle, but they don’t give complete explanation about this. Also the bus they provide already very old and the driver is very rude when answering our question. Other than that, when we want their shuttle service shanghai disneyland, the receptionist ordered a taxi for us for drop off then told us that we can call taxi whenever we want to go back to hotel, taxi fee can be reimburst at the reception desk, but you know what…i almost cannot redeemed the taxi fee, the reception told me that the former receptionist is a new comer that give a wrong explanation that we cannot hv shuttle service after we check out, so then after arguing, the receptionist paid my taxi fee. Positive point: Hotel is quite near Pudong airport, outside hotel they are several chinese restaurant and the closet for poop got remote control for bidet and flush.

Toilet smell bad, after turning on heater got lots little stuff falling from the top ,

the room was clean.. bed as comfy.. everything is suited to my liking.. except heater.. it’s not fully warm.. even though set temp at 30’c still cold for someone from tropical country..