Polar Hotel

The hotel is located in the heart of the city. The room is quite large. The bed is soft and comfortable. There are refrigerator and washing machine in the room. Staffs are is very nice. Strongly recommended !

Stayed for 4D3N. Super good location next to aeast Nanjing Station. If you have big luggage, please go to exit 2 as there is an upward and downward escalator. Exit 5 is closer to the hotel if you don't have luggage. The specky male staff at the counter was rather rude and relatively unfriendly when we first stepped in to inform that we have a booking for 3 nights. Instead of greeting or welcoming us, he immediately confronted us that check in time was only after 2pm. Well, we just wanna inform him that we are the guests and want to store our luggage with the hotel. But the FIRST impression towards the hotel was going down to the drain! They provide free luggage storing your luggage which is rather good but just leave it beside the lifts and the side of front counter. We were given a room on the fourth floor. The room was spacious and looked cosy. the room has a tv box with some old ancient movies or dramas. The bed was very cosy and comfortable. The room has a washing machine, stove but no kitchen utensils were given. You need to get yourself the toothbrushes at the registration counter during registration. The water shower pressure during our stay was extremely small. It was kind of frustrating as after a long day out and back to the hotel but without a good showering. The water pressure is not only small but the water temperature is also very unstable. Only on the last night of staying, the water pressure was ok. The hair dryer was also damaged when we wanted to make use of it. The dryer will get very hot and even can see some sparkling coming out but no air blowing out. The steps next to the tatami beds were not even. It is quite dangerous if you are staying with kids or elderly. The house keeping will come to your room to clean if you didn't ask not to, she will be very likely to throw away anything on the table that looks like rubbish to her Therefore, please do not simply put anything that you want on the table, otherwise it might get dumped away. Overall, the stay was considered pleasant if you don't need to deal with the front desk counter staff. I particularly like the tatami beds as it was very cosy and comfortable. I just felt not to wake up from the bed. There are plenty of restaurants around the hotel. Only a few footsteps away to Nanjing road and is very close to Waitan and even Yu yuan garden.

Overall very happy with the service and the price. Would definitely book again for a short stay. - excellent location only a minute walk from the metro exit 5, so central - very friendly and helpful staff, speak good English or use an app to translate - the room was great, the bathroom not so much (it was clean but silicone sealant was mouldy) - didn't use their wi-fi (got an e-sim as a part of the deal from trip.com, with access to western apps)