The Portman Ritz-Carlton, Shanghai recensioner

Very well located. Gorgeous views. Great service. Smooth check in and check out.

Everything was perfect! Nothing I could complaint. As good as always, perfect for staycation.

good location, breakfast is alright, gym room also great. Staff service quite good

This hotel was absolutely amazing for a week stay to just relax! Location was so close to Jing’an Temple, plenty of shopping and a quick metro ride to The Bund! The staff were all absolutely wonderful, cannot thank them enough for such a wonderful stay! The food in the onsite restaurant, Portman’s, was perfect too, with the breakfast buffet being an excellent way to start the day!

fantastic service by hotel and very accommodating to client need. In particular, Estelle was being very helpful at concierge. Will pick this hotel again my next travel

Came for the pool which was nice. Great attention to details from the house keeping staff. Breakfast was good but very noisy and some food was not refilled.

Good location and good service. Recommend to other travellers

Jeremy the bell boy was so helpful and pleasant. He helped with my luggage, getting a cab, talking to the delivery guy and running around the whole looking for my delivery. Always smiling and great in communication in English.

Plus: - very good location - abundant and varied breakfast - breakfast available till 11.00 - professional and kind front desk - 24h very well equipped gym Minus: - our room was a little outdated - the pool area (inside the water and outside the water ) was too cold!

This is not a 5 star hotel by Chinese standards. The amenities in the room are very old and fixed to the wall, like the hair dryer. All other hotels in China have Dyson or Dyson-standard hair dryers for use anywhere in the room, this was very old and attached the drawer in the bathroom. The furniture is very old and outdated. The service is poor compared to others in China : waiting in line at the lobby without being offered tea or water, no robot to bring you food deliveries to your rooms,  no brining your bags or showing you where the room is, no explanation of the amenities on location, and being disturbed in your room such as ringing the bell several times to order turn down service when we didn’t respond the first time. All of these are standards at 3-5 star hotels in China. I booked this hoping of an ‘extra special Ritz-like experience’ but it was sub-par for industry standards in the country. Just because it is a western brand it attracts people, I would not stay again, disappointing.

Posh hotel with great location. As for service, I would just say inattentive service. Guest relations people chatting among themselves at the lobby while guest waiting for lift. Also, housekeeping is decent but living up to the standard of hotels of this category. Overall, if not for its location, I would choose alternatives if possible. Maybe, I should the next time I come to Shanghai.

Absolutely friendly and attentive staff. Beautiful view and lobby albeit slightly dated room. Had to wait for my room past 2pm but that was acceptable. Overall excellent! Would recommend.

The best hotel in town! Great location! We always stay there

Excellent. We are happy for the stay. Very comfortable and clean