Renaissance Shanghai Zhongshan Park Hotel

I had a pleasant 4-night stay at this hotel, though there are several areas that could use improvement. The room was comfortable overall, but housekeeping needs more attention. There was leftover soap on the bathtub upon arrival, tissues were not replenished daily, and the towels were quite worn out — with loose strings and clear signs of overuse, they definitely need to be replaced. The shower experience varied. In my first room, the water pressure was low when using warm water, though it was strong with cold water. After requesting a room change, the water pressure improved, but the shower head in the new room was very dirty — I had to clean it with soap before using it. Although the hotel has three elevators, they were rather slow, especially when going from the ground floor up to the 25th floor. On the positive side, the hotel staff were friendly and accommodating. The location is excellent — the hotel is directly connected to a shopping mall, with access to the Metro line at Basement 2. It’s also just a 10-minute walk to a park, which is great for morning walks. Plenty of food options are available in the mall, and the hotel is about an hour’s drive from Pudong Airport. In summary, while the hotel benefits from a convenient location and friendly staff, improvements in cleanliness, maintenance, and housekeeping standards would make the experience much better.

Nicely located hotel in zhongshan park connected to cloud nine mall. Hotel entrance can be access inside the mall, not far from zara. Lobby at level 25 is huge but why only 4 seater sofa available for guests. Hopefully the hotel can add more chairs at the lobby for guests to sit during check in and out. I was attended by Miss Almira during check in. Miss Almira is very welcoming and friendly and efficient and she can speak fluent english. At the executive lounge on 26th Floor, we were being served by Mr Rain. Once again, outstanding service given by Mr Rain. Rain was very welcoming, friendly and efficient. Two thumbs up to Almira and Rain. In terms of rooms, yes they were a bit dated, old and in need of some refurbishment. However, everything in the room is working good. Bathroom amenities were good too. At the executive lounge, we feel that the food selection during Afternoon Tea is poor (at 4pm, there is no refill anymore alto the afternoon tea is until 5pm). The evening happy hour session was very crowded and chaotic with guest fighting over the buffet food. My suggestion is that mayb the hotel can consider distributing the roast meat from table to table instead of having all guests fighting over it which does not loom good for executive lounge experience. Otherwise the food selection for the happy hour was good and very substantial. For buffet breakfast, once again the situation is very crowded from 8am to 9am. Hotel look under staff too during buffet breakfast. Nevertheless, this hotel buffet breakfast spread was good, extensive and many delicious local food to try. Hopefully the hotel management can find a way to solve the crowded and chaotic situation during evening happy hour at the Executive Lounge and Buffet Breakfast. Overall, i still think this is a great to excellent to stay in shanghai. Highly recommended.

Perfect location, very convenient for the first time visitor. Big shopping mall and many restaurants at the same building. However, the room is smaller than the same class hotel.