8 Century Avenue (Shiji Dadao), Lujiazui, Pudong, Pudong New Area, Shanghai, 200120, ChinaVisa hotellinformation
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9.5/10
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4684 recension
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Verifierade recensioner
Läge och interiör9.5
Bekvämligheter9.4
Service9.4
Renlighet9.6
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kyle&Sun
Deluxerum
Bodde på juli 2025
Affärsresenär
21 recension
9.5/10
Otroligt
Publicerades 5 sep. 2025
We recently stayed at The Ritz-Carlton in Shanghai, and it was truly a memorable experience. The hotel exudes a sense of tradition and timeless elegance, and the view from our room was absolutely breathtaking — beyond words, really. I can confidently say it was the best view we've seen among all the hotels in Shanghai.
From the moment we arrived, the staff welcomed us with genuine smiles and warm hospitality. The level of service throughout our stay was truly outstanding. Check-in and check-out were both quick and seamless, which we greatly appreciated after a long journey.
Although the building itself shows a bit of age, everything else more than made up for it. The room was immaculately clean, with the furniture and flooring well maintained and neatly arranged. We also appreciated the thoughtful welcome letter and fresh fruit, which added a personal touch and made us feel truly valued as guests.
The breakfast venue offered not only excellent food but also a stunning view, making every morning feel special. The service at breakfast was also consistently attentive and professional.
While the swimming pool was a bit on the smaller side, my husband still enjoyed it during the short time he was able to use it. Once again, the staff there were helpful and courteous, ensuring a pleasant experience.
If I had to mention one minor downside, it would be the slightly dated feel of the building itself. However, the incredible view, exceptional service, and overall atmosphere far outweighed that detail.
Overall, I would confidently rate our stay as 9 out of 10. I would absolutely love to return on our next trip to Shanghai. Thank you to the entire team at The Ritz-Carlton for a truly wonderful stay, thanks ❤️
Översätt
WU.NIENEN
Deluxerum
Bodde på juli 2025
Par
8 recension
10/10
Enastående
Publicerades 9 aug. 2025
A Five-Star Experience from Check-In to Farewell!
Review:
Our stay from August 6–9 was one of the most memorable experiences my wife and I have ever had in Shanghai. Upon arrival, we were thoughtfully upgraded to the Pearl Tower Bund View Suite, and every detail throughout our stay reflected The Ritz-Carlton’s Gold Standards.
Special thanks to Mr. Joey Zhang, Ms. Cherry Gan, Ms. Daisy Sun, and Ms. Lydia – their professionalism, warmth, and genuine care made us feel valued and looked after every single day. Lydia, in particular, greeted us with a radiant smile each day, leaving us with one of the warmest memories of this trip.
From the breathtaking views to the comfort of the room and the impeccable service, everything exceeded our expectations. The Ritz-Carlton will remain our only choice whenever we return to Shanghai.
Översätt
Svar från boendet: 尊敬的賓客,感謝您花費寶貴的時間給我們的反饋。非常高興知道您在酒店度過了美好的時光。我們會和相關部門的同事分享和反饋您的快樂。感謝您對我們酒店的信任和喜愛。給你帶來難忘的回憶才是我們值得驕傲的地方。我們每一位紳士淑女都期待您的下一次光臨。
T. DavidS
Pärltornets utsiktsrum
Bodde på apr. 2025
Affärsresenär
9 recension
10/10
Enastående
Publicerades 14 maj 2025
Great hotel. The breakfast menu isn’t the best but asides that. Overall 8/10. Room service and everything else is excellent.
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您如此用心的點評。我們一直致力於給每一位賓客提供賓至如歸的服務,讓您在入住同時得到放鬆並喜悦的心情。您對我們的認可是我們不斷進步的最大鼓勵,麗思卡爾頓的紳士淑女們都期待與您的再次見面。
LUHABE VIWE
Deluxerum
Bodde på apr. 2025
Reser med vänner
49 recension
10/10
Enastående
Publicerades 3 maj 2025
Wow! Everything exceptional outstanding, definitely coming back soon. Thanks you for the great service and delectable breakfast.🤌🏼🤌🏼🤌🏼
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您如此用心的點評。我們一直致力於給每一位賓客提供賓至如歸的服務,讓您在入住同時得到放鬆並喜悦的心情。您對我們的認可是我們不斷進步的最大鼓勵,麗思卡爾頓的紳士淑女們都期待與您的再次見面。
Gästanvändare
Pärltornets utsiktsrum
Bodde på maj 2025
Annat
1 recension
8.5/10
Mycket bra
Publicerades 1 juli 2025
Loved the view of the room, thanks for the cake! <3
Översätt
Svar från boendet: 尊敬的賓客,感謝您抽出寶貴的時間給我們點評,您對我們的認可是我們不斷進步的最大鼓勵,浦東麗思卡爾頓的紳士淑女們期待與您的下一次見面。
Ancelin_fln
Stadsutsikt King Size-sängrum
Bodde på maj 2025
Reser med vänner
9 recension
9.5/10
Otroligt
Publicerades 13 juni 2025
Always a great experience when coming here .
Översätt
Svar från boendet: 尊敬的賓客,感謝您抽出寶貴的時間給我們點評,您對我們的認可是我們不斷進步的最大鼓勵,浦東麗思卡爾頓的紳士淑女們期待與您的下一次見面。
Danny Chin1
Club deluxerum king size säng rum
Bodde på feb. 2025
Par
4 recension
10/10
Enastående
Publicerades 16 mars 2025
Everything was amazing, especially the offerings at the club lounge. Staffs are friendly and sweet, food and drinks are amazing and the environment is very comfortable and quiet. Perfect place for a staycation even!
Översätt
Svar från boendet: 尊敬的賓客,感謝您抽出寶貴的時間給我們點評,您對我們的認可是我們不斷進步的最大鼓勵,浦東麗思卡爾頓的紳士淑女們期待與您的下一次見面。
จารุวรรณ
Deluxerum
Bodde på feb. 2025
Par
2 recension
7.0/10
Publicerades 10 mars 2025
Disappointing Experience at The Ritz-Carlton Shanghai
I stayed at The Ritz-Carlton Shanghai for two nights, and unfortunately, my experience was far from the luxury service I expected.
1. Discrimination at Flair Rooftop Restaurant
On my first night, I visited Flair, the hotel's rooftop restaurant. Before going, I was told at the lobby that the restaurant operates on a first-come, first-served basis, with no reservations. However, when I arrived at around 5:50 PM, the restaurant was only 20% occupied, yet the host told me it was "fully booked."
Then, the host questioned my intent, asking whether I was there for drinks or dinner. When I said "dinner," he suddenly mentioned a 1,600-yuan minimum spending requirement. I agreed without hesitation and ended up spending over 2,200 yuan. But what truly bothered me was the initial rejection and the selective enforcement of the minimum charge, implying that I was being judged based on my appearance or nationality. If the restaurant was truly full, why was I offered a table once I confirmed I would spend a significant amount?
2. Misleading Room Upgrade Offer & Hidden Promotions
When I checked in, I had already booked a suite with a city view for around 4,000 yuan. However, the receptionist tried to upsell me a Pearl Tower view for an additional 3,300 yuan, which is an unreasonable price just for a different view.
What’s worse is that she failed to inform me about an existing hotel promotion: (cant remember the amount exactly) If I pre-purchased 1,000 yuan, I could use 1,400 yuan at Flair rooftop restaurant. I only found out about this the next day and when I asked whether I could retroactively apply this promotion to my bill (which was charged to my room), I was told it was not possible because I had to buy the package in advance. Had I known about this offer beforehand, I would have gladly used it. Instead, the staff prioritized upselling me a more expensive view rather than informing me of real benefits available to hotel guests.
3. Concierge Service & Taxi Nightmare
The service at the concierge was another major disappointment. I had a reservation at a Chinese restaurant across the river and asked the concierge to arrange a taxi for me. Knowing that taxis in Shanghai can be unreliable and tricky (as I had experienced the night before with an airport taxi taking me to three wrong hotels and turning off the meter), I was relieved when the concierge used Didi (a ride-hailing app) to book a ride.
However, when the car arrived, the concierge instructed a bellboy to walk me to the car, but he never confirmed whether it was actually mine. Just as the door was closing, a woman with luggage rushed in, claiming it was her ride to the airport. It turned out the car was not for me but for an entirely different passenger!
At this point, I was already late for my dinner reservation. When I walked back to the concierge to ask what happened, he seemed irritated and dismissively said, "Don’t worry" before reluctantly walking me to the correct car. This lack of professionalism and carelessness was incredibly frustrating. If you’re arranging a ride for a guest, ensure they get into the correct car.
Final Thoughts
This all happened in just one night—I can't imagine what else could go wrong during my stay. I sincerely hope no other guests have to go through such an experience. The Ritz-Carlton brand is known for its luxury and top-tier hospitality, but what I encountered was discriminatory treatment, misleading sales tactics, and poor service coordination.
I hope management takes this feedback seriously and improves their service, ensuring all guests receive fair and professional treatment, regardless of their appearance or nationality.
Ps: nice swimming pool by the way!!
Översätt
Svar från boendet: 尊敬的賓客您好,非常感謝您花費寶貴的時間和我們分享您寶貴的意見和建議。 很抱歉我們給您帶來不好的體驗,您提出的如上服務問題我們高度重視,已經向相關部門反饋並立即開始調查。後續我們會加強服務培訓,提升我們的服務質量。我們全體紳士淑女期待與您再次相逢。 祝您:闔家歡樂 順遂無憂! 王芷穎 質檢部經理
Gästanvändare
Club Bund View King Bed Room
Bodde på juli 2025
Reser med vänner
1 recension
9.5/10
Otroligt
Publicerades 31 aug. 2025
For guests staying in the hotel, it should always be possible to make a reservation in one of the restaurants, especially in the roof top bar without payment.
Översätt
Svar från boendet: 尊敬的賓客, 感謝您抽出寶貴的時間給我們點評,您提出的建議我將會轉達給相關部門,並盡最大努力做出改善,期待與您的下一次見面。
Aarek
Stadsutsikt King Size-sängrum
Bodde på maj 2025
Affärsresenär
6 recension
9.5/10
Otroligt
Publicerades 8 juni 2025
good location and very good breakfast
Översätt
Svar från boendet: 尊敬的賓客,感謝您抽出寶貴的時間給我們點評,您對我們的認可是我們不斷進步的最大鼓勵,浦東麗思卡爾頓的紳士淑女們期待與您的下一次見面。
J K M
Deluxerum
Bodde på maj 2025
Affärsresenär
10 recension
10/10
Enastående
Publicerades 6 juni 2025
Good location and best hotel in area
Översätt
Svar från boendet: 尊敬的賓客,感謝您抽出寶貴的時間給我們點評,您對我們的認可是我們不斷進步的最大鼓勵,浦東麗思卡爾頓的紳士淑女們期待與您的下一次見面。
Nasser
Stadsutsikt Tvåbäddsrum
Bodde på juli 2025
Familj
5 recension
10/10
Enastående
Publicerades 9 aug. 2025
It’s very nice hotel and special thanks to reception employees for their assistance and unlimited support to all residents people
Översätt
Svar från boendet: 尊敬的賓客,感謝您抽出寶貴的時間給我們點評,您對我們的認可是我們不斷進步的最大鼓勵,浦東麗思卡爾頓的紳士淑女們期待與您的下一次見面。
Yasser ALsubhi
Pärltornets utsiktsrum
Bodde på juli 2025
Familj
16 recension
10/10
Enastående
Publicerades 7 aug. 2025
Special thanks to Fay. She was a nice person , helped us with a nice smile, and selected the best view and the room attached image. Thanks all.
Översätt
Svar från boendet: 尊敬的賓客,感謝您花費寶貴的時間給我們的反饋。非常高興知道您在酒店度過了美好的時光。我們會和相關部門的同事分享和反饋您的快樂。感謝您對我們酒店的信任和喜愛。給你帶來難忘的回憶才是我們值得驕傲的地方。我們每一位紳士淑女都期待您的下一次光臨。
Anonym användare
Stadsutsikt King Size-sängrum
Bodde på juni 2025
Familj
12 recension
10/10
Enastående
Publicerades 7 aug. 2025
Upgrade the room, room service everything is nice, and the view from room is mingzhu tower. And the bartender is also quite nice and good service he know what the customer want
Översätt
Svar från boendet: 尊敬的賓客,感謝您抽出寶貴的時間給我們點評,您對我們的認可是我們不斷進步的最大鼓勵,浦東麗思卡爾頓的紳士淑女們期待與您的下一次見面。
LEE HUI CHIA
Pärltornets utsiktsrum
Bodde på nov. 2024
Par
2 recension
10/10
Enastående
Publicerades 15 dec. 2024
Amazing stay with a fantastic view of the Oriental Pearl Tower! The location is perfect, and Claire from the staff was incredibly helpful. Highly recommend!
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您如此用心的點評,並配上精美的圖片。您對我們的認可是我們不斷進步的最大鼓勵,浦東麗思卡爾頓的紳士淑女們期待與您的下一次見面。