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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.7
Service4.8
Renlighet4.8
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rosaline ong
Collection Business Class Rum-King Size-säng
Bodde på apr. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 22 maj 2024
We had very nice staying experience there n especially served well by hotel manager Frankie . His hospitality was great n helped us in booking our car trip n even our restaurant booking. Will definitely come back again .
Another plus about this was were served with complimentary warm wanton soup everyday .
Översätt
Svar från boendet: Thank you very much for writing such a great review on Trip.com following your stay. I am delighted to read that you found our hotel colleagues eager to help, when guests single out a particular individual, we see that they are recognised and rewarded at our monthly employee events, so thank you for speaking highly of Frankie Fang, I am further pleased to read that you enjoyed the complimentary wanton dish. I value your feedback, as it enables the hotel management to focus and provide the best customer service possible, as the hotel always strives to exceed the expectations of guests. I look forward to welcoming you back to Shanghai Yours sincerely Howard BennettManaging DirectorRadisson Collection Hotel Xing Guo Shanghai
Gästanvändare
Samling Superior Trädgårdsutsikt Rum
Bodde på juni 2024
Affärsresenärer
13 recension
4.0/5
Mycket bra
Publicerades 1 aug. 2024
As a business traveller, when I go to a hotel, I crave familiarity, as there are often enough surprises at work. At the Radisson Xing Guo, I had high expectations, check-in process was smooth and the room was nice. However, when I came back after work, the dirty cups were still inside my room and when I called down to front desk, they sent replacement glasses from room service without any spoons after a long wait. On my second day returning from work, there was only half the normal nunber of bottles of water. The continuous little errors were unfortuante as I never knew what else would go wrong. Hotel overall was nice, and should definitely spend more time training room servicing staff.
Översätt
Svar från boendet: Thank you very much for writing such a great review on Trip Advisor following your stay. Here at the hotel, we value feedback from our diverse clientele, as it enables the hotel management to focus and provide the best possible customer service, as the hotel team always strives to exceed our guests' expectations and offer EXCEPTIONAL service to all, throughout ones stay.I am delighted to read that you found our hotel colleagues eager to help, when guests single out a particular individual, we see that they are recognised and rewarded at our monthly employee events, so thank you for speaking highly of Morgan and Hanly I look forward to welcoming you back to Shanghai Yours sincerely Howard BennettManaging DirectorRadisson Collection Hotel Xing Guo Shanghai
AErFei
Collection Business Class Rum - Två sängar
Bodde på dec. 2023
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 27 mars 2024
I used to live near Xing Guo hotel before I moved overseas. This hotel was actually my dream hotel when I was a teenager. And finally, I got the chance to stay here! 😆
Absolutely amazing hotel! Very well maintained. Hotel room is beautifully designed. I really loved the decor. Service is also on top! And the view of my old neighbourhood is stunning as always. ✌🏼
My friend also enjoyed the stay and surroundings.
Overall, this hotel is far beyond my expectation.
Översätt
Svar från boendet: Thank you very much for writing such a great review on C-Trip following your stay. I am absolutely delighted to note you had such a memorable stay and that you have rated us so highly. Your kind comments are greatly appreciated and pleased to learn that you were happy with the guest rooms during your stay, and other facilities.Thank you for speaking highly of the property, the expansive gardens offer a relaxing urban retreat in the middle of the former concession area of Shanghai and delighted to hear we look forward to being of service again.
annaban
Collection Business Class Rum - Två sängar
Bodde på apr. 2024
Familj
8 recension
5.0/5
Enastående
Publicerades 20 juni 2024
the hotel was nice and great location. quiet and calming. the service was great and got to have free wonton soup everyday that was delicious. Rooms were clean and big. Would book again
Översätt
Svar från boendet: Thank you for staying at Radisson Blu Select Shanghai Xingguo Hotel and sharing your stay with us. When the sun gently wakes up your sleep, feel a very comfortable and quiet morning in the large garden of 70,000 square meters, let the birds disperse your fatigue and let the flowers fill your heart. To provide first-class service to every guest is the goal of our staff. Thank you again for sharing your feelings with us and we look forward to the opportunity to serve you better!
Chris!
Collection Panorama Rum-King Size Bed
Bodde på okt. 2023
Par
44 recension
5.0/5
Enastående
Publicerades 27 nov. 2023
A touch of luxury in the middle of Shanghai. Me and my fiancée had an amazing staycation!
Översätt
Svar från boendet: Thank you for taking the time to write a review following your recent stay the property, and submitting a high score.Here at the hotel we value feedback from our diverse mix of clientele, as it enables the hotel management to focus and provide the best possible customer service, as the hotel team always strives to exceed the expectations of guests, and further delighted to read that you enjoyed this hotel.
Eugene20
Collection Business Class Rum-King Size-säng
Bodde på juli 2024
Familj
11 recension
4.7/5
Otroligt
Publicerades 17 sep. 2024
Great location hotel was in a quiet area would highly recommend!
Översätt
Svar från boendet: Thank you for taking the time to write a review on Trip.com following your recent stay the property, and submitting a high score.We are absolutely thrilled to hear that you found our hotel's location to be exceptional, nestled in a peaceful area. Your satisfaction with our serene surroundings is truly rewarding, as we strive to provide a haven of tranquility amidst the bustling city.Your high recommendation is invaluable to us and serves as a testament to our commitment to excellence. We will continue to uphold our standards, ensuring that every guest experiences the utmost comfort and convenience. We are honored to have earned your endorsement and look forward to welcoming you back again, as well as to serving many more guests who, like you, appreciate our great location and peaceful ambiance.Once again, thank you for choosing Radisson Collection Xinguo Shanghai and for sharing your wonderful experience with us. Wishing you all the best and hoping to see you soon!
Gästanvändare
Samlingsrum med stadsutsikt
Bodde på okt. 2024
Affärsresenärer
10 recension
5.0/5
Enastående
Publicerades 10 nov. 2024
International standards
Översätt
Svar från boendet: 非常感謝閣下入住上海興國賓館麗笙精選且與我們分享了您的入住體驗。當陽光輕輕喚醒睡夢,在七萬平方米的大花園中感受一個無比愜意、幽靜的清晨,讓鳥兒驅散您的倦意、讓花香填充您的心扉。為每一位入住的客人提供一流的服務是我們全體員工所致力追求的目標。再次感謝您與我們分享了您的感受,我們期待為您提供更好服務的機會!
Andi P
Samlingsrum med stadsutsikt
Bodde på maj 2023
Affärsresenärer
6 recension
5.0/5
Enastående
Publicerades 28 juni 2023
Great hotel room interior, i got free upgrade room. Great location too. Great experience staying in this hotel
Översätt
Svar från boendet: Thank you for taking the time to post a review following you recent stay at the hotel, we value your feedback, as it enables the hotel management to focus and provide the best customer service possible, as the hotel always strives to exceed the expectations of guests.
Derek Wu800
Collection Business Class Rum - Två sängar
Bodde på juli 2024
Familj
7 recension
4.0/5
Mycket bra
Publicerades 3 sep. 2024
WiFi is a bit slow
Översätt
Svar från boendet: Thank you for posting a comment following your recent stay. Regarding Internet access, the hotel completed an overhaul of the Internet system and installed Wi-Fi access points in each of the guest rooms, previously these Wi-Fi access points were just in the guest floor corridors, these Wi-Fi access points cover both 2.4ghz and 5ghz bandwidths. The regular Ethernet cables are also in place in the guest rooms, as I am sure you know, Ethernet connections work better than any Wi-Fi signal. I have had the hotels IT department check the log for the period you stayed in the hotel and ran an audit on the room in which you stayed, and found no major irregularities with the Wi-Fi. The issue with slow service might have been caused by one of the following, a configuration mismatch with the hotels broadband system (i.e., Proxy server, VPN, web bridge etc.) on your computer or tablet-style PC / I-Pad, this is known to have occurred in the past with previous guests. To be sure, I also checked the speed of the signal through Wi-Fi within the rooms in which you stayed and along the corridor, they were as follows: download speed of 14.93Mbps and upload 12.03Mbps. The Internet speed works well for regular use of websites and sending/receiving e-mails through the ISP providers, but not for streaming which hotels have to adhere to by local regulations in China, whereby they the ISP providers control the speeds, which is unlike countries outside of China where the Internet is less restricted. Again thank you for posting a review.
Anonym användare
Samling Superior Trädgårdsutsikt Rum
Bodde på feb. 2024
Par
11 recension
5.0/5
Enastående
Publicerades 12 apr. 2024
Great hotel and excellent location
Översätt
Svar från boendet: Thank you for taking time out of your busy schedule to leave us a message and give feedback on your stay at the Radisson Hotel in Shanghai. I'm glad to see that you like our hotel. The hotel will welcome guests from all over the world with warm service. We look forward to more wonderful experiences when you stay next time!
Jenifer Ho
Samlingsrum med stadsutsikt
Bodde på nov. 2024
Ensamresenärer
3 recension
4.7/5
Otroligt
Publicerades 2 jan. 2025
Rate: 9/10
Översätt
Svar från boendet: 尊敬的客人,非常感謝您對我們的高度評價!我們始終致力於為每一位客人提供舒適、優雅的環境,讓您的每一次光臨都成為愉悦的體驗。您的滿意是我們不斷進步的動力,我們會繼續努力,保持並提升我們的服務質量。期待您的再次光臨,讓我們有機會再次為您服務。
Gästanvändare
Samlingsrum med stadsutsikt
Bodde på feb. 2023
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 15 mars 2023
Absolutely incredible hospitality from the staff! I had a medical emergency during our (short) trip and the staff went above and beyond to help.
Besides the great location and comfy rooms/beds I would certainly suggest you stay here if looking for a relaxing Shanghai stay.
Översätt
Svar från boendet: Thank you very much for taking the time to write a review following your stay. Management values your feedback, particularly the comment on the positive service attitude by the hotel team, as it enables the hotel management to focus and provide the best customer service possible, as the hotel team always strives to exceed the expectations of guests and continually deliver EXCEPTIONAL service.We are further delighted to hear of the recommendation of the Radisson Collection Hotel Xing Guo Shanghai to others. We look forward to being of service to you again when you next visit Shanghai and finally trust that you have fully recovered now.
rhart
Samlingsrum med stadsutsikt
Bodde på juli 2022
Ensamresenärer
13 recension
5.0/5
Enastående
Publicerades 28 aug. 2022
Pros: location, modern facilities, COVID test organization, assistance from staff, turn down service included a Snickers, free health kit upon check in, spacious bathtubs, free orange juice daily, a robot that will deliver your outdoor food orders, complimentary upgrade to an all female floor and panoramic room
Cons: breakfast (It was honestly shocking how poor the breakfast was for a 5 star restaurant. Very limited options and only a few of each things were available. Might be because of COVID restrictions but I never left feeling full or pleased after eating)
I'd definitely suggest this hotel if you want to stay in the French quarter and also want to go to Disney. Disney is at the end of line 11 and Hongqiao airport is on the end of line 10 (both walking distance from the hotel). But perhaps don't pay extra for the breakfast and instead enjoy some meals at a nearby restaurant.
Översätt
Svar från boendet: Firstly thank you for taking the time to post a comment on C-Trip following your recent stay with the Radisson Collection Hotel Xing Guo Shanghai.I value your feedback, in particular to the lengths and measures that the hotel provides in terms of hygiene, along with the comment on the positive service attitude by the hotel team, as it enables the hotel management to focus and provide the best customer service possible, as the hotel always strives to exceed the expectations of guests, although it is disappointing to read that you felt that the variety of dishes served at breakfast was not up to your standard, the Cafe Li Brassiere also offers a wide range of A la Carte dishes to choose from, and apologise that this was not offered to you, so you could take advantage of this.On behalf of our entire staff here at the Xing Guo, we thank you for your business and we hope to see you again when your travels bring you back to the area. Yours Sincerely Howard BennettManaging Director
Gästanvändare
Samling Superior Trädgårdsutsikt Rum
Bodde på dec. 2023
Ensamresenärer
12 recension
5.0/5
Enastående
Publicerades 13 jan. 2024
My home away home in Shanghai
Översätt
Svar från boendet: 非常感謝閣下入住上海興國賓館麗笙精選且與我們分享了您的入住體驗。當陽光輕輕喚醒睡夢,在七萬平方米的大花園中感受一個無比愜意、幽靜的清晨,讓鳥兒驅散您的倦意、讓花香填充您的心扉。為每一位入住的客人提供一流的服務是我們全體員工所致力追求的目標。再次感謝您與我們分享了您的感受,我們期待為您提供更好服務的機會!
Herve Alain
Samlingsrum med stadsutsikt
Bodde på feb. 2023
Affärsresenärer
30 recension
5.0/5
Enastående
Publicerades 12 juni 2023
Nice hotel in the park in the French concession , close to the famous Wukang Lu and Anfu Lu
Översätt
Svar från boendet: Thank you for taking to the time to write regarding your recent stay at the Radisson Collection Hotel, Xing Guo Shanghai, and pleased to read your comments that you enjoyed your stay in the renovated hotel, and the surrounding area of the former concession area of Shanghai.