Banyan Tree Shanghai On The Bund recensioner

Svar från boendet: Dear Valued Guest,Congratulations on your 31st wedding anniversary! We are truly honored that you celebrated this special milestone with us at Banyan Tree Shanghai On The Bund.It warms our hearts to know that your Premier Panoramic River View room and overall experience lived up to expectations. The Huangpu River vistas are indeed magical, and we’re delighted they added to your celebration. Thank you for trusting us with such a meaningful occasion. We’d be overjoyed to welcome you back for many more cherished moments—perhaps for your 32nd? -- Christoph Kamieth General Manager

Svar från boendet: Dear Valued Guest, I am absolutely delighted to hear that your stay at Banyan Tree Shanghai On The Bund was nothing short of fantastic! Your kind words about our exceptionally comfortable rooms, impeccably clean environment, and stunning views truly warm our hearts—these are the hallmarks of the Banyan Tree experience we strive to deliver every day. It’s especially rewarding to know that our team’s polite and attentive service stood out. Thank you for highly recommending us—we’re honored. Should your travels bring you back to Shanghai, it would be our pleasure to welcome you for another relaxing and memorable stay. Until then, may the memories of your time here continue to bring you joy. -- Christoph Kamieth General Manager

Svar från boendet: Dear Valued Guest,We are absolutely delighted to hear that you found your stay at Banyan Tree Shanghai On The Bund "amazing"! Your enthusiasm means the world to our team, who work tirelessly to create unforgettable experiences for every guest.It was our pleasure to welcome you, and we hope to see you again soon for another exceptional stay—whether to enjoy our breathtaking views, indulge in a spa treatment, or simply relax in the heart of Shanghai. -- Christoph Kamieth / General Manager

Svar från boendet: Dear Valued Guest,Thank you for sharing your delightful experience at Banyan Tree Shanghai On The Bund! I am thrilled to hear that you enjoyed the breathtaking views of the river and North Bund from your room—it’s truly one of the highlights of our urban oasis. I am especially glad you loved the spacious bathtub and our carefully curated in-room amenities. It’s our pleasure to provide these little touches to make your stay even more memorable.Your kind words inspire us to continue delivering exceptional experiences. I can’t wait to welcome you back for another relaxing retreat, perhaps to enjoy more of our stunning views and luxurious comforts. -- Christoph Kamieth General Manager

Svar från boendet: Dear Valued Guest, Thank you for returning to Banyan Tree Shanghai On The Bund after your first visit in 2018 and for sharing such thoughtful feedback. I am delighted that our spacious rooms, Bund-view, and the personalised service—where my colleagues still remember your name—continue to make each stay memorable. Regarding the “Awards” wall you noticed, could you kindly let me know which area of the hotel you saw it in? This will help us refresh the display and ensure it reflects our more recent accolades. We are accelerating our rolling refurbishment plan to keep every corner as impeccable as the service you praised. We look forward to welcoming you back soon to a sharper, brighter oasis on the Bund. -- Christoph Kamieth / General Manager

Svar från boendet: Dear Valued Guest,Thank you for sharing your detailed feedback about your recent experience at Banyan Tree Shanghai On The Bund. I am deeply sorry that your stay fell far short of the 5-star standards we strive to uphold, and I sincerely regret the inconvenience and frustration caused. I acknowledge your concerns about the men’s changing room and shower area, which are operated by a third-party provider. While Hotel do not directly manage these spaces, we have immediately escalated your feedback to our partners and are working closely with them to rectify. Your feedback is invaluable, and I regret that these issues impacted your stay. We hope to have the chance to welcome you back for a stay that truly reflects the quality and service you deserve. -- Christoph Kamieth General Manager

Svar från boendet: Dear Valued Guest,Thank you for choosing Banyan Tree Shanghai On The Bund and for sharing your positive experience with us. I am delighted to hear that you enjoyed our service and the tranquil environment of our urban oasis—these are exactly the elements we strive to perfect for every guest. Your kind words have been shared with our entire team as wonderful encouragement. We look forward to welcoming you back soon for another relaxing and memorable stay. -- Christoph Kamieth General Manager

Svar från boendet: Dear Valued Guest,Thank you for choosing Banyan Tree Shanghai On The Bund and for sharing your kind words about the good view from your room. I am delighted you enjoyed the breathtaking scenery of the Bund and Huangpu River—it’s one of the highlights we’re proud to offer our guests. I hope your time with us was memorable and that we’ll have the pleasure of welcoming you back soon for another picture-perfect experience. -- Christoph Kamieth General Manager

Svar från boendet: Dear Value Guest,I am truly delighted to receive your wonderful review. It is our great pleasure to know that you enjoyed the magnificent view, the comfortable tub, and the delicious breakfast with champagne in our hotel. I am especially proud that our team members, Jennie, Deslin, and Flora, provided you with warm and friendly service, making your stay a truly pleasant and memorable one. We always strive to offer the best experience to our guests, and your recognition is the best motivation for us. I look forward to welcoming you back in the future and continuing to provide you with outstanding service. -- Christoph Kamieth General Manager

Svar från boendet: Dear Valued Guest, Thank you for choosing Banyan Tree Shanghai On The Bund and for sharing your experience with us. I am delighted to hear that your stay was overall a great one, but we sincerely apologize for the service lapse at the swimming pool. Though the pool facility is operated by a partner, we recognize that every aspect of your experience reflects on us. We’ve escalated your feedback to our pool management team to prioritize English-speaking staff during guest hours. Your comfort is our priority, and we regret any inconvenience caused. Should you return, please don’t hesitate to contact our front desk for immediate assistance, we’d be honored to restore your confidence. -- Christoph Kamieth General Manager

Svar från boendet: Dear Valued Guest,Thank you for sharing your experience at Banyan Tree Shanghai On The Bund. I am thrilled you enjoyed our extensive breakfast buffet with its diverse Chinese and Western selections, as well as the warm, friendly service from our team. It’s also wonderful to hear you appreciated the unique luxury of your room’s private pool—a signature touch we’re proud to offer. I've noted your thoughtful suggestions about modernizing certain room elements and optimizing the air conditioning. As we continually refine our guest experience, feedback like yours is invaluable. It was a pleasure hosting you, and we’d love to welcome you back for another memorable stay. -- Christoph Kamieth General Manager

Svar från boendet: Dear Guest,Thank you so much for sharing your fantastic stay with us at Banyan Tree Shanghai on the Bund. I am thrilled to hear that you found the hotel's ambiance and amenities to be top-notch, contributing to an enjoyable experience throughout your stay. particularly delighted by your special mention of our VIP ambassador, Charlotte or Cynthia. It warms our hearts to know that her exceptional service and meticulous attention to detail left such a positive and memorable impression on you. Her commitment to going above and beyond to meet every guest's needs is a reflection of our hotel's dedication to providing personalized and attentive service that makes each guest feel valued. I am grateful for your high recommendation, and look forward to welcoming you back for another enjoyable stay in the near future. -- Christoph KamiethGeneral Manager

Svar från boendet: Dear Valued Guest,Thank you for sharing your feedback about your recent stay at Banyan Tree Shanghai On The Bund. I sincerely regret the hour-long wait you experienced after your 3:00 PM check-in—this falls short of our commitment to seamless hospitality, and I apologize for the inconvenience this caused to your plans. Rest assured that immediate action has taken to enhance. Your patience and understanding are greatly appreciated, and we hope for the opportunity to welcome you back for a smoother, more seamless experience. -- Christoph Kamieth General Manager

Svar från boendet: Dear Guest,Thank you for choosing Banyan Tree Shanghai on the Bund and for sharing your experience with us. We're delighted to hear that you found the Pool Room more spacious and to your liking, with its double vanity and the nice view it offers. We're glad that you enjoyed your stay and found comfort in our accommodations. We hope to welcome you back soon so you can experience more of what Banyan Tree has to offer. --Christoph KamiethGeneral Manager