Pullman Shanghai Jing An

我第一次入住鉑爾曼真的是太令人失望，再也不想住第二次了。 首先作為五星級酒店，停車場竟然還要收費，酒店前台對我説停車場不屬於他們，但是保安又是酒店的人。 第二，我入住時候一箇中年酒店服務人員幫我們拿了行李，但是等我辦理退房時候，朋友一個人拿了兩個大箱子先去停車場，酒店門口的門僮就看着朋友一個人費勁吧啦的拉着兩個大行李箱也不知道給開門。就冷眼旁觀的看着。 第三，酒店房間真的很小，一點也沒有30平米大，行李箱都放不下。 第四，酒店的空調太熱了，客房的人説空調是同一控制沒辦法調温度，陰面的房間還要暖風機。 第五，點外賣太大衹能自己下去拿，晚上樓下很亂，大堂很不安全。 總之這個酒店體驗感真的太差了，絲毫不像一個五星級酒店應該有的水準，房間小的可憐。

酒店總體性價比一般，名不符實，位置火車站邊上，軟硬件設施和火車站一樣陳舊，無品質感，床單破的，地毯臟的，空氣黴的，停車收費的，行政酒廊次的，紙巾品質差，注重成本不注重顧客體驗，不會再住。

I am on a 45 day trip in China. I stayed in Pullman in Dali and was pleasantly surprised by the experience there. I was upgraded to a lake view huge room with a stand alone bathtub. Everything was superb. When I was looking for a place for stay in Shanghai for a stopover rest stay, I saw Pullman was available and I had no hesitation to book it. Upon my arrival Felicia checked me in and warned me the room a smaller room. She also gave me some toiletries. I thought I am a solo traveler A small room would be fine. However I saw the room it was indeed small. I normally didn’t check the room size and relied on the pictures. I double checked my reservation Oh well the size was listed correctly. So I accepted it was my oversight. I tried to adjust the temperature and felt no effect. Hence I went to the front desk to enquire. I was told by the manager that temperature is pre set. Normally if that is case the system won’t allow u to change the temperature. The manager was nice enough to accompany me to the room to make sure everything was ok. I explained to Felicia via wechat that the room was not what expected given my experience at Dali. The bedroom is small and the bathroom is huge. So I ended using the bathroom to store my luggage and my shoes etc. Felicia was very kind to offer upgrade me to a bigger room. I declined her offer since I didn’t want to pack everything for a more night I asked her for a luggage rack for me to use this bathroom. She was very kind to offer free breakfast and a nice hot ginger tea for my disappointment. The breakfast was very delicious with plenty of choices. I went to use the gym and the pool. The attendant was not busy. The gym is obviously being used by paid outside members. I don’t mind it when a hotel is trying to make some money from idle facilities. It was safe to say that I was the only hotel guest I asked the attendant to use the steam room. He just nodded. When I went there the steam room was cold and there was no way for me to turn it on. So I went back to ask the attendant. He began to be annoyed by me. He told me he just turned it on and it would take 20 minutes to warm up. So I asked him that could I use the yoga room. I was told no yoga room. Then I asked could I have another pool towel as a yoga mat. He was further annoyed and gave it to me disapprovingly. I asked about the hot tub as stated on the tv screen in the hotel. No hot tub. So I just found a spot in the gym to do my stretching. The yoga room was turned to a boxing training room. Overall the gym and steam experience was not welcoming one. The concerige Allan recommended by Felicia is very pleasant and helpful. He downloaded an app on my phone to allow me to find a place for hairy crab. Overall the hotel is old and the attendant in gym should show more care to hotel guests. Felicia tried her very best to even my disappointment.

Well located hotel, within 5 mins walk from the train station. Super convenient with a mini mart and some eateries around the establishment. Room is a little dated but very clean.

Very good service. Near public transportation. Many kind and variety of breakfast.

I had a wonderful stay @ Pullman. It was a lifesaver for me as I was bringing my elderly parents (78 & 84) to catch the trains to Suzhou and Hangzhou. Pullman is really right next to the station. Nika had been especially attentive and went all out to ensure we had a wonderful stay in Pullman. Her recommendations to check out 小杨生煎 nearby has become my mum’s favourite. The executive suite setup was also a favourite with my parents, esp the bathtub which was a highlight for my dad.