Pullman Shanghai Jing An

我第一次入住鉑爾曼真的是太令人失望，再也不想住第二次了。 首先作為五星級酒店，停車場竟然還要收費，酒店前台對我説停車場不屬於他們，但是保安又是酒店的人。 第二，我入住時候一箇中年酒店服務人員幫我們拿了行李，但是等我辦理退房時候，朋友一個人拿了兩個大箱子先去停車場，酒店門口的門僮就看着朋友一個人費勁吧啦的拉着兩個大行李箱也不知道給開門。就冷眼旁觀的看着。 第三，酒店房間真的很小，一點也沒有30平米大，行李箱都放不下。 第四，酒店的空調太熱了，客房的人説空調是同一控制沒辦法調温度，陰面的房間還要暖風機。 第五，點外賣太大衹能自己下去拿，晚上樓下很亂，大堂很不安全。 總之這個酒店體驗感真的太差了，絲毫不像一個五星級酒店應該有的水準，房間小的可憐。

酒店總體性價比一般，名不符實，位置火車站邊上，軟硬件設施和火車站一樣陳舊，無品質感，床單破的，地毯臟的，空氣黴的，停車收費的，行政酒廊次的，紙巾品質差，注重成本不注重顧客體驗，不會再住。

I had a wonderful stay @ Pullman. It was a lifesaver for me as I was bringing my elderly parents (78 & 84) to catch the trains to Suzhou and Hangzhou. Pullman is really right next to the station. Nika had been especially attentive and went all out to ensure we had a wonderful stay in Pullman. Her recommendations to check out 小杨生煎 nearby has become my mum’s favourite. The executive suite setup was also a favourite with my parents, esp the bathtub which was a highlight for my dad.

Had a great stay at Pullman Jing’an for 5 nights. Location is great with a train station right beside the hotel and walkable distance to many restaurants. Rooms are clean and service is great as well. However, if you are staying in the hotel during autumn/winter period, the rooms are powered on centralized heater and it might feel a little stuffy. Nonetheless, it’s still a great hotel stay! 🙂

I really enjoyed my stay here. The service was wonderful. Special thanks to 听雨 for being so patient and helpful with all my questions! Also want to give a shout-out to the staff member with the hat and glasses (sorry I didn’t catch his name!) for being so welcoming. The room was always spotless and tidy whenever we returned. Thank you to the cleaning lady for her hard work. We felt really comfortable and taken care of throughout the stay. Overall, an excellent experience. I will definitely be back. Thank you to the whole team! 💗

Very busy hotel, reached at 1.45pm and there was a queue to check in. The counter was split into left and right so it was quite confusing as people tried to cut queue. Male staff saw their locals cutting queue but did not tell them to queue and proceeded to attend to them first. Female staff that attended to us said that the room was not ready (although check in was 2pm and it was after 2pm). Asked to add us on wechat so she will send a wechat message to inform when the room is ready. However, went out till 9pm and still no message from the staff. Had to go to the counter to ask directly again. Toothbrush set provided at counter if needed. Although there were 3 lifts, the lifts were slow. Room was spacious, but would prefer the pillows to have be harder. Both pillows will sink to the bed even after stacking. Toilet flush was weak, need to double flush usually. To access the gym and pool, go to the main lobby and walk to the other side. Spacious gym with pilates reformer and trapeze included. Spacious indoor pool, compulsory to use swim hat. No washing machines available, only paid guest laundry services. Hotel is about 2 min walk to the metro station line 1 exit 5 with stairs access. Also very near the railway train station, about 5-10mins via pedestrian crossing.