Grand Kempinski Hotel Shanghai

One of the solid 5 stars in Shanghai. Breakfast was tasty Service is top notch as many staff are able to speak english. Room is comfortable. Near Metro Will stay again

I checked in late at night and there was a minor delay with my luggage, I spoke to the manager on duty once and immediately he apologised, gave me reason and gave me complementary breakfast . Overall the follow up service was wonderful. Concierge staff were excellent , so fast , so helpful , so friendly. Assisted me every single time I asked , collect my luggage , get my take out , courier my package. Amazing service . Initially I wasn’t happy with the view I got , the manager immediately made special arrangements for me to ensure my baby and I were happy! Beautiful river view. The child amenities are cute and carefully packaged in a little gift bag. Good location. Hotel is clean . Smells great. Swimming pool is fun . Comfortable. I will definitely stay again! A good experience

I recently stayed here and had a good experience overall. The staff were helpful and polite, making check-in and other interactions smooth and straightforward. The room was spacious, offering plenty of space to move around comfortably, and the bathroom was larger than expected, which was a nice touch. The bed was comfortable, which made for a restful night’s sleep. The cleanliness of both the room and the hotel in general was noticeable and appreciated. While it didn’t feel overly luxurious, it was a solid, comfortable stay. I’d recommend this hotel to anyone looking for a clean and reliable place to stay.

Fantastic view! After my trip to 2 other province in guangzhou and tianjin, I had a 2 night stay in Grand Kempinski Hotel Shanghai. I should stay here longer instead. I guess I will miss this place. It's really worth it.

After 9 years back to grand kempinsky was without any expectations…I have to say amazingly satisfied! Congratulations Team well done! Thanks for your great service!! Especially you 2 ladies in red!

7,5/10 Prons: 1. Location is great. Mainly why we chose it. 2. The room is spacious with nice view. 3. Early check in and great service overall. Cons: 1. Booking system requires to pay almost one thousand dollars in advance. Even for one night (1800rmb to “book” the room, 1000 rmb deposit and 1800 to pay at the hotel). 2. The hotel itself is quite old, and some amenities are missing in the room. 3. The breakfast is super mid, especially for the price. Wouldn’t recommend it. If the location is important, probably worth it.