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Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.5
Service4.6
Renlighet4.6
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Negativa recensioner(91)
Joy Dang
Gästrum (2 sängar)
Bodde på okt. 2024
Res med vänner
4 recension
4.7/5
Otroligt
Publicerades 1 nov. 2024
Good location, closed to shopping mall with dining choices, walking distance to metro and Yue Garden. Room is small but overall clean and smell good. However there are many guests smoking so the smell was quite dense.
Översätt
Svar från boendet: 感謝您的反饋。我們會加強管理,減少吸煙對其他客人影響,提升住宿體驗。
YULIIA POSTUPAKA
Rum A(dubbelsäng)
Bodde på sep. 2024
Ensamresenärer
11 recension
5.0/5
Enastående
Publicerades 22 sep. 2024
It’s my second time at this hotel . I love it cause the location is very close to must visit places , nearby there is a shopping mall. Just this time didn’t like the smell inside the room , but in general is very nice 👍
Översätt
Svar från boendet: Dear guest, thank you very much for your patronage and feedback. We are pleased to hear your satisfaction with the location and amenities of the hotel. Looking forward to your next visit and hoping to bring you a pleasant stay experience again. Thank you for your understanding and support!
HoangDinh
Queensize-rum i business-klass
Bodde på juni 2024
Par
11 recension
4.7/5
Otroligt
Publicerades 8 juli 2024
The room is clean and comfortable, and the room I booked has a great view of the Shanghai Tower. The location is excellent, being close to many major attractions like Yuyuan (a 10-minute walk), The Bund, and Nanjing Road (2 km, easily accessible by bike or subway). The hotel staff were friendly and helpful; the cleaning lady was very enthusiastic and helped us clean the room and refill the water bottles daily. The only thing lacking in the room I booked was a refrigerator, but since Chinese people generally do not drink ice water, I think this is normal here, so it is no big deal. Overall, a 9.5/10 stay. I highly recommend this hotel!
Översätt
Svar från boendet: Dear guest, thank you for your valuable evaluation and sharing of your stay experience. We couldn't be happier that you left such positive feedback on the comfort of the room, the view, the location, and the warm service of our team. For suggestions for cooling needs, we will improve the room equipment and install refrigerators in all rooms in the short term. At the same time, regarding non-cold drink preferences, in the room service details, our team has the flexibility to provide water at different temperatures to meet various tastes. We are always committed to improving the quality of service to meet the individual expectations of every guest. Thank you again for your visit and suggestions, and look forward to your next visit. Your satisfaction is the direction of our continuous efforts. I wish you a happy journey ahead!
Digioptics
Rum A(dubbelsäng)
Bodde på dec. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 11 dec. 2024
Do not be fooled by the small front desk footprint, my guest room (queen bed with no windows) is efficiently layed out with everything you would need as a solo traveler. On the 5th floor, there is laundry room and a cozy lounge with chairs/tables for gatherings or working. With the price you pay in Shanghai, it exceeded my expectations.
Översätt
Svar från boendet: Many thanks to Mr. Zhang for his valuable advice. I'm glad to know that although our rooms are compact in layout, they are fully equipped to meet your travel needs. Satisfaction with the comfort and equipment of the rooms is particularly pertinent. Understand Mr. Zhang's recognition of laundry and lounge rooms as part of our commitment to providing a convenient traveler experience.
Alvin N.
Rum A(dubbelsäng)
Bodde på dec. 2024
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 13 dec. 2024
Hotel is clean, quite bear to city center and attractions. Service is very good - i had trouble navigating with Chinese payment systems and the front desk staff is very helpful to help me solve it (the extra mile they go through, appreciate it so much!)
Översätt
Svar från boendet: 感謝您對酒店的評價,能夠幫助到您,我們忠誠的感到榮幸,我們會對每位賓客竭盡全力提供幫助,歡迎您下次的光臨!
Jack Surgenor
Familjerum
Bodde på juni 2024
Familj
6 recension
5.0/5
Enastående
Publicerades 9 juni 2024
A great hotel! Located conveniently 8 minutes from Yu Yuan on foot giving great access to the entire city.
Cleanliness was of high quality, as was the service.
Many rooms offer amazing views of the city famous skyline. Prices are very fair for Shanghai
Would love to stay again!
Översätt
Svar från boendet: Your appreciation is greatly appreciated and we are glad that you were pleased with the location, convenience, and cleanliness and service. With regards to the view of the room, we do strive to provide a unique experience for each guest. With regard to price, we have been trying to stay competitive in the market. Looking forward to your visit again, we will do a better job in details and provide you with a more excellent experience. Feel free to contact us if you need anything. Thanks again for your support!
Gästanvändare
Rum A(dubbelsäng)
Bodde på dec. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 7 dec. 2024
I am a repeat customer to this hotel as this is my second time using it within one year in my trip to Shangahi. It is an excellent choice for the price that you pay. The service is courteous and the rooms comfortable. I highly recommend this hotel for those looking travel on a low budget.
Översätt
Svar från boendet: 謝謝親的光顧呦,我們會繼續努力,以滿血的狀態等待親的下次到來噠(*╹▽╹*)。
Eden Hodaya
Gästrum (2 sängar)
Bodde på nov. 2024
Res med vänner
6 recension
4.5/5
Utmärkt
Publicerades 8 nov. 2024
The room was so nice and clean , was few minutes walk to the yu garden and market , we liked it looked fancy
Översätt
Svar från boendet: Thank you for your choice and good evaluation!Your suggestions will be an important guide for us to continuously optimize and improve. Looking forward to the opportunity to bring you an experience that exceeds expectations again.
Steven is here
Rum A(dubbelsäng)
Bodde på okt. 2024
Affärsresenärer
14 recension
4.0/5
Mycket bra
Publicerades 8 nov. 2024
Extremely small room but for the price and you are in Shanghai at least is not a New York price.
Översätt
Svar från boendet: Thank you very much for choosing our hotel and taking the time to give your feedback. our voice is the driving force for our improvement, and we look forward to the opportunity to provide you with better service. Thank you again for your valuable opinions.
Fazni Ahsan
Rum A(dubbelsäng)
Bodde på okt. 2024
Ensamresenärer
43 recension
5.0/5
Enastående
Publicerades 13 okt. 2024
My second trip here for the month and never disappointed and very generous they gave me a late checkout too. Excellent over all
Översätt
Svar från boendet: Thank you very much for your kind words and for choosing our hotel again. we will continue to work hard to ensure that you enjoy the highest quality service whenever you visit. Looking forward to serving you again in the near future and continuing to create memorable travel memories.
Daniel
Rum A(dubbelsäng)
Bodde på aug. 2024
Par
7 recension
4.7/5
Otroligt
Publicerades 7 sep. 2024
Very good location, 20 minutes from the center. Clean room with all amenities.
Översätt
Svar från boendet: 尊敬的賓客:您好!感謝您的評價,非常感謝您入住我們店,期待再次與您的相遇!
Gästanvändare
Familjerum
Bodde på aug. 2024
Familj
5 recension
5.0/5
Enastående
Publicerades 18 aug. 2024
Excellent location, very clean and people at the reception can speak English.
Översätt
Svar från boendet: Thank you so much for your positive review! Glad you expressed your satisfaction with our location, cleanliness and service. As Front Office Manager, I will ensure that the reception team continues to provide high quality English language services to meet the needs of international travellers. We are committed to creating a comfortable, convenient stay experience. Looking forward to your visit again, please feel free to contact us if you have any more suggestions, whether it is about the details of the service or the facilities of the hotel. Thank you again for your support and recognition!
Gästanvändare
Familjerum
Bodde på nov. 2023
Familj
7 recension
2.2/5
Publicerades 19 nov. 2023
Walked into a room with urine stench and upon looking around, saw animal hair all over the floor. Seems like the hotel staff don’t ensure that people don’t bring their pets. Thankfully, we got a new room which did not have the pee smell. However, cigarette smell filled the corridors every time we walked along. Room was poorly maintained and cleanliness definitely questionable. Location was ok, quite close to the Yu Garden but still not that convenient for families with kids.
Översätt
Svar från boendet: 尊敬的賓客:您好!入住體驗未曾達到您的預期,我們深表歉意。您的寶貴意見和建議是對我們的鞭策,我們已將您的反饋與相關部門進行分享,並做跟進改善,定會認真對待您所提及的不足,我們由衷期待您的諒解並且真誠的期待您的再次入住!祝您生活愉快!
Gästanvändare
Queensize-rum i business-klass
Bodde på maj 2024
Res med vänner
1 recension
4.0/5
Mycket bra
Publicerades 18 maj 2024
I stayed from 16th to 18th May. The female reception checked us in at 12am was rude to us. Shouted at us when we didn’t understand what she said. Gave us the key without any instruction. I guess she doesn’t want foreigner to stay over here.
Översätt
Svar från boendet: Dear guests, I am sorry to hear that your stay experience did not live up to expectations. Your feedback is very important to us. First of all, we apologize for the receptionist's misconduct, which is a clear violation of our service standards. With regard to communication issues, we promise to improve our staff's language skills and patience. For room key issues, we will ensure that every employee understands the need for clear guidelines during training. Sorry for the inconvenience and look forward to your next visit. We will try our best to improve and provide better service.
Gästanvändare
Rum A(dubbelsäng)
Bodde på nov. 2023
Par
17 recension
4.0/5
Mycket bra
Publicerades 4 nov. 2023
Friendly hotel staff. Location to bund apprix. 15-20 min by foot. Nice oldtown at 5 min by foot. Room had no window as stated on the app
Översätt
Svar från boendet: 非常感謝您對我們酒店前廳部的支持和信任。我們非常欣賞您對我們服務的評價,也非常感謝您對我們酒店地理位置和周圍環境的描述。關於您提到的 room no window 的問題,我們非常抱歉給您帶來了不便。我們已經注意到這個錯誤,我們將確保所有的客房都符合 app 上的描述,再次感謝您的反饋,我們將竭盡所能為您提供最好的服務。