Building 1, Lane 3188, Xiupu Road, Pudong New Area, Shanghai, 201315, ChinaVisa hotellinformation
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4.7/5
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4301 recension
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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.6
Service4.7
Renlighet4.7
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Negativa recensioner(156)
Regina
Superior-dubbelrum
Bodde på feb. 2025
Ensamresenärer
3 recension
3.0/5
Publicerades 9 mars 2025
Novotel Shanghai Clover has not uphold its image as an international brand. The room has a very strong cigarette smell despite having a "no-smoking" sign. But what appalled me the most is that I had the "Do not disturb" sign up (the red light on the doorbell is obviously lighted up) yet housekeeping knocked on my door and ENTERED my room even when I ignored those knockings. Not too sure of her intention but I'm not sure if I will be confident to stay here again because of this. Safety and security should be given as the #1 priority but Novotel Shanghai Clover breached this trust. On a side note, they are really very convenient going to Disneyland with shuttle buses and a metro station that is about 5 minutes walking distance one statiok away. They also have scheduled shuttle buses to the airports and famous attractions like The Bund/Yu Garden. Book at your own risk I guess
Översätt
Svar från boendet: Dear Guest, the hotel always attaches great importance to the maintenance of brand image. The smell of smoke you mentioned may have been left by the previous guest who did not consciously comply with the "no smoking" policy. We are very sorry for that and thank you for your feedback. In the future, we will also strengthen the treatment of odors in the rooms to keep the air fresh. If you meet any problems during your stay, please feel free to let us know in time, and we will have the opportunity to deal with the smoke smell or change the room for you.
Milano Warris
Superior-dubbelrum
Bodde på jan. 2025
Annat
6 recension
5.0/5
Enastående
Publicerades 19 feb. 2025
Clean hotel, spacious room, very good service staff, and the hotel is very close to Disneyland, free shuttle service, very convenient next time I will definitely stay here again
Översätt
Svar från boendet: Thank you for taking the time to tell us about your experience at Novotel Shanghai Clover. We're glad to learn that you're satisfied with our spacious room, good staff and location. We sincerely thanks again for your valuable comments, we are looking forward to seeing you soon in near future.
Ainor Hakim
Family Theme Room (Various Styles)
Bodde på jan. 2025
Familj
2 recension
5.0/5
Enastående
Publicerades 15 feb. 2025
Hotel is very good and very nice location. It has free shuttle to and from Pudong Airport as well as to Disneyland.
Översätt
Svar från boendet: Thank you very much for sharing your comments regarding your recent stay at Novotel Shanghai Clover. We're glad to hear that you are satisfied with our good location and shuttle service, and we hope your next visit will be as pleasant as the previous one.
Anonym användare
Family Theme Room (Various Styles)
Bodde på dec. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 14 jan. 2025
It was a clean, silent, comfortable room. Restaurant fodd was nice, free coffee machine and fee playground for kids. About 500meters or few minutes walk from metro station, which is line to Disneyland, but the hotel itself serves a free bus to Disneyland. We took the bus to Disneyland, but I thought the metro station Disneyland is nearer than then the bus stop from the main entrance to Disneyland. So you should check distances to avoid walking back to bus stop when you or your kids are tired playing all day.
They also offer bus to 2 airports and the shanghai tourism center,
Översätt
Svar från boendet: Dear Guest, we're pleased that you have a wonderful experience and thank you sharing the positive comment with us. The hotel provides shuttle service, delicious food, and daily coffee drinks, which is good value for money. Look forward having the opportunity to welcome you back soon.
Hui T.
Deluxe-rum (2 sängar)
Bodde på dec. 2024
Par
3 recension
5.0/5
Enastående
Publicerades 5 jan. 2025
Great location for those who like to stay close to Disney Shanghai, walkable distance to subway. Hotel provides pick up and drop off at Disney, Pudong Airport, Hongqiao train station, and The Bund. Very convenient. Also, have a foot bucket and foot tea bag, perfect for the tired day after Disney
Översätt
Svar från boendet: Dear Guest, thank you for choosing Novotel Shanghai Clover. We are truly happy hear that you're satisfied with our good location, pick up and drop off shuttle service for Disney, Pudong Airport, Hongqiao train station, and The Bund, especially the foot bucket and foot tea bag, made you a relax after tired day walking at Disney. We very much look forward having the opportunity to welcome you back soon.
Silvinni
Deluxe-dubbelrum
Bodde på nov. 2024
Familj
6 recension
3.5/5
Publicerades 2 jan. 2025
The hotel location is near to Shanghai Disneyland and the hotel provided shuttle bus to Disneyland, The Bund & airport as well.
I think the hotel need to add earlier shuttle to airport because the earlier timing now is 7am.
The hotel is kids friendly with some activities provided for free.
Översätt
Svar från boendet: Dear Guest, thank you for your positive comment to hotel good location and free activities provided to kids. Your feedback we have record, looking forward to your next visit.
Ray DJ
Superior Room (2 Beds)
Bodde på nov. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 30 dec. 2024
Check in was efficient. Room was spacious and very clean. We particularly liked the efficient shuttle service to and from disneyland. We didn’t have to wait long for a bus.
Översätt
Svar från boendet: Dear Guest, thank you for choosing Novotel Shanghai Clover for your recent visit to Shanghai. We are truly happy that you are satisfied with our efficient check-in, spacious and clean room, and convenient shuttle service. We very much look forward having the opportunity to welcome you back soon.
Jesslyn
Family Studio Theme Suite (Various Styles)
Bodde på nov. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 20 dec. 2024
A very satisfied customer! There is a wechat group concierge that responds to your requests and demand on all queries with very prompt response. Free shuttle to Disneyland / Disneytown, airport and Shanghai city daily. The staff are all helpful and good service. Room is spacious and comfortable.
Översätt
Anonym användare
Family Studio Theme Suite (Various Styles)
Bodde på nov. 2024
Familj
9 recension
3.5/5
Publicerades 19 dec. 2024
Came for 2 nights stay, in Dec for Disneyland. The room doesn’t have air conditioning but only have warmer. The room is quite warm during the day time. The hotel surrounding has nothing much, need to order food via delivery.
Översätt
Gästanvändare
Super King Size-säng
Bodde på nov. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 22 dec. 2024
We are super happy to have booked this hotel! It has free shuttle service to and from the airport, Disneyland Resort and the city centre. It's super convenient. The room is big and clean. The housekeeping is really helpful and friendly. Every day, we went back to our room, and they helped us tidy the room. They have a children playground in the hotel. It's a family-friendly hotel. We really enjoyed our stay there.
Översätt
Svar från boendet: Dear Guest, thank you for choosing Novotel Shanghai Clover. We are glad to understand you appreciated our shuttle service offered and the service our friendly housekeeping provided. As a family-friendly hotel, it is quite suitable for family staying. Thank youf for your recommendation and good comment again, and looking forward to have the opportunity to welcome you back soon.
Sylvia
Superior Room (2 Beds)
Bodde på nov. 2024
Familj
9 recension
5.0/5
Enastående
Publicerades 3 jan. 2025
I had a good experience at Holiday Inn Shanghai! The staff were incredibly friendly and accommodating, ensuring a seamless check-in and stay. My room was modern, and equipped with all the amenities I needed for comfort. The location was convenient, with easy access to nearby attractions and transportation.
Översätt
Svar från boendet: Dear Guest, thank you for taking your valuable time to share your positive comment with us. It is truly rewarding to hear that you have enjoyed your most recent stay at Novotel Shanghai Clover. Looking forward to seeing you soon.
Jacob X
Premier-tvåbäddsrum
Bodde på nov. 2024
Familj
2 recension
3.5/5
Publicerades 14 dec. 2024
The bed sheets are not clean. The housekeeping is not thorough. Our used cups and glasses are not washed up. However the (1) shuttle bus from Train station to Hotel , (2) shuttle bus from hotel to Disneyland and back to hotel , (3) shuttle bus from hotel to the Bund , (4) shuttle bus from hotel to the airport has made this hotel stay very hassle-free. We do not need to worry for our commuting to attractions. The family mart next to the hotel also supply us with useful bread/noodles . The hotel is also 10 mins walk from from the metro station.
Översätt
Svar från boendet: Dear Guest, thank you for your recognition of the hotel's convenient location, surrounding facilities and shuttle services to Disney and Hongqiao Railway Stations. The hotel always attaches great importance to hygiene. We have recorded your feedback and informed the relevant departments. We will strengthen room inspection in the future to avoid same problems from happening again. Once again, we thank you for your valuable comments and hope to regain your confidence during your next stay.
kel_26
Family Studio Theme Suite (Various Styles)
Bodde på nov. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 15 dec. 2024
Awesome check in service. Staff help me book disney tickets too. Nice to have cup warm ginger tea on cold day Nice gesture from novotel
Översätt
Gästanvändare
Family Theme Room (Various Styles)
Bodde på nov. 2024
Familj
8 recension
5.0/5
Enastående
Publicerades 21 dec. 2024
Booked 2 rooms. Nice. Breakfast was ok. Shuttle bus provided but be early. They don’t wait.
Översätt
Milkytea Lee
Superior-dubbelrum
Bodde på nov. 2024
Familj
5 recension
4.2/5
Mycket bra
Publicerades 9 feb. 2025
Everything about the hotel is good except the attitude from the frontdesk was somehow very lacking, very different from the service of China that I've experienced. They smile and did the checking-in and that's it. The friendliness, the going extra miles was absenced.
Or maybe the other hotels that we stayed with exceeded the norm hence this one gave us a flat feeling. But location wise, it's a short walk to malls, room size and cleanliness is good.
Översätt
Svar från boendet: Thank you taking your time to writing good reviews on hotel's location, room size and hygiene. Your construction suggestion we have received, we will also strengthen the service concept of the front desk staff to exceed guest's expectations. Looking forward for your next visit soon.