Crystal Orange Hotel Shanghai Yu Garden On the Bund

Efter att ha bott på så många hotell är det första gången som priset är så dåligt Låt mig berätta i detalj: 1. Superior dubbelrummet sägs vara cirka 20 kvadratmeter, men rummet rymmer bara en säng. 2. Luftuttaget är vänt mot sänghuvudet Vinden blåste ner och gav mig en sprickande huvudvärk hela natten. 3. Mörkläggningsgardinerna är så dåliga att jag väcktes av ljuset på morgonen. 4. Frukosten stängdes före sluttiden. Riktigt förbannad 😡

Jag bokade ett deluxe-rum. I själva verket var rummet jag fick samma som bilden av superior-rummet. Kundtjänsten ljög till och med och berättade för mig att det var ett deluxe-rum. Förutom det bekväma läget, rummens faciliteter är sanitära och parkering är avgiftsbelagd. Sammantaget var upplevelsen genomsnittlig. Jag kommer inte stanna här nästa gång. Kommer att stanna igen

All good 👌 Breakfast was both Chinese style and European; little gym with treadmill, row machines, a little selections of weights - small but enough for two people. Staff at the desk was amazingly helpful and kind and accommodated us to the best of their abilities. Good value for the price.

This could be one of the best designer-like hotel I’ve stayed in Shanghai, despite the main lobby being closed for refurbishing, the staff were really friendly and informative. The room was clean and not to mention the smart panel! It’s really convenient without having to look for the remote control and touching the switch, all you had to do was to get the ai assistant to do it for you! And also, its location is very strategic with metro nearby and all the classics Shanghai cuisine. I’m looking forward for my next stay when the lobby is completed.

Enjoyed our stay in the hotel for a family of 3. The reception staffs are very friendly and helpful. The room is big to put 3 luggage. Located just beside Yuyuan and walking distance to the Bund.

I would not recommend this hotel. For the same price, there are better options available near Nanjing East Road. The hotel is currently undergoing renovations, including the reception area and rooms on the second and third floors. Unfortunately, we were only informed about this upon check-in, which was too late to cancel our reservation—despite Trip.com allowing cancellations up to the day before. Had the hotel notified us earlier, we could have made alternative arrangements. The renovation work starts as early as 6 a.m., and the noise from hammering and drilling can be heard even on the fifth floor. The hotel’s only response was to provide earplugs, which is hardly a solution. Additionally, only one elevator is operational for the entire building. Temporary partitions have been set up around it, creating a narrow, poorly ventilated passageway. As a result, strong odors—particularly from food stalls below—fill the lobby area, making it quite unpleasant. I contacted Trip.com to request a partial refund due to the noise and overall unpleasant experience. The agent was understanding, but informed me that the hotel refused to offer any compensation, citing the non-refundable nature of the booking. This response felt unfair, as the reservation was only non-refundable until check-in. Had the hotel made any effort to notify guests in advance about the renovations, I would have been eligible for a full refund. Additionally, the soundproofing in the rooms is very poor. We could clearly hear children running along the hallways, doors being slammed late at night, and even conversations from rooms across the corridor—all of which made it hard to rest. Lastly, the hotel lacks a proper entrance or sloped access to the pick-up point. Guests have to wait by the roadside and carry their luggage down a small flight of stairs, which is inconvenient, especially for those with heavy bags or mobility concerns. The only advantage of this hotel is its close proximity to Yu Yuan (豫园), which is located just behind it. Aside from that, you can easily find much better hotels at the same price point.