Atour X Hotel, Shanghai International Tourism Resort Safari Park

I should open this review by acknowledging that I was a business traveller staying at a tourist holiday hotel, but regardless, what I experienced was not good and should not be ignored. The hotel location is quite remote, but it was near a company I was visiting, so I decided to try it since it has reviews classifying it as Amazing, which I now find unbelievable. I did not arrive at the hotel until nearly midnight, but immediately noticed the outside of the hotel was strewn with rubbish in front of the entrance doors - Not a good first sign. The lobby was large, bare and lacking in any atmosphere, although the staff at the front desk were efficient and polite. I had been upgraded to a suite, which I guess was because I had requested they ensure the advertised non-smoking room had not actually been used for smokers, as happens very often in China. The suite decor was bland and again lacking in any atmosphere, but due to my late arrival, I decided that it did not matter, as all I needed was a bed for the night. The room was old, worn, with an outdated black bathroom suite, which may have been fashionable at some point, but not any more! When I woke the next morning and opened the room curtains, the outside view was not good, in fact it was horrible (see the attached pictures) - The hotel looks to be in the middle of an industrial zone and I just had a view of the rubbish area! I went to breakfast, that was advertised as including 'American' buffet options - If American meant croissant and coffee, the have succeded, as this was the only non-Chinese food option I could find. The breakfast room was chaos, with no member of staff on duty to manage the guests, so it was more like a fighting war zone. There were not enough tables or chairs, and the food options quickly ran out, and due to the other disorganisation, I could not wait to leave. When I did leave the breakfast room, I noticed there was a staff meeting being held outside - Who does this kind of meeting during breaksfast when the staff were needed?? At checkout, as I waited in the lobby for my taxi to collect me, my leaving experience will be remembered by a male staff member shouting at the reception team - I very nearly got up and went and spoke to the man shouting, as this was totally inappropriate, especially in front of guests. His behaviour was disgusting and should not be accepted. I would never stay at this hotel again, and the owners should urgently and seriously make changes to improve!

Room is very clean and cozy. It’s easy to train station and staffs are so friendly and helpful. Definitely will stay again here. Thank you Atour

The hotel is about 30 mins to Disney and factory outlet by taxi . Within walking distance there are a few good restaurants like Hong Kong cafe and Japanese restaurant serve nice food.

Great service, shuttle to Disney but far away from DT Shanghai

Very welcoming

酒店環境很不錯！隔音，安靜，房間大，小朋友喜歡，酒店應該是根據預約訊息給佈置的是女寶喜歡的公主房，屋內設施齊全，帶小朋友友好極了，早餐豐富，還有宵夜提供，機場接送和景區班車也很方便，下次還會再選擇這個酒店！