Atour X Hotel, Shanghai International Tourism Resort Safari Park recensioner

So good hotel

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I should open this review by acknowledging that I was a business traveller staying at a tourist holiday hotel, but regardless, what I experienced was not good and should not be ignored. The hotel location is quite remote, but it was near a company I was visiting, so I decided to try it since it has reviews classifying it as Amazing, which I now find unbelievable. I did not arrive at the hotel until nearly midnight, but immediately noticed the outside of the hotel was strewn with rubbish in front of the entrance doors - Not a good first sign. The lobby was large, bare and lacking in any atmosphere, although the staff at the front desk were efficient and polite. I had been upgraded to a suite, which I guess was because I had requested they ensure the advertised non-smoking room had not actually been used for smokers, as happens very often in China. The suite decor was bland and again lacking in any atmosphere, but due to my late arrival, I decided that it did not matter, as all I needed was a bed for the night. The room was old, worn, with an outdated black bathroom suite, which may have been fashionable at some point, but not any more! When I woke the next morning and opened the room curtains, the outside view was not good, in fact it was horrible (see the attached pictures) - The hotel looks to be in the middle of an industrial zone and I just had a view of the rubbish area! I went to breakfast, that was advertised as including 'American' buffet options - If American meant croissant and coffee, the have succeded, as this was the only non-Chinese food option I could find. The breakfast room was chaos, with no member of staff on duty to manage the guests, so it was more like a fighting war zone. There were not enough tables or chairs, and the food options quickly ran out, and due to the other disorganisation, I could not wait to leave. When I did leave the breakfast room, I noticed there was a staff meeting being held outside - Who does this kind of meeting during breaksfast when the staff were needed?? At checkout, as I waited in the lobby for my taxi to collect me, my leaving experience will be remembered by a male staff member shouting at the reception team - I very nearly got up and went and spoke to the man shouting, as this was totally inappropriate, especially in front of guests. His behaviour was disgusting and should not be accepted. I would never stay at this hotel again, and the owners should urgently and seriously make changes to improve!

Room is very clean and cozy. It’s easy to train station and staffs are so friendly and helpful. Definitely will stay again here. Thank you Atour

Great hospitality. Room is clean and big with the free shuttle to Disneyland! It’s very lovely and make sure we board the bus, direction is clear. Thanks!

The hotel is about 30 mins to Disney and factory outlet by taxi . Within walking distance there are a few good restaurants like Hong Kong cafe and Japanese restaurant serve nice food.

Great service, shuttle to Disney but far away from DT Shanghai

nice hotel

Very welcoming

設施：有浴缸，泡泡澡解壓舒適，浴缸不小的，拍照可能顯得小 衞生：好好好，酒店打掃阿姨很友好，不知道該不該清理的還會詢問，還打招呼嘞 環境：好，我不挑剔 服務：好，前台盡己所能，阿姨收拾乾淨，機場接送和迪士尼接送負責省心省錢，酒店前台還給升級了行政房，滿意。早餐好吃啊，餛飩太香啦

迪士尼刷完項目入住該酒店，因為到了後因為帶了孩子直接給升級了家庭房，住的很舒服，早飯非常不錯，品種很多。 深夜一碗麪:這個是酒店特色，玩回來以後吃點夜宵特別舒服。 迪士尼/野生動物園/海昌海洋公園班車接送服務:班車也很貼心，基本根據你的遊玩需求來設定時間。

迪士尼/野生動物園/海昌海洋公園班車接送服務:有多個時間點接送 很方便 不需要自己開車去 深夜一碗麪:好吃！還有粥和餃子包子什麼的 設施很全，環境很好，乾淨衞生，大床房還有浴缸可以泡澡，會準備一次性浴缸套，服務也很好，手受傷了找前台要創可貼也有，洗衣房也會幫忙洗乾淨疊好放在洗衣袋裡，很貼心

孩子住這個小黃鴨主題房間特別開心，專屬水杯拖鞋浴袍，還有帳篷玩偶積木，玩的不想睡覺，房間整體也很乾凈。大人最喜歡的就是早餐，晚上玩累了回來還有宵夜。還可以去健身房鍛鍊，工作人員也非常nice，性價比非常高了。

酒店總體都很滿意，有早餐很豐富，還有深夜粥道有麪條很暖心，房間裏床品乾淨衞生，衞生很乾凈很放心，房間隔音很好很安靜，硬件設施很完善很齊全，房間客用品很齊全，牙刷梳子都有，房間氣味很好聞很清新，一樓還有洗衣房超級方便，退房開發票也很快，電子發票很便捷，入住前會打預到關懷很貼心，辦理入住會倒一杯茶，入住辦理也很快捷，服務非常好，酒店整體環境很好，