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Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.5
Service9.5
Renlighet9.6
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Shinaz
Boutique Double Room
Bodde på apr. 2025
Affärsresenär
1 recension
7.5/10
Publicerades 4 juni 2025
Thank you for a pleasant stay. The hotel was clean and well-maintained, and the location was decent for exploring the city. However, the language barrier was a challenge, as communication with staff was sometimes difficult. Overall, a good experience, but improving English support would make a big difference.
Översätt
Svar från boendet: Dear guest, thank you for choosing Shundi Sanhe Garden as your accommodation during this trip and sharing your stay experience with us. In terms of English, we have incorporated it into our staff training plan to strive for a smoother communication experience for international guests. At the same time, we will also strive to perfect other service details. hope to bring you a brand new stay experience next time, and sincerely look forward to your continued support for the hotel. The hotel team is looking forward to your next stay
Gästanvändare
Deluxe-rum (2 sängar)
Bodde på apr. 2025
Reser med vänner
8.5/10
Mycket bra
Publicerades 2 juni 2025
Very clean and staff were very friendly. Hotel staff need to learn English for better customer service
Översätt
Svar från boendet: Dear guest, hello! Thank you very much for your review! We appreciate your recognition of the hotel's cleanliness and the service attitude, regarding the English communication, we have included it in the staff training plan, striving to provide international guests with a smoother communication experience. Your suggestions are an important driving force for our progress, hoping to bring you a brand new stay experience next time, sincerely looking forward to your continued support for the hotel, the hotel team is looking forward to your next stay!
Gästanvändare
Boutique Double Room
Bodde på apr. 2025
Affärsresenär
1 recension
9.0/10
Utmärkt
Publicerades 1 juni 2025
On May 21, 2025, during the reservation process, I was billed for a total duration of six nights' stay. In addition to this, my credit card was charged for the transaction, and the corresponding amount has already been debited from my account by my bank. Upon arriving at the hotel for check-in, we were unexpectedly asked to make the payment once again. Despite our attempts to explain the situation and even presenting the receipt as proof of the initial payment, the hotel staff failed to comprehend what we were trying to communicate due to the language barrier. The hotel notified us that Trip.com will process a refund for the amount they initially charged us. Today, we completed the checkout process; however, the payment has still not been credited to my account. Due to this enforced hold on my funds, I have not only lost all the money I had set aside for shopping but have also been unable to proceed with another planned activity. This situation or statement appears illogical and lacks any clear or reasonable explanation. Someone needs to be held accountable for this situation. I have traveled extensively across the globe, and during my journeys, I have consistently relied on platforms like ***********, Agoda, or ******* for my reservations. However, I have never encountered an issue like this with any of those services.
Översätt
Svar från boendet: Dear guest, hello! We fully understand the inconvenience you encountered during your check-in. Upon system verification, it is confirmed that the room payment for order does indeed need to be completed through the front desk, while the payment made online before was a reservation deposit (typically used to confirm the validity of the order). We you log in to your account to view the order details page, where it will be clearly marked as "deposit".We have immediately reported your situation to the customer service of Trip.com, and you can provide your order number at any time later for further assistance. We will do our best to assist you in handling this. Once again, we for any inconvenience caused and wish you a smooth journey for the rest of your trip! The hotel always values the experience of every guest and sincerely hopes you can give us another opportunity serve you. At the same time, we will also strive to improve other service details, hoping to bring you a brand new stay experience for your next stay. We sincerely hope you continue to support the hotel, and the hotel team is looking forward to your next stay!
Nikolategz
Deluxe-dubbelrum
Bodde på aug. 2024
Affärsresenär
7 recension
10/10
Enastående
Publicerades 4 okt. 2024
Perfect for business and short stay. Nice staff. Cool walk path way to the subway station. I'll comn
Översätt
Svar från boendet: Dear customer! Our goal is to provide guests with a comfortable living environment and the best service. Thank you very much for your valuable feedback. Your opinions and suggestions will help us continuously improve and maintain a high level of facilities, making our facility services increasingly perfect. We welcome you to visit us again.
Gästanvändare
Boutique Double Room
Bodde på nov. 2024
Par
19 recension
10/10
Enastående
Publicerades 16 dec. 2024
Good hotel with friendly staff and good facilities
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您將舜地三和園作為此次出行的下榻之所,並與我們一同分享您的入住體驗。看到您對我們的認可,我們全體員工都感到無比的欣慰和自豪,這是對我們莫大的鼓勵呢。我們會繼續努力,保持這樣的水準,不斷提升我們的服務品質,希望每次都能給您帶來更加美好的體驗。期待您的再次光臨!
Veronique
Boutique Double Room
Bodde på apr. 2023
Affärsresenär
15 recension
7.5/10
Publicerades 29 maj 2023
The place is a quite comfortable, good service and clean The breakfast also good with helpful staff.
Översätt
Svar från boendet: 尊敬的賓客,感謝您將舜地三和園作為此次出行的下榻之所,並與我們一同分享您的入住體驗。很榮幸瞭解到您對此次入住感到滿意,非常感謝您的認可。為賓客帶來更完美的出行體驗,在旅途中始終保持最佳狀態,是三和園酒店一直以來的追求。再次感謝您的支持和肯定,誠摯期待您和家人、朋友的再次到來。期待您的再次光臨
Gästanvändare
Boutique Double Room
Bodde på juli 2023
Par
9 recension
9.5/10
Otroligt
Publicerades 26 aug. 2023
We stayed 6 nights at this hotel before departing to Suzhou for a 4 days trip. We checked in the same hotel again for another night stay before flying off. We received a room upgrade for the last night stay. Thank you 小杨 and team.
Översätt
Svar från boendet: 尊敬的賓客,感謝您將舜地三和園作為此次出行的下榻之所,並與我們一同分享您的入住體驗。很榮幸瞭解到您對此次入住感到滿意,非常感謝您的認可。為賓客帶來更完美的出行體驗,在旅途中始終保持最佳狀態,是三和園酒店一直以來的追求。再次感謝您的支持和肯定,誠摯期待您和家人、朋友的再次到來。期待您的再次光臨