Shanghai Pudong New International Expo Center Shundi SHY Hotel

Very clean and staff were very friendly. Hotel staff need to learn English for better customer service

On May 21, 2025, during the reservation process, I was billed for a total duration of six nights' stay. In addition to this, my credit card was charged for the transaction, and the corresponding amount has already been debited from my account by my bank. Upon arriving at the hotel for check-in, we were unexpectedly asked to make the payment once again. Despite our attempts to explain the situation and even presenting the receipt as proof of the initial payment, the hotel staff failed to comprehend what we were trying to communicate due to the language barrier. The hotel notified us that Trip.com will process a refund for the amount they initially charged us. Today, we completed the checkout process; however, the payment has still not been credited to my account. Due to this enforced hold on my funds, I have not only lost all the money I had set aside for shopping but have also been unable to proceed with another planned activity. This situation or statement appears illogical and lacks any clear or reasonable explanation. Someone needs to be held accountable for this situation. I have traveled extensively across the globe, and during my journeys, I have consistently relied on platforms like ***********, Agoda, or ******* for my reservations. However, I have never encountered an issue like this with any of those services.

Good hotel with friendly staff and good facilities

The place is a quite comfortable, good service and clean The breakfast also good with helpful staff.

前台服務非常好有禮貌和善。早餐品項不多但很合口味，中式餐點小米粥小菜、炒青菜、炒飯炒麪不重樣，兩天早餐家人都吃飽飽的。房間家庭房很寬敞，窗外樹蔭風聲鳥聲很愜意，惟獨房間燈光不夠明亮，小孩閲讀燈光暗。酒店樓下有全家很方便，出門過橋300米就是北蔡地鐵站13號線和18號線出行很方便。酒店前停車位充裕可免費停車，離開前找前台索取停車券。

去年來住過幾次，今年過來首選就是這裏，主要是比鄰地鐵站，出行到市區半個小時，特別方便，周邊配套齊全，房間設施完善，馬桶是全自動的很nice～，前台小蓉幫忙安排了滿意的房間，住的很舒適👍