Atour Hotel Shanghai Jing'an Natural History Museum recensioner
Atour Hotel Shanghai Jing'an Natural History Museum
Building 8 and 9, 1419 south Suzhou Road, Jing'an District, Shanghai, ChinaVisa hotellinformation
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1 natt
Gästrecensioner
4.8/5
Excellent
3442 recension
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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.7
Service4.8
Renlighet4.8
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Alla recensioner(3442)
Positiva recensioner(3387)
Recensioner med foton/video(351)
Utsökt frukost(532)
Vänlig personal i receptionen(331)
Rofyllt och bekvämt(226)
Fin utsikt(91)
Välfungerande luftkonditionering(90)
Nära tunnelbana(82)
Utmärkt för barn(62)
Negativa recensioner(54)
Salim Alhabsi
Rum Cosy(queen size-säng)
Bodde på nov. 2024
Res med vänner
5 recension
5.0/5
Enastående
Publicerades 7 dec. 2024
Excwllent service and the rooms are very clean. Ms. Cao Rong was very supportive and she have really nice smile.
Översätt
Svar från boendet: Thanks for the compliment! The team works day and night to help you find a warm place on the road. Food and beverage, bed soft, warm service, wish to accompany you, also look forward to welcoming you again!
ShimmyHK
Superior rum med dubbelsäng
Bodde på okt. 2024
Affärsresenärer
35 recension
2.0/5
Publicerades 18 nov. 2024
There is no fridge in the room! Water boiler was too dirty, Ther is no city view, you only see the opposite building. Air conditioning is not giving hot, only cold.
Översätt
Svar från boendet: Thank you for choosing our hotel and sharing your experience feedback. We sincerely apologize to learn about the problems you encountered during your stay, including the absence of a fridge in the room, the insufficient cleanliness of the water boiler, the limited view, and the problem with the air conditioning only blowing cold instead of hot.We attach great importance to your opinion and have already reflected these issues to our service team. We promise to take the necessary measures to solve these problems and improve our service quality to ensure that every guest can enjoy a comfortable and satisfactory accommodation experience.We are well aware that the satisfaction of each guest is of paramount importance to us. We will take this as a lesson, strive for improvement, and look forward to serving you again and allowing you to experience our better service level.Thank you again for your feedback. If you have any further questions or suggestions, feel free to contact us at any time.
Chai Ling Chee
Svit
Bodde på sep. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 3 nov. 2024
The hotel location is good which near to railway station with walking distance. The surrounding is quiet and environment is clean. Stuff are friendly. The hotel come with self laundry service but you may just leave your clothes there and the helper will help you to do the laundry. Hotel breakfast buffet come with variety of choices. Overall my family are satisfy with the stay and definitely come again when we visit Shang Hai.
Översätt
Svar från boendet: Xie Rongguan's gentle expression has earned you Definitely, I'm really happy. You go Wherever there is Yacai, there is a home Confused by warmth, "when I first met you,Like an old friend returning. Attentive service to every individualWei Gu Rong
Stratos.T
Japansk-Stil Rum (Dubbel säng)
Bodde på nov. 2024
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 8 dec. 2024
Clean rooms, in one of the best locations of the city. Friendly and helpful staff, always willing to assist in any way. Food options are nice. One of my favourite hotels to stay in Shanghai!
Översätt
Svar från boendet: Dear Valued Guest,We are thrilled to hear that you had such a wonderful experience at our hotel! Your kind words about the cleanliness of our rooms and the prime location of our property are truly heartwarming. We are delighted that you found our staff friendly and helpful, as their dedication to ensuring your stay is as comfortable as possible is at the core of our service philosophy.The fact that you appreciate the variety of food options available is a testament to our commitment to offering a delightful dining experience. We are so glad to know that our hotel has become one of your favorites in Shanghai.Please know that your satisfaction is our highest priority, and we are constantly striving to exceed your expectations. We hope to have the pleasure of welcoming you back soon, and we look forward to the opportunity to make your next visit even more memorable.Thank you once again for choosing our hotel. We value your trust and are grateful for your support.
Gästanvändare
Superior rum med dubbelsäng
Bodde på okt. 2024
Affärsresenärer
4 recension
5.0/5
Enastående
Publicerades 22 nov. 2024
Happy to sleep for one night in this Hotel, nice location close to art area, Shopping mall and Suzhou creek. The rooms was very clean. All the team is very nice. I want to say Thanks to Yomi, she help me to find a nice wonton restaurant and help in the Check inn process with a lot of efficiency and in English.
See you soon!
Översätt
Svar från boendet: Hello there! I'm Duoer, and I'm absolutely thrilled to see such a wonderful review about our hotel!Thank you for highlighting our hotel's excellent location, which is close to the art district, shopping centers, and the Suzhou River. It's indeed a major highlight of our hotel! We feel incredibly honored and satisfied that you could conveniently explore the surrounding scenery and cuisine during your stay.You mentioned that the room was very clean, which is something we strive for every day! We are committed to providing guests with a clean, tidy, and comfortable accommodation environment, allowing you to find a sense of home during your tiring travels.I must also specially thank our team, especially Yomi, who not only helped you find a great wonton restaurant but also efficiently and professionally assisted you with the check-in process in English. Yomi is truly outstanding among our team, and her enthusiasm and professionalism always make guests feel at home.Your satisfaction is our greatest encouragement and recognition. We will continue to maintain this enthusiasm and dedication, providing you with even better service and experiences.We look forward to seeing you again. Duoer and the entire team will be here waiting for you, ready to create even more wonderful memories together!Wish you a happy life and safe travels wherever you go!
Gästanvändare
Svit
Bodde på okt. 2024
Affärsresenärer
2 recension
5.0/5
Enastående
Publicerades 12 dec. 2024
The rooms were clean and comfortable. The staff was extremely friendly and helpful. The breakfast was delicious. Highly recommended!
yumi is nice lady
设施:好
卫生:好
环境:好
服务:好
Översätt
Svar från boendet: 親愛的賓客, 非常感謝您對我們酒店的青睞與讚賞, 願您每次旅程都充滿温馨與美好親愛的賓客, 非常感謝您對我們酒店的青睞與讚賞, 願您每次旅程都充滿温馨與美好
Jie
Super Kingsize-säng
Bodde på juni 2024
Ensamresenärer
13 recension
5.0/5
Enastående
Publicerades 29 juli 2024
Very good service and convenient location. Reception is very helpful and friendly. Definitely will recommend and stay here again
Översätt
Svar från boendet: 謝客官對朵兒的讚揚,得到您的肯定,真的是開心呢,您走到哪衹要有亞朵就有家,就能感受到温暖,“與君初相識,猶如故人歸”。用心服務每一位顧客
Gästanvändare
Svit
Bodde på maj 2024
Familj
4 recension
3.7/5
Publicerades 20 juni 2024
The staff there are all very helpful. They offered help whenever we need it especially this is our first time in Shanghai with no local numbers. They helped us so much that we can order food and make payment. They are so kind. The room is big enough for my family.
Översätt
Svar från boendet: Thank you, honored guest, for your praise to Duoer. I'm really happy to receive your affirmation. Wherever you go, as long as there's Atour, there's a home, and warmth can be felt. "When we first met, it felt like we had known each other for years." We serve every customer with heart.
Anonym användare
Svit
Bodde på nov. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 11 dec. 2024
Had a good stay with my family.
Översätt
Svar från boendet: Thank you for your compliments! Our team works day and night to help you find a warm spot on your trip. I look forward to welcoming you again!
Adhikari
Mysigt Standardrum
Bodde på nov. 2024
Res med vänner
1 recension
3.7/5
Publicerades 3 dec. 2024
Overall it was nice.
Översätt
Svar från boendet: 承蒙好評,如沐春風。竭力優服,盼君復至,暢敍幽情。
Gästanvändare
Mysigt Standardrum
Bodde på sep. 2024
Res med vänner
15 recension
5.0/5
Enastående
Publicerades 1 nov. 2024
very good
Översätt
Svar från boendet: 親愛的旅客,您好呀~ 我是朵兒,看到您用“very good”來評價我們酒店,心裏真是美滋滋的!😄您的滿意就是對我們最大的鼓勵和肯定!感謝您選擇我們酒店,讓您在旅途中擁有一個愉快的住宿體驗,是我們最大的心願。如果您在未來還有任何需求或建議,隨時都可以告訴我們哦!我們會繼續努力,為您提供更加優質的服務和舒適的住宿環境。再次感謝您的點評和支持!期待與您再次相遇,祝您旅途愉快,生活幸福!💖💕