Hyatt Regency Shanghai Songjiang

Hyatt Regency Shanghai Songjiang recensioner

Hyatt Regency Shanghai Songjiang

Block 3, 599 Guangfulin Road, Songjiang District, Shanghai, Songjiang District, Shanghai, ChinaVisa hotellinformation
Hyatt Regency Shanghai Songjiang
Hyatt Regency Shanghai SongjiangHyatt Regency Shanghai SongjiangHyatt Regency Shanghai Songjiang
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Gästrecensioner

4.6/5
Enastående
2773 recension
Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.6
Service4.5
Renlighet4.7
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Alla recensioner(2773)
Positiva recensioner(2679)
Recensioner med foton/video(676)
Utsökt frukost(282)
Vänlig personal i receptionen(244)
Nära shoppingområde(211)
Utsikt över avskild sjö(199)
Praktiskt för shopping(180)
Utmärkt pool(130)
Utsökt buffé(52)
Negativa recensioner(94)
Gästanvändare
Standardrum i queensize
Bodde på dec. 2024
Par
10 recension
5.0/5
Enastående
Publicerades 19 feb. 2025
It’s a very nice location with beautiful walkway behind and Wanda Plaza in front. Had a great time. Staff was very helpful.
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your wonderful experience at Hyatt Regency Shanghai Songjing! We are thrilled to hear that you enjoyed our beautiful location, with the scenic walkway and the convenience of Wanda Plaza right in front. Our team is dedicated to providing exceptional service, and it's fantastic to know that our staff was able to assist you during your stay. We believe that attentive service is key to creating memorable experiences, and your kind words will surely motivate them further.We hope to welcome you back soon for another great stay!Warm regards, Hyatt Regency Shanghai Songjing
Sylvester
Standardrum i queensize
Bodde på jan. 2024
Ensamresenärer
13 recension
4.7/5
Otroligt
Publicerades 18 maj 2024
Hotel is located next to Wanda plaza which offers a variety of restaurants. Staff very friendly and rooms very clean and in perfect condition.
Översätt
Thu Hong
Rum Deluxe med 1 king size-säng
Bodde på apr. 2024
Affärsresenärer
2 recension
5.0/5
Enastående
Publicerades 13 maj 2024
They make us an upgrade in a fantastic suite room. Amazing view.
Översätt
Bessie Soriano
Standardtvåbäddsrum
Bodde på nov. 2023
Familj
1 recension
4.5/5
Utmärkt
Publicerades 31 dec. 2023
i stayed with my family for a day. It is such a nice hotel. It is a very convenient location because it is a walk away from the Wanda malls and just 15-minute ride to the attraction areas such as the Gangfulin Relic Park and Thames Park. The staff in the hotel were attentive.
Översätt
Svar från boendet: 您好! 感謝您對凱悦集團的一貫支持,並選擇上海松江凱悦酒店作為您在松江的家外之家。感謝您與我們分享您的經驗和感受。您的滿意是我們工作最大的收穫。我們衷心的期待您再次光臨併為您下一次入住創造更為愉悦而難忘的凱悦回憶。- 上海松江凱悦酒店
Omer-Farooq
Guestroom - Lake-View (Double Bed)
Bodde på juni 2024
Affärsresenärer
49 recension
5.0/5
Enastående
Publicerades 17 juli 2024
The location is nice the lake view was njce
Översätt
Emily
Standardrum i queensize
Bodde på mars 2023
Familj
4 recension
5.0/5
Enastående
Publicerades 9 apr. 2023
Great spot on the river. Room came with tickets to Smurf paradise and free upgrade to executive club access which were both enjoyed! The breakfast is the best we’ve had in China, more variety of fruit, fruit juice, pastries, bread etc and pastries were freshly cooked. Very vast selection, all good quality. Hotel has really nice rooms, new and clean decor, good facilities like indoor/outdoor pool. The service was also better than most other similar hotels I’ve stayed at. 2 things to note ; 1) our room was uncomfortably hot and we couldn’t sleep well, I’m not sure what the issue was but the service was very good. They came up with different solutions and brought us an AC unit in the end. They were very helpful, it’s just a shame it was still too hot. 2) the pool has a weird policy where no spectators are allowed, which I’ve never come across in a hotel before, and I didn’t really understand the rationale. In the 5 minutes I was in there I saw 3 other women sent away who were equally bemused. 1 was accompanying her daughter, who then couldn’t swim as mum wasn’t allowed to stay and watch, poor girl! I just wanted to watch and take videos of my 2 year old playing with her Dad. It was a little disappointing. Anyway, great hotel- we’ll go back.
Översätt
Svar från boendet: Dear Guest, Warm greetings from Hyatt Regency Shanghai Songjiang! Thank you for sharing with us your recent stay experience, Your comments about hotel AC and Fitness have brought to our serious attention. Please accept our sincere apologies that we failed to meet your expectation on this occasion. Rest assured that we will reinforce our internal training and daily supervision to provide our guest with proper Hyatt Experience. Hyatt Regency Shanghai Songjiang
Gästanvändare
Rum Deluxe med 1 king size-säng
Bodde på juni 2023
Affärsresenärer
5 recension
5.0/5
Enastående
Publicerades 19 juli 2023
although it is a temporary booking,but I am surprise with the service and care.left a deep impression memory on me and my female companion.It is really a good accommodation experience especially with the support from Jerry.And it is absolutely a good choice for next journey in this area.
Översätt
Svar från boendet: 您好! 感謝您對凱悦集團的一貫支持,並選擇上海松江凱悦酒店作為您在松江的家外之家。感謝您與我們分享您的經驗和感受。您的滿意是我們工作最大的收穫。我們衷心的期待您再次光臨併為您下一次入住創造更為愉悦而難忘的凱悦回憶。- 上海松江凱悦酒店
Look..
Guestroom - Lake-View (2 Beds)
Bodde på aug. 2023
Affärsresenärer
10 recension
5.0/5
Enastående
Publicerades 21 sep. 2023
设施:ok 卫生:ok 环境:ok 服务:ok
Översätt
Svar från boendet: 您好! 感謝您對凱悦集團的一貫支持,並選擇上海松江凱悦酒店作為您在松江的家外之家。感謝您與我們分享您的經驗和感受。您的滿意是我們工作最大的收穫。我們衷心的期待您再次光臨併為您下一次入住創造更為愉悦而難忘的凱悦回憶。- 上海松江凱悦酒店
MONOD
Standardrum i queensize
Bodde på dec. 2022
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 1 feb. 2023
Front desk jerry is verygood give Me late check out
Översätt
Svar från boendet: 尊敬的賓客,您好! 感謝您對凱悦集團的一貫支持,並選擇上海松江凱悦酒店作為您在松江的家外之家。感謝您與我們分享您的經驗和感受。您的滿意是我們工作最大的收穫。我們衷心的期待您再次光臨併為您下一次入住創造更為愉悦而難忘的凱悦回憶。- 上海松江凱悦酒店
ACS18
Standardrum i queensize
Bodde på juni 2022
Familj
5 recension
4.0/5
Mycket bra
Publicerades 11 juli 2022
Check-in and check-out were easy and fast. The ayi who cleaned our room was so friendly and kind. I. wish that I remembered her name. My husband and kids had an issue with their locker in the swimming pool changing rooms. The staff won't very helpful there. They definitely need more staff members who can speak English.
Översätt
Svar från boendet: Dear Guest, Warm greetings from Hyatt Regency Shanghai Songjiang! Thank you for sharing with us your recent stay experience, Your comments about staff won't very helpful at fitness have brought to our serious attention. Please accept our sincere apologies that we failed to meet your expectation on this occasion. Rest assured that we will reinforce our internal training and daily supervision to provide our guest with proper Hyatt Experience. Hyatt Regency Shanghai Songjiang
Gästanvändare
Standardrum i queensize
Bodde på maj 2022
Annat
4 recension
2.5/5
Publicerades 19 aug. 2022
Very disappointed by my stay which is neatly under Hyatt’s usual standards of quality. Loud noises coming from pipes at night, dirty tissue and food found on the floor in public spaces, basic question unanswered by the staff…I wouldn’t recommend to stay at this hotel. The major positive thing of this property remains the direct access to the beach.
Översätt
Svar från boendet: Dear Guest, Warm greetings from Hyatt Regency Shanghai Songjiang! Thank you for sharing with us your recent stay experience, Your comments have brought to our serious attention. Please accept our sincere apologies that we failed to meet your expectation on this occasion. Rest assured that we will reinforce our internal training and daily supervision to provide our guest with proper Hyatt Experience. Hyatt Regency Shanghai Songjiang
Gästanvändare
Standardtvåbäddsrum
Bodde på feb. 2023
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 28 mars 2023
WILLIAM🤙🤙🤙
Översätt
Svar från boendet: 您好! 感謝您對凱悦集團的一貫支持,並選擇上海松江凱悦酒店作為您在松江的家外之家。感謝您與我們分享您的經驗和感受。您的滿意是我們工作最大的收穫。我們衷心的期待您再次光臨併為您下一次入住創造更為愉悦而難忘的凱悦回憶。- 上海松江凱悦酒店
Gästanvändare
Standardrum i queensize
Bodde på juli 2022
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 2 sep. 2022
good jerry
Översätt
Svar från boendet: 尊敬的賓客,您好! 感謝您對凱悦集團的一貫支持,並選擇上海松江凱悦酒店作為您在松江的家外之家。感謝您與我們分享您的經驗和感受。您的滿意是我們工作最大的收穫。我們衷心的期待您再次光臨併為您下一次入住創造更為愉悦而難忘的凱悦回憶。- 上海松江凱悦酒店
Axindou
Gästrum (Dubbelsäng)
Bodde på feb. 2025
Familj
1 recension
5.0/5
Enastående
Publicerades 24 mars 2025
699的套餐,含大床房,雙早和嘉賓軒禮遇,性價比超高。環境優雅大氣服務周到細緻,還特意為壽星做了巧克力朗姆蛋糕,太貼心了。必須推薦!
Översätt
6/20
Svar från boendet: 尊敬的賓客您好,感謝您選擇上海松江凱悦酒店並對酒店的性價比、優雅的環境、細緻周到的服務表示認可。以及得知酒店嘉賓軒為您準備的生日驚喜為您帶來了一個貼心又歡樂的生日,這令我們倍感欣喜。酒店坐落於上海之根,五龍湖畔,既可觀覽歷史遺韻,又可遠眺都市天際。毗鄰廣富林、佘山、歡樂谷、醉白池等諸多名勝景點以及萬達廣場、五龍廣場、馬利來廣場等一眾大型商業綜合體。松江有軌電車茸寧路站、地鐵9號線松江大學城站環抱酒店,距離上海松江高鐵站僅需約22分鐘公共交通車程。期待您的再次光臨,上海松江凱悦酒店
Anonym användare
Gästrum (Dubbelsäng)
Bodde på feb. 2025
Familj
12 recension
2.8/5
Publicerades 24 mars 2025
環境是非常好的,尤其是幫我升級了湖景房,真的很不錯的環境,且第一天入住就看到了煙花,真的很不錯。 設施也很不錯,尤其是健身房的器械,以及游泳池都是非常不錯的。 衞生分兩部分,房間是非常好的,餐廳就真的一般了。。。 餐廳為什麼一般呢?這幾天涉及他們的服務了!真的太差太差太差了!從進入酒店,週五辦理一次入住,服務員還可以,雖然不熱情,但是至少是盡責盡職的。週六家人來了辦理入住,前台排隊了,也還是衹有一個小姑娘,整個過程可以看得出那個小姑娘很盡心盡力,但是電腦拉胯,過程非常緩慢!而且居然排隊了,也沒有主動出來幫忙分擔!前台的電話,打5次能接1次就謝天謝地了! 早餐自助餐,煮麪條的阿姨一邊抱怨,一邊煮麪,一碗麪等十分鐘都很正常,一頓早飯吃下來,沒吃到什麼好吃的,魚蝦肉都沒有,芝士都少的可憐,乾巴巴,早飯到十點半結束,九點半就有很多不補了。位置本來就很少,收拾的阿姨也不及時。 下午茶去嘉賓軒,就那麼幾種吃的,拿了一個梨是爛的,金桔最上面就是爛的,一眼就看到,小姑娘就坐在那裡玩手機,啥也不管。。。 晚上去嘉賓軒,吃的多一點了,但是不知道是怎麼回事,一上菜就哄搶完了,而且位置很有限,陽台上户外的桌子螺絲掉在旁邊,也沒有人維修。。。衹吃完晚飯把充電寶落在嘉賓軒,發現就立即去找,結果嘉賓軒七點半之後就進不去了,聯繫前台,電話始終打不通,嘗試聯繫了禮賓部,也是聯繫不上,最後打了一樓自助餐廳的服務員才打通,讓他們去傳話,還是前台那個胖嘟嘟的可愛服務員來和我溝通,説會幫我去問。結果到第二天十點多我去退房,還是沒有迴音,前台換了個女的,説話都不帶抬頭的,讓我等回覆,她不知道這件事。。。 就真的很無語,十幾個小時過去了!你們連個失物都沒有迴音?!在我一再的要求下,才去找了鑰匙去幫我開門,開了門發現我的充電寶就躺在桌上!真的太奇葩了!明明到處都是服務員,但是感覺這家酒店就是自助的! 總之,這個酒店的服務真的是差到根了,除了清理我房間的阿姨,前台胖嘟嘟的小姑娘,其他人都在混日子!沒有任何一個人是想好好做好自己的工作的。
Översätt
Svar från boendet: 尊敬的客人, 感謝您選擇上海松江凱悦酒店,並分享您的寶貴反饋。感謝您對酒店的環境、設施、健身房器械及泳池和客房衞生表示認可。但也非常抱歉此次入住未能給您帶來十分滿意的體驗。我們對您在入住期間遇到的困擾深感歉意, 關於您提及的餐廳的服務和餐品補充不及時;嘉賓軒水果不夠新鮮以及前台的電話不暢通和服務響應不及時等問題,我們非常重視,您提到問題確實不應該發生。我們將加強員工培訓,並優化接待流程,以確保未來能為每位客人提供更流暢的入住體驗。這並不是我們希望提供的服務標準,我們會立即着手改善電話服務響應和餐飲出品的補充更新速度,以確保客人的需求能夠及時得到滿足。 我們非常重視您的意見,並會以此為契機不斷提升我們的服務質量。希望您在未來有機會再次光臨時能感受到我們的改進和用心。 再次感謝您對我們的反饋,祝您一切順利!上海松江凱悦酒店