J Hotel Shanghai Tower

Thank you to the JHotel staff and especially to our Butler Ms. Joyce! The team really went above and beyond to make our stay memorable, including helping us with fixing our toddler’s toy and blowing up balloons. The Yi Lounge offered delightful afternoon tea with happy hour; and, even a “magic show” from the staff for our kid at the bar. The hotel design is exquisite; contemporary, bright, and equal parts sophisticated and cheerful. Centouno and Heavenly Jin restaurants provided excellent service along with delectable, aesthetically pleasing gastronomic creations. We greatly appreciate your hospitality toward families with young children, especially our rambunctious one who’s rather destructive. We’ll certainly be back to celebrate special occasions!

"The service at J Hotel is truly the best we’ve experienced in the past 30 years. Honestly, we hadn’t heard of J Hotel before our visit, but now we can’t stop raving about it! The hotel is incredibly clean and has such a pleasant, welcoming atmosphere. The dedication to customer satisfaction is remarkable. A special shoutout to Haley – her service was nothing short of exceptional. Whatever training she’s received, it’s working wonders! Her energy, enthusiasm, and commitment to providing the best experience left a lasting impression on us. We deeply appreciate the effort she put in to make our stay unforgettable.

This hotel offers a luxurious experience, with spacious, well-appointed suites and thoughtful amenities. The food is excellent, and the afternoon tea provides a generous selection. However, the building's design limits natural light and views from the rooms. While the staff is well-trained, English proficiency is limited beyond the front desk. The pool and gym are small but functional. Complimentary minibar items are a nice touch, though hard liquor is excluded. Overall, it's a high-end stay, but given the price, one might expect slightly more.

Location superb, hotel first class, staff exceptional, all round of perfect break away. 100% recommend, thank you.

Certainly! Here's the combined review in English: Our two-night stay at J Hotel was nothing short of exceptional. The service was impeccable, reflecting a level of care and professionalism that truly stood out. Special thanks to Butler George, whose dedication and responsiveness were exemplary. He consistently went above and beyond, ensuring our every need was met promptly, even outside his regular hours. Miss Sia provided wonderful care and joy to our children, making them feel at home. Mr. Liu Hai's insightful commentary on the hotel's art collection enhanced our stay, deepening our cultural experience. On the third day of our journey, we had initially planned to move to another luxury hotel on the Bund. However, we were dissuaded by the service there. Eventually, at half past eleven that same night, we happily returned to J Hotel to continue our stay. We are delighted that domestic hotels can achieve such high standards of service. We are grateful to Butler George, Miss Sia, Mr. Liu Hai, and the entire staff for making our time here truly memorable.

Amazing, thank you all the staff, Shawn and the rest for making our short stay amazing! We will definitely be back! We stayed and had to leave at 4am, the team packed a breakfast for us which was beyond considerate. Everyone spoke pretty fluent English & the hotel itself was beautiful. Definitely a must stay in Shanghai!