Crystal Orange Shanghai Lujiazui Financial Center Hotel

During our recent stay at the Crystal Orange Hotel in Lujiazui, Shanghai, we found the hotel to be a blend of modern design and comfort. The property is clean and stylish, offering a pleasant atmosphere for guests. The free laundry service is a thoughtful touch, and the rooms are well-equipped, featuring amenities such as a fridge and tea set. However, the hotel's location may not be ideal for all travelers. While it is situated in the financial district, it requires a 10-minute walk to the nearest metro station. This might be inconvenient for families or those with mobility concerns. For us, the walk was manageable, but it's something to consider when planning your stay. One area that could benefit from improvement is the customer service, particularly at the front desk. Interactions with staff were somewhat impersonal, and a warmer, more welcoming approach would enhance the guest experience. Additionally, the free laundry service, while a great perk, was sometimes hindered by guests occupying the machines for extended periods. On several occasions, we were unable to use the facilities after waiting for over an hour, as some guests left their clothes unattended. Addressing this issue could improve the overall convenience for all guests. In summary, the Crystal Orange Hotel offers modern accommodations with a few areas for improvement. It's a suitable choice for travelers who appreciate design and comfort but may not be ideal for those seeking a centrally located hotel with immediate access to public transportation.

Clean hotel, great service and amenities

We had a fantastic stay at Crystal Orange. The hotel was very clean and well-maintained. The staff were excellent, they went above and beyond to make our stay comfortable. We enjoyed the breakfast as the food was delicious, and there was a good tea selection. They had a nice selection of loose-leaf tea, usually hotels will just provide tea bags. The hotel bar was another highlight, we liked the beautiful decor. I highly recommend this hotel and wouldn’t hesitate to stay there again if I’m in the area.