Songtsam Shangri-la Linka

What was good 1. We received excellent butler service from 边宗, who went above and beyond her responsibilities. She supported various departments such as housekeeping, laundry, and room coordination with great efficiency and responsiveness. 2. Overall service standards were good, and staff were generally courteous & helpful. However, there was some resistance during breakfast when we requested to take away a small portion of food, which could have been handled with more flexibility. Areas for Improvement 1. Unfortunately, our original room was located directly beside an active construction site, with tractors passing frequently throughout the day. This significantly affected our experience and reflects a lapse in room assignment planning. 2. The room quality and housekeeping standards did not meet expectations, especially considering the premium pricing. The bed was overly soft and sunken, the shower gel was nearly empty at checkout, and personal items were moved by housekeeping but not returned to their original positions. 3. The laundry service lacked proper handling of delicate materials—particularly wool items—and hygiene standards need improvement. For instance, clean socks were returned in a visibly reused plastic bag, which is concerning for a property of this caliber. 4. There was a lack of detailed information provided for day activities. We joined a cycling trip but did not receive sufficient pre-trip guidance regarding terrain, attire, or necessary items to bring. Improved coordination and communication between the hotel and vendors would greatly enhance guest preparedness and safety. 5. We were disappointed to learn that guests staying at Songtsam Linka were not allowed to participate in Songtsam Green Lodge activities, contrary to what we were informed prior to our arrival. This inconsistency in information was frustrating and impacted our overall experience.

Everything is tiptop!!! From the moments we reached Shangri-la by train, driver was waiting for us…fetch us to the hotel with the Defendar. The car was very very clean. All the facilities in the hotel was excellent! The architecture of the hotel is tibetian style. Many of the handcraft look nice. The view from the hotel can see the songtsam temple. High tea was provided, the egg tart taste delicious even it is winter. The breakfast had varities of food. The hotel included ticket to songtsam temple, even provided a free guide to explain while visiting the monastery. The shampoo and body lotion in the room was nice to used, especially in winter season. The skin feel very dry. (Hope that hotel would sell it online) The hotel area was very big, there are a lots of nice view to take photo. Even the hotel is big, they provide buggy car so you not need to walk a lot. All the staff was well trained, they served us like family. Very heart warming🥰 We would like to stay in Songtsam hotel again.