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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.8
Renlighet4.7
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Negativa recensioner(4)
Sheau Wei
Bodde på nov. 2024
Familj
3 recension
4.5/5
Utmärkt
Publicerades 14 dec. 2024
Hotel located in the old town. Suitable for small group as it was accessible by 5 seater car not not bigger ones. Place is nice and clean .
Översätt
Svar från boendet: Dear guest,Thank you for choosing our hotel and sharing your experience. We apologize for the inconvenience. We're delighted that you found our place nice and clean. As you mentioned, our hotel is located in the heart of the old town, and the first floor is a museum of the Ancient Tea Horse Road, which adds a unique charm to our location.We understand the inconvenience caused by the vehicle access limitation. In fact, this traffic control measure is to preserve the historical site of the old town. once again, thank you for your comments and we will definitely improve the future comms.
jimenaqqq
Tibetansk-Stil Dubbelsäng Rum
Bodde på juni 2024
Par
12 recension
4.5/5
Utmärkt
Publicerades 29 juli 2024
Nice hotel with a museum inside. Big comfortable room. They cleaned the toilet every day, but not the room. The phone number on Trip doesn't work, so we couldn't contact them to pick us up from the airport. They offered a free ride to the train station after having asked for it. They have ******* clothes available for free for photos
Översätt
Svar från boendet: Dear guest, thank you for taking the time to share your stay with us. We apologize for the oversight in cleaning and have taken immediate steps to address these issues to ensure they do not happen again. Thank you again for your feedback and look forward to the opportunity to serve you again and showcase our improved products and services.
Jesslyn Chin
Bodde på nov. 2024
Familj
10 recension
3.2/5
Publicerades 15 dec. 2024
Do not recommend if u have big group as big car cannot enter the plc. Taxi driver unable to locate the hotel. U need to locate hotel on ur own. Reception switch off phone after 8pm. Struggled so much to reach the hotel at middle of night. Outside was completely dark no lamp post. But, overall hotel facilities is good with heater.
Översätt
Svar från boendet: Thank you so much for your valuable feedback, and we sincerely apologise for any inconvenience caused. Regarding the road restrictions in the Dong Ke Zong Old Town, it is true that due to this traffic control measure is to preserve the historical site of the old town, only 5-seater vehicles are currently permitted. We deeply regret not informing you of this in advance and will work on improving our communication in the future.We will also contact the phone service provider to investigate why our 24-hour hotline was not reachable. Once again, thank you for your helpful suggestions. We look forward to welcoming you again and providing you with an even more seamless stay next time!
Gästanvändare
Tibetansk-Stil Dubbelsäng Rum
Bodde på maj 2024
Ensamresenärer
4 recension
5.0/5
Enastående
Publicerades 21 juni 2024
Peaceful and great location at the edge of ancient town. The young lady help me to get a ride to the train station. She walked me to wait until my ride showed up.
Översätt
Svar från boendet: Thank you very much for your recognition. Welcome to Shangri-La. We will maintain high-quality and excellent customer service standards and try our best to create a comfortable and warm check-in experience for every guest. Welcome to the beautiful Shangri-La again. Looking forward to your next meeting!
Gästanvändare
Bodde på jan. 2024
Res med vänner
25 recension
3.2/5
Publicerades 27 feb. 2024
its a bit dark wood style but the room was OK and for once not too smoky ( we may have been the only staying guests). Staff are half asleep. Location is quiet
Översätt
Svar från boendet: Thank you for taking the time to share your feedback with us. We aim to provide a comfortable and aesthetically pleasing environment for all our guests. We'll consider your feedback as we continue to improve our accommodations.Regarding your observation about our staff, we apologize if our team seemed less attentive than expected. We strive to provide exceptional service, and we'll address this feedback directly with our staff to ensure our guests always feel welcomed and supported during their stay.Thank you again for choosing to stay with us, and we hope to have the opportunity to host you again in the future with an even more enjoyable experience.
uumee_uumee
Tibetansk-Stil Dubbelsäng Rum
Bodde på jan. 2024
Ensamresenärer
42 recension
3.0/5
Publicerades 6 feb. 2024
“+”
Let’s talk about good part of the hotel
• The staff is really friendly and helpful. Two little cute girls helped me a lot with my issues;
• There’s a floor and bed heating and it’s so nice in a cold winter day;
• The location is very convenient, there’s an old street and some temples;
• If to compare to other hotels, here is so quiet and calm in the mornings. Cleaning ladies aren’t speaking loudly using their wallow talkie 👍🏻
“-“
• I really didn’t like that the floor in my room was dusty since the first (!) day moved in;
• Too less toilet paper that’s not enough even for 1 person per day .
Översätt
Svar från boendet: Thank you for taking the time to share your experience with us. We're thrilled to hear you found our staff friendly and our amenities warm and convenient, especially during the winter season. Your mornings' peace is something we take great pride in!We apologize for the oversight regarding the cleanliness and the toilet paper stock. Your comfort is our priority, and we're addressing these points immediately to ensure they're not repeated.We appreciate your feedback and hope to host you again for an even better experience.
Gästanvändare
Tibetansk-Stil Dubbelsäng Rum
Bodde på nov. 2023
Ensamresenärer
6 recension
5.0/5
Enastående
Publicerades 27 dec. 2023
Wonderful hotel. Wouldn’t want to stay in another place in Shangri-La old town. Beautiful ******* style building, large rooms, considerate amenities. Food places in walking distance (breakfast places open at 8am, at least during the winter season).
Översätt
Svar från boendet: Thank you very much for choosing the Z Hotel, Shangri-La. We are so thrilled to know that you are impressed with our heart-warming hospitality. Thank you again for your review and we look forward to welcoming you back again. Yours, Kai. General Manager
Gästanvändare
Bodde på nov. 2023
Res med vänner
11 recension
5.0/5
Enastående
Publicerades 22 dec. 2023
Amazing accomdation. Loved it, location is great, Kai helped us out with luggages and also recommended some good local food.
Heated floor was great and definitely a great stay
Översätt
Svar från boendet: Dear Stella, Thank you very much for choosing the ZHU Hotel, Shangri-La. Our aim is to create memories for our guests. We are so thrilled to know that you are impressed with our heart-warming hospitality. Thank you again for your review and we look forward to welcoming you back again. Yours, Kai. General Manager
Gästanvändare
Bodde på jan. 2024
Par
3 recension
5.0/5
Enastående
Publicerades 10 feb. 2024
Great location in downtown area.
Översätt
Svar från boendet: Shangri-La looks forward to your coming again
Svar från boendet: 尊敬的客人,深深感謝您對鑄記見山酒店的熱忱讚譽。在那被喚作月光城的獨克宗古城核心之境,鑄記見山,如詩如畫般靜靜佇立。此地,交通順遂,寧靜與繁華奇妙交融。僅需邁着輕盈的步伐走上六到七分鐘,便能邂逅世界上最大的轉經桶與龜山公園那片寧靜之域。酒店,背靠着古老的衙門遺址,與百雞寺相依相伴,似在訴説著歲月的故事。一樓的茶馬古道博物館,猶如時光深處的璀璨明珠,承載着厚重如史詩般的文化歷史氣息,這裏,亦是著名愛國商人馬鑄材先生的故居所在,每一處角落都瀰漫著歲月的沉香。酒店以藏式風格精心雕琢,加濕器、地暖、供氧設施一一完備,彷彿是為您編織的一個温暖而夢幻的棲居之所。我們將始終懷揣初心,讓鑄記見山成為您心靈的詩意港灣,熱切期盼着與您再次浪漫邂逅。
Svar från boendet: 在香格里拉的奇妙旅程畫卷裏,鑄記見山酒店恰似一位温婉而貼心的旅伴。周邊幾步之距,寫真店如繁星散落,酒吧區也近在咫尺,僅需五分鐘的悠然漫步,就能一頭扎進熱鬧與歡騰之中,可當夜色漸濃,它又像一位靜謐的守護者,用安寧的懷抱伴你甜甜睡去。店內的工作人員仿若一羣熱忱的精靈,古城那蜿蜒曲折、調皮搗蛋的道路,難不住他們早早就位迎接的決心,離去時也會貼心地護送行李,不讓你有絲毫困擾。房間裏,製氧機似忠誠的衞士,默默守護你的每一口呼吸;地暖像温柔的暖爐精靈,讓寒意無處遁形。還記得那個清晨,高鐵的汽笛聲如急促的號角,我們像慌亂的小鹿般手足無措,前台的小妹妹卻如天使降臨,帶着甜美的笑容,毫不猶豫地伸出援手,不僅幫忙提拿行李,還一路護送我們上車,那嬌小而堅強的背影,深深烙印在我們心中,鑄記見山的這份深情厚誼,怎不讓人感恩銘記,期待着下一次重逢時再續美好。
Svar från boendet: 親愛的客人,感謝您的驚喜分享!鑄記酒店坐落於古城核心,雖身兼古韻,卻懷熱忱服務之心。從您預訂成功那刻起,我們就盼着能為您的旅程添彩。工作人員主動對接,海拔叮囑是我們的貼心關懷。酒店環境優雅,一樓博物館更添文化韻味。身處古城,周邊美食環繞,舌尖與心靈皆能盡興。便民設施多樣,衹為您的便利考量。背靠衙門遺址,相鄰百雞寺,與龜山公園也僅六七分鐘步程,地理之便得天獨厚。願鑄記成為您心中難忘的古城旅居記憶,期待與您重逢!