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Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.4
Service9.6
Renlighet9.5
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Kiattipong Romngoen
Guestroom (2 Beds) (Floor Heating)
Bodde på dec. 2024
Familj
6 recension
10.0/10
Enastående
Publicerades 22 jan. 2025
- Perfect location, not too crowded but closed to the Dafo Temple.
- Complimentary station pick-up is a plus.
- Very helpful staffs.
- The hotel has its own museum.
- The wall is quite thin as we can hear others guests talking at the corridor.
Översätt
Svar från boendet: Dear guest,Thank you very much for choosing to stay at our hotel and leaving us your valuable feedback! We are delighted to know that you are highly satisfied with our hotel's location. The area around the hotel is peaceful, and being close to the Grand Buddha Temple means that you can always go and experience its tranquility and historical charm at any time. We're glad that our free pick-up service from the station was helpful to you. It's exactly what we hoped for, aiming to make your journey smooth from the very beginning. Our staff are also very happy to have been able to assist you. It'
Travel manic
Guestroom (2 Beds) (Floor Heating)
Bodde på nov. 2024
Familj
6 recension
9.0/10
Utmärkt
Publicerades 14 dec. 2024
Hotel located in the old town. Suitable for small group as it was accessible by 5 seater car not not bigger ones. Place is nice and clean .
Översätt
Svar från boendet: Dear guest,Thank you for choosing our hotel and sharing your experience. We apologize for the inconvenience. We're delighted that you found our place nice and clean. As you mentioned, our hotel is located in the heart of the old town, and the first floor is a museum of the Ancient Tea Horse Road, which adds a unique charm to our location.We understand the inconvenience caused by the vehicle access limitation. In fact, this traffic control measure is to preserve the historical site of the old town. once again, thank you for your comments and we will definitely improve the future comms.
jimenaqqq
Leisure Room (Floor Heating)
Bodde på juni 2024
Par
12 recension
9.0/10
Utmärkt
Publicerades 29 juli 2024
Nice hotel with a museum inside. Big comfortable room. They cleaned the toilet every day, but not the room. The phone number on Trip doesn't work, so we couldn't contact them to pick us up from the airport. They offered a free ride to the train station after having asked for it. They have ******* clothes available for free for photos
Översätt
Svar från boendet: Dear guest, thank you for taking the time to share your stay with us. We apologize for the oversight in cleaning and have taken immediate steps to address these issues to ensure they do not happen again. Thank you again for your feedback and look forward to the opportunity to serve you again and showcase our improved products and services.
Jesslyn Chin
Guestroom (2 Beds) (Floor Heating)
Bodde på nov. 2024
Familj
10 recension
6.5/10
Publicerades 15 dec. 2024
Do not recommend if u have big group as big car cannot enter the plc. Taxi driver unable to locate the hotel. U need to locate hotel on ur own. Reception switch off phone after 8pm. Struggled so much to reach the hotel at middle of night. Outside was completely dark no lamp post. But, overall hotel facilities is good with heater.
Översätt
Svar från boendet: Thank you so much for your valuable feedback, and we sincerely apologise for any inconvenience caused. Regarding the road restrictions in the Dong Ke Zong Old Town, it is true that due to this traffic control measure is to preserve the historical site of the old town, only 5-seater vehicles are currently permitted. We deeply regret not informing you of this in advance and will work on improving our communication in the future.We will also contact the phone service provider to investigate why our 24-hour hotline was not reachable. Once again, thank you for your helpful suggestions. We look forward to welcoming you again and providing you with an even more seamless stay next time!
Gästanvändare
Leisure Room (Floor Heating)
Bodde på maj 2024
Ensamresenärer
4 recension
10.0/10
Enastående
Publicerades 21 juni 2024
Peaceful and great location at the edge of ancient town. The young lady help me to get a ride to the train station. She walked me to wait until my ride showed up.
Översätt
Svar från boendet: Thank you very much for your recognition. Welcome to Shangri-La. We will maintain high-quality and excellent customer service standards and try our best to create a comfortable and warm check-in experience for every guest. Welcome to the beautiful Shangri-La again. Looking forward to your next meeting!
Gästanvändare
Guestroom (2 Beds) (Floor Heating)
Bodde på jan. 2024
Res med vänner
24 recension
6.5/10
Publicerades 27 feb. 2024
its a bit dark wood style but the room was OK and for once not too smoky ( we may have been the only staying guests). Staff are half asleep. Location is quiet
Översätt
Svar från boendet: Thank you for taking the time to share your feedback with us. We aim to provide a comfortable and aesthetically pleasing environment for all our guests. We'll consider your feedback as we continue to improve our accommodations.Regarding your observation about our staff, we apologize if our team seemed less attentive than expected. We strive to provide exceptional service, and we'll address this feedback directly with our staff to ensure our guests always feel welcomed and supported during their stay.Thank you again for choosing to stay with us, and we hope to have the opportunity to host you again in the future with an even more enjoyable experience.
uumee_uumee
Leisure Room (Floor Heating)
Bodde på jan. 2024
Ensamresenärer
46 recension
6.0/10
Publicerades 6 feb. 2024
“+”
Let’s talk about good part of the hotel
• The staff is really friendly and helpful. Two little cute girls helped me a lot with my issues;
• There’s a floor and bed heating and it’s so nice in a cold winter day;
• The location is very convenient, there’s an old street and some temples;
• If to compare to other hotels, here is so quiet and calm in the mornings. Cleaning ladies aren’t speaking loudly using their wallow talkie 👍🏻
“-“
• I really didn’t like that the floor in my room was dusty since the first (!) day moved in;
• Too less toilet paper that’s not enough even for 1 person per day .
Översätt
Svar från boendet: Thank you for taking the time to share your experience with us. We're thrilled to hear you found our staff friendly and our amenities warm and convenient, especially during the winter season. Your mornings' peace is something we take great pride in!We apologize for the oversight regarding the cleanliness and the toilet paper stock. Your comfort is our priority, and we're addressing these points immediately to ensure they're not repeated.We appreciate your feedback and hope to host you again for an even better experience.
Gästanvändare
Leisure Room (Floor Heating)
Bodde på nov. 2023
Ensamresenärer
7 recension
10.0/10
Enastående
Publicerades 27 dec. 2023
Wonderful hotel. Wouldn’t want to stay in another place in Shangri-La old town. Beautiful ******* style building, large rooms, considerate amenities. Food places in walking distance (breakfast places open at 8am, at least during the winter season).
Översätt
Svar från boendet: Thank you very much for choosing the Z Hotel, Shangri-La. We are so thrilled to know that you are impressed with our heart-warming hospitality. Thank you again for your review and we look forward to welcoming you back again. Yours, Kai. General Manager
Gästanvändare
Guestroom (2 Beds) (Floor Heating)
Bodde på nov. 2023
Res med vänner
13 recension
10.0/10
Enastående
Publicerades 22 dec. 2023
Amazing accomdation. Loved it, location is great, Kai helped us out with luggages and also recommended some good local food.
Heated floor was great and definitely a great stay
Översätt
Svar från boendet: Dear Stella, Thank you very much for choosing the ZHU Hotel, Shangri-La. Our aim is to create memories for our guests. We are so thrilled to know that you are impressed with our heart-warming hospitality. Thank you again for your review and we look forward to welcoming you back again. Yours, Kai. General Manager
Gästanvändare
Guestroom (2 Beds) (Floor Heating)
Bodde på jan. 2024
Par
3 recension
10.0/10
Enastående
Publicerades 10 feb. 2024
Great location in downtown area.
Översätt
Svar från boendet: Shangri-La looks forward to your coming again