YABULI SUN MOUNTAIN HOLIDAY HOTEL

Hotel services doesn’t match the rating. 1. The reception staff was not properly trained, not helpful and not customer friendly. 2. Hotel did not accept Visa card for the deposit. Only accept UnionPay or WeChat. Staff wrongly charged the card and had to refund, caused a long check in process for the guests. 3. The hotel reception staff including the Manager should know details of the prices and facilities offered by the ski operators and not just asking the guests to find out by themselves. We were asked to call the equipment rental offices ourselves to get the prices. 4. The room was not properly cleaned. Carpet was not vacuumed and we had to ask for the housekeeping to vacuum it in the evening as the vacuum cleaner was not an available when we checked in the room. 5. The toilet sink tap was loose and we had to ask the maintenance to get it fixed when we checked in the room. 6. Room service was not available as the kitchen was busy at 8pm. No notice was given to guests about this. 7. The toiletries were not fully replenished and an opened toothbrush packet left by previous guests was not replaced.

A very enjoyable stay at this hotel. Breakfast was delicious, they extended our checkout to 2 pm, and the skiing was amazing. The room was nice and clean albeit a small problem with the toilet. Would definitely stay here again!

the hotel is the best location and near ski park

all great and good skiing in there

來哈爾濱，亞布力，雪鄉期間最滿意的一次住宿體驗，來之前看網上有一些負面評價還有點擔心。來了之後，遇到度假助理李清華熱情招待，因為小孩多，幫忙照相，穿滑雪服，給我們提供了很多便捷。房間也挺大，大酒店該有的都有，送滑雪票，大堂在2樓，1樓就是酒店自帶滑雪更衣室，出門就是滑雪場，性價比超高。比同價位雪鄉住宿好了不知多少倍。

跟國內很多雪場比，亞布力假日酒店更具性價比，房費包含了滑雪場整天暢玩，雪服，雪板，雪仗，纜車等等，房間也特別大，窗外就能看到雪場，酒店一樓換雪服，直通雪場，非常方便。客服部的陳振蘭阿姨，很熱情，看我們從南方過來的，不僅送了很多水，而且看小孩還在雪場玩，主動給我們延長退房時間。酒店的餐廳也很棒，是我們出行幾天吃得最舒服的一頓。唯一的不足是前台實習接待不熟悉業務，洗衣房洗衣居然讓顧客買洗衣液，説不免費提供，還好後面把這個烏龍解決了。