UrCove by HYATT Shantou MixC Huanghe Road

Not far from Railway station, very clean hotel and excellent services in all field !  Nearby have Luckin coffee Shop for refreshment! And breakfast is also upto satisfactory! Looking forward for staying in same hotel again,

Firstly, the location of the hotel is mid-way between the HSR station, which still takes about 15 min on the road. It was a little misleading when booking the hotel as I thought it was next to MixC. Guess it pays to read more carefully next time. The hotel is brand new with a restaurant only. The room is wonderfully clean, with comfortable linen, pillows and a high pressure hot shower. There are no bar/ cafe services as most of the guests either head out early and return late after enjoyed their dinner in the local restaurants. What was unpleasant was there was a man who made a huge commotion out of the room type he had booked. He spoke very loudly and was uncouth in his mannerism. The hotel staff could have had brought him to a quieter corner to resolve the dispute. Hence the service of the frontdesk may need more training to handle such unpleasant guests check-ins. When I asked for recommendations to nearby eateries, no one gave me any suggestions except to head to the famous food street. Lucky thing for Dianping and a friend who was local who could help me search for a breakfast place that was within walking distance. Lastly, with such new facilities, the greatest area for improvement would be investment in staff training. That would raise the overall impression and experience at the hotel stay. :)

衝著凱悦品牌來的，這家是新開的，預訂了大床，然後入住和前台溝通是否可以調整雙床，前台確認了後給我們免費升級調整到了雙床，超級nice！房間挺大，膠囊咖啡居然是皮爺咖啡，太有品位了，牙膏也是單獨的超級大一衹歐樂B，還有同品牌漱口水，非常細緻了。早餐感覺一般，可能是對比汕頭美食太好吃了吧，酒店服務員態度都挺好會主動打招呼，特別是前台COLIN超友善，整個入住期間都很關注我們的入住體驗，強烈推薦這家！

清明假期相約朋友逛吃汕頭，看到這家新開的逸扉酒店就馬上預訂了，還充滿期待地入住，初到酒店感覺還行，確實比較新，訂了兩晚，但是入住沒多久就感覺不太對勁了。 酒店算是比較智能化，房間裏連電話都沒有，都是通過喚醒小度下達指令和前台聯繫，索要房間補充品，但是效率異常低，每次都要等半小時以上，酒店的回覆是很多人訂餐，導致機器人無法及時配送，作為凱悦旗下品牌連最基本的配套服務都跟不上，這樣的解釋真的牽強。 房間裏面蠻大，顯得很空曠，後來一看攜程的酒店介紹，各個房型都會有桌子和椅子，唯獨我的房間沒有，完全沒用地方吃東西和擺放辦公用品，酒店也沒法回覆為什麼我的房間就沒有這些該有的硬件設施。 房務做清潔很不到位，馬桶還是臟臟的，有點倒胃口就不上圖片了，另外收拾完的洗手枱污漬斑斑，還遺留垃圾在枱面上，這個操作真的不解。 早餐品種很少之餘，餐廳都是亂哄哄的，餐具的擺放堪比路邊攤，亂糟糟的，而且水漬污漬都還在刀叉上，需要自己用餐巾紙二次清潔，這樣的早餐第二天就果斷放棄了。 以上所述皆為親身經歷，希望酒店能正視並改進，否則凱悦品牌就不要掛了，很影響品牌形象。 這次不愉快的入住體驗確實對凱悦品牌很減分，真心希望整體提高水準。

在汕頭新開的凱悦旗下品牌酒店，全部按照五星級標準設計，大堂及電梯具有空間設計感，獨特的潮流風格讓年輕人更加喜愛。 服務：辦理入住非常便捷，前台可以代收外賣讓機器人送到房間。在這裏特別感謝酒店工作人員小吳，在聯絡酒店後想要更改房型，她都幫我們處理的很好。 房間：房型超級大，三天兩晚的汕頭旅遊遇上下雨天，幸好有舒適的環境讓我們待在房間裏歇息。廁所乾濕分離，智能馬桶也很好用！全屋智能定製的設計很現代化。 公共區域：酒店的洗衣房和健身房都在11樓，24小時全天候服務。因下雨天淋濕的衣服拿到洗衣房洗、烘，不到一小時就能穿了。 下次來汕頭還會再入住這家！！

位置一般，有時等好耐才叫到出祖車外出，加上周圍很難找到餐廳，並且酒店只供早餐的餐廳，找食有點困難。 酒店職員應對速度尚可及有善。 本人對酒店不滿是電視機，第一天晚上發現不能看電視，但當晚太夜就沒有叫維修。第二天到台前找人維修，等一會，職員來房維修及處理好，但是當晚電視又出問題，職員又來維修。本人向職員投訴這樣不能解決問題，若再出現問題，他們承諾安排換房。跟後幾天，沒有叫找人維修，因懶再向酒店投訴。 酒店今年開幕幾個月，硬件這麼差。本人不會推薦這樣酒店，亦不會入住此品牌其他地方的酒店，真怕怕了。 最好笑的，職員說：若電視又出問題，職員教拿掉房匙後，等一會所有電源關掉，再將房卡再次插上啟動便可。本人在酒店住五日四夜，每日做此動作先開啟電視，對本人添很多麻煩。