Gästanvändare
23 april 2025
We would like to express our sincere gratitude to your Front Office Manager, Mr. Mohammed Hammuda, for his exceptional professionalism, leadership, and problem-solving skills. During a critical situation regarding our check-in, which was caused by an error on the part of the travel agency, Mr. Hammuda showed remarkable courage, initiative, and a strong sense of responsibility. Thanks to his calm, confident, and client-oriented approach, the issue was resolved in a timely and positive manner, ensuring our comfort and peace of mind. We firmly believe that such competence and dedication deserve recognition at the highest level. We respectfully recommend that Mr. Hammuda be considered for promotion, as he embodies the values of true leadership and outstanding customer service. We would also like to extend our appreciation to Mr. Mahmoud from his team, whose support and hospitality made a significant difference in our experience. Thank you for having such a strong team that represents your hotel with dignity and integrity. Sincerely, Aigerim from Kazakhstan
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