Naama Bay Hotel & Resort

服務特別差 前台態度惡劣 服務人員都是可惡的 入住時辦理入住時間超級超級長 區別對待 看見是亞洲人就歧視 對中國人更是一副看不起的嘴臉 看見美國人 跪舔 電梯壞的 從大門到酒店大堂 沒有bus 得走路半小時過來 房間臭轟轟的 沒有一個引路的 625一晚 都不如國內50元的旅店 我見過最差最爛的酒店 服務態度最差 沒有任何服務而言 三四十年前的酒店都比這個好 早餐不新鮮 床單破的 房間裏的牀頭櫃都不帶擦的 真的 避坑吧 第一次評論酒店 真是糟糕透了 門口的保安退房還攔着 破酒店！

İdare eder

We arrived at 8pm and was told the same story the reception tells a lot of guests (you have been upgraded). We were told to go straight to the restaurant and come back down for our cases afterwards. The Palm Restaurant in the main building is absolutely filthy and the food was awful. We were showed to our room, 530, and if that was an upgrade I really daren't think what a basic room is! The air conditioning unit was extremely noisy and there was a green flashing light from a box on the wall that really disturbed our sleep. The room was never cleaned properly for the whole 11 days we were there. The pools need retiling and cleaning at the very least. The main pool bar barely has any drinks to choose from and the staff are non existent! The Grill restaurant was slightly better but still had very limited choice and opened food resulting in flies on the food all the time. We got back to our room one night, and clearly someone had been in and tampered with our safe. When we told the guest relations lady she was unconcerned and said that housekeeping always attend twice in a day - and it just have been the cleaner, but our room was never cleaned twice. The British guests we spoke to all said they couldn't wait to leave. There is a clinic on site, and I had to be given iv fluids and antibiotics due to gastrointeritis. I have been to Egypt many times, and this has never happened before. It was definitely due to the food and lack of hygiene in this hotel. The sister hotel Naama Waves was the only reason we stayed as we used their facilities every day. The staff, pool and food are amazing ! Go to level 5, walk to the gate and across the road to get to the hotel. Naama Bay Hotel will not tell you about their sister hotel. My advice would be to stay there and definitely not at Naama Bay Hotel.

Hotel is definitely not a 5 star, more like 3. The staff are absolutely amazing and can't do enough for you the food was ok we always found something and was always hot, we spent our time around the sunrise pool/bar was lovely don't have to get up early and not over crowded. The room was dated and the beds are rock hard but ok for what we needed. Only 1 bottle of water in the fridge nothing else. We stayed in 900 block away from the main building as have seen reviews about it been noisey was quite where we were. The grounds are kept clean overall we did enjoy it but wouldn't return the hotel was full of rude Russians

Everything was absolutely brilliant All the facilities are 10 out of 10. Location absolutely fantastic right in the middle of Naama Bay” Staff very friendly and helpful especially Mohamed Omar at the reception always welcome you with smile and help all time. Only thing they need to add more selection to the food especially for kids. (Thankyou for dinner at Boharat restaurant was amazing). Overall a very good Experience and sure i will be coming back”

This is the 5th year going back to the Naama Bay Hotel and I can say that the service from all staff has been second to none, they are so hard working and polite, nothing is to much trouble. Resident Manager Hosseiny Ahmed has been amazing as he always is and making our stay an absolute joy. Mohamed Sabry never fails to deliver with his staff of amazing people. Hassan the pool bar member of staff was excellent in his role. We have booked to return next year already. Thank you to ALL the staff at Naama Bay Hotel for another amazing experience.