306ianw
5 april 2025
This hotel was listed as being 4* with superior rooms. This was an outright lie. The rooms were tired, with dangerous electrical appliances including a hairdryer by the sink with wires sticking out and which was split in two. The wifi didn't work, the receptionist couldn't speak English, the pool was cold, the TV in both rooms (yes, we moved room) didn't work. Windows and doors didn't close properly. The pool was cold and no-one used it. The beach was so far away, it wasn't possible to walk, although there was a shuttle. There were not even any decent bars nearby. Even the title was a lie as the water slides were not working. We got eaten alive by mosquitoes just for good measure. The food was pretty awful and the 'restaurant' like a canteen in a hostel. The drinks package was very, very poor and service slow. On the positive side, the staff seemed to be trying very hard to make things right, but the hotel has had so little investment that it is an uphill task. The hotel was so bad that we checked out after one day, as did the couple we were travelling with and paid again to book into a different hotel (which was excellent, but in a much higher price bracket). Love Holidays, the company we booked through, were pretty useless asking what the hotel could do to make it right (demolish and start again?) and we are still trying to get our money back for the hotel part of the total holiday cost. It looks like we may have to go a legal route to recover the cost.
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