The Dalbury and Palmer Hotel with Free Parking

I "booked" here in November 2021. Today, 15th July 2022 I got this email from them just 36 hours before check in: "Dear Rich, It is with deep regret that I must advise you that we have had to cancel your booking with us for this weekend. Unfortunately, due to covid 19 the local authority have booked out the entire hotel to use for vulnerable persons and have extended this use at short notice. We did advise the booking agent of this some weeks ago but they haven't actioned this request, we are still chasing up with them to find out where their process has broken as this is not good practice. I appreciate this is very disappointing and can only extend our most sincere apologies at this time." I work for a local authority and local authorities cannot just book out a hotel at whim. This hotel was in November, and is now, advertising itself as a hotel when it is actually a council funded hostel. Their website is a sham saying it is a hotel but you cannot book. I encourage other TripAdvisor users who have been affected by this to contact me so they can join with me in taking this further. I would advise anyone else who has had similar problems with such places who are now pretending to be hotels but are council shelters to PM me so we can take action with the relevant authorities.