Mercure Sheffield St Paul's Hotel & Spa

Robin, on the reception desk, was very professional and friendly and gave me a very warm welcome and a great first impression. The hotel, being directly attached to the Winter Garden, has a great central location and is less than ten minutes by foot to the train station (which is all wheelchair and suitcase accessible). All the breakfast staff were also attentive and helpful even early in the morning.

They charge nearly double what most hotels in the area do because there's a spa. But they charge extra for pool use after you get there, and you could visit it and pay the same if you're not a guest. They also don't allow children in the pool most of the day, which didn't come up when I specified I was bringing a child. So we had no opportunity to use the pool. It's also not the hotel advertised! ******************************************************************* you've probably seen this image they're using. It's not there! That's a nearby building they like the look of. Moved the TV to the left so it aligned with the bed. Pic attached. Gross. Wanted to take my card when we arrived. I know that's becoming more common, but it needs to be called out. I'd paid up front. Nobody needs my card details just in case they want to charge me for something.

Great hotel lovely big room in city centre, everything very near restaurants, shops breakfast had a great mixture for everyone would highly recommend

A water bottle thrown in the corner if the room missed by housekeeping not a major but not what expect for a 4 star.

Everything was so clean an shiny an the spa was lovely the room was huge an so clean an was fantastic the staff so polite

Great location for city centre though no parking, entrance lobby and bar area very presentable. Staff spoken to came across as friendly and approachable. Only 1 lift working. Never saw the spa area to comment. Room spacious, bathroom with bath and shower separate - shower very good rain fall. A mini fridge is a nice addition to the room. Would have expected some fresher milk condiments rather than UHT jiggers. Basic tea/coffee condiments. Our room overlooked the winter gardens roof. The window does not open (which could be a deal breaker in warmer months). Rather quiet. Bed itself..... terrible! Old pocket springs that desperately needs replacing or at least topping. Was like trying to sleep on a death rack ... massive let down! Awful nights sleep. Hair dryer did not work. If wasn't for the shocking beds/mattress I would consider staying here again especially due to price and location. However the main reason you stay somewhere is to sleep ...and that was not a nice experience at all here.