Leonardo Hotel Sheffield

Arrived at the hotel on 16th January only to be told they couldn’t find my reservation 🤔. It turned out I’d booked the wrong date – my reservation was for 16th February! The receptionist, a chap called Nathen (or something similar), nonchalantly said “no worries” since no money had been charged yet, and that he could cancel it. However, as I booked via Trip.com (which offers no cancellation option), nothing could be done 😕. To my utter dismay, on 16th February they still charged me! Despite endless back-and-forth with Trip.com’s support, the charge remains non-refundable 🤬. The customer care is so abysmal that it completely wiped away the good impression I had in January 😡. In short, this hotel is rubbish – rubbish of the highest order 👎.

It’s a very good hotel. Clean, comfortable, spacious rooms. Walking distance to shops, restaurants and other amenities as the Winter Gardens. Staff are amazing. Really enjoyed Christmas.

Fast, easy and very pleasant check in and out. Kept our bags in storage room for a full day on day of check out as our train wasn’t due to leave until 8:00pm. Rooms were very clean and beds were comfortable. Breakfast was great with plenty of options. Bar food was lovely and reasonably priced. Overall very happy with our stay.