Brocco on the Park Boutique Hotel

Spoiled by noise. I had the “Nightjar” accessible room , but this is near the front door, so there was foot traffic and voices until late at night and again in the morning. The guests in the room above seemed to have trouble sleeping so that they were waking around and dropping items all night long, especially between 3 and 5.30AM. And then at 8.30 someone came into my room. Avoid this room.

Very comfortable room with many stylish touches. Loved the large bath, lovely high quality toiletries and the fresh milk and cookies especially. Staff were friendly and helpful, especially the night porter who was very patient and kind when I kept forgetting the door code. The breakfast was tasty, just what we wanted. The location was great for us. We were visiting family in Sheffield. The staff were helpful with parking. The car park is very small but they gave us permits for street parking when necessary.

My husband and I stayed at this hotel in September 2024 and raised a complaint about our poor experience caused by their failure to regulate their car park and aweful wifi signal. Our complaint raised in september, which to this date (8 months later), has still not been acknowledged or responded to by the directors of this business, despite chasing on various occasions. The Manager Harry provided a response to our complaint which failed to appreciate the inconvenience caused to us and offered no part refund or offer of good will for the stress their poor management caused. This hotel does not take the experience of customers seriously and has an atrocious record of dealing with complaints. I would not recommend this place and if I could give a 0 star, I would. On the day we were due to check-out they had poor regulation of customer parking, they had an unstaffed reception which delayed our onwards travel, resulting in me being late for a work commitment. Yet, my wife was waiting at least 10 mins at reception to check-out of the room which contributed to making her late for her work commitment at 11:00am. We were informed there was only one receptionist who would be with us to allow us to check-out soon, yet still waited at least 10-minutes to check-out which is completely unacceptable. This delay adversely impacted our plans for the day, in particular, it made us late for work meeting at 11 which made her look very unprofessional and caused her stress; We then were delayed by the hotel for a further 15 minutes to depart after we had checked out from the customer car parking area because the hotel staff allowed a BT contractor to park in front of parking spaces and the accessway leading to the customer parking area, which meant that no guests could leave as the road was blocked. The hotel also allowed a customer to park on the access in front of the BT contractor who we had to wait for before we could leave. We were told by a hotel staff that the hotel was aware that the customer was parked here because they were having breakfast with the hotel! This is extremely poor as the hotel was clearly aware that the BT contractor was at their hotel to fix the Wi-fi and were aware that the guests who had blocked the car park for a considerable amount of time were having breakfast, therefore the hotel staff failed to ask these people (or insist) that these persons move their vehicles immediately to a suitable car park (or overflow) to clear the access for other guests. This 15-minute delay made us late for a work appointment for 11am and caused her considerable distress. Parking in the access was not permitted as there is no parking spaces outlined and this would obviously block the access, causing inconvenience to hotel guests who had parked legitimately. We also consider this was a health and safety risk to us by being blocked in should a fire have occurred. Wi-Fi signal was extremely poor and couldn't connect - we tried to connect to the free Wi-f

We booked Pigeon Loft for a night. The room is clean with quality bed linen. The bathroom is well presented with lots of toiletries in large bottles, plenty of towels and a big shower. There are bathrobes, books, a coffee machine, kettle and fridge. Fresh milk is provided and there is even some cake. We got wine and champagne included in the price. We took our champagne down to the terrace. The staff couldn’t have been better - really helpful and friendly. The reviews on here complaining about it being empty aren’t helpful - the staff can’t do more in my opinion. I’d highly recommend staying here.

What a delight. Beautifully appointed room - we stayed in Woodpecker - and spotless. The service was outstanding. Thank you Teagan but also the chef & other staff we interacted with. Loved the small plates of food. Tasty & homemade. There was good window glazing - we didn’t notice being on a main road. Loved the chocolates in our room. Comfy bed, pillows and linen. I will be back. Thank you.

We stayed in Pigeon Loft which is a smaller room, but it still had all the comforts: fresh milk, homemade cake, extra room heater, robes, fabulous bathroom, fluffy towels. All the furnishings and fixings are of a really high standard, and well maintained. The double glazing made the room free from traffic noise. Very cosy. Breakfast was good - I really rated the big portion of granola. It is just a few minutes walk to the Sharrow Vale Road with lots of bars and cafes.