Hampton Inn & Suites Shelby

My husband and I were in town for a wedding. The hotel was very clean and staff were very nice! Location was next to a mall, so several restaurants were nearby. It was nice that the rooms had a refrigerator snd microwave. I would stay here again if ever back in the area.

Stopped here while traveling and it was a nice hotel with very nice staff but not close to anything so dining was difficult. Basic Hampton with regular breakfast foods. Older property that could use a few updates. But overall a positive experience.

I stayed in room 209 on 1/11. I woke up at midnight feeling something crawling on my neck. I brushed it off and turned on light to see a little "beetle". I pulled back covers to find a total of 6 on my pillow and sheets! I felt sick knowing what they must be. I immediately called the front desk and told them to come upstairs. I slid the mattress away from the headboard to discover a full INFESTATION of bed bugs on the bed skirt in all sizes and life stages! By the time the desk clerk got to my room I was grabbing my stuff to leave. She offered me another room and I declined. I immediately put all my belongings in trash bags that she provided to me and told her I expect a refund. She told me the manager would call in the morning. At 1pm on 1/12 no one had reached out to me so I called and was told the manager was in a meeting. At around 4pm I received a phone call and apology for "you having to move to another hotel in the middle of the night" from the assistant manager. He said pest control was coming the next day to investigate and he would "keep me updated." I asked him if he went to my room and he said, "Yes, but I can't tell what I'm looking at." I said YOU'RE LOOKING AT BED BUGS! I then told him I was really surprised the manager didn't call me for something as serious as this and he said, "I can ask the manager to call you if you'd like." I told him NO I shouldn't have to ask for that phone call. I still haven't received an update on their findings, eventhough there is no mistaking what is in these pictures. Also, I thought I got off lucky with only 1 bite on my face that night. NOPE! 5 days later 11 itchy bites have shown up on my neck, right arm, and right breast. I was really scared that even after washing and drying everything straight from the sealed bags, I had brought some home until I googled and found out bites can take from a few days to 2 weeks to appear. I'll never get over the feelings of filth and disgust waking up to bugs crawling all over you and feeding off of you! It's sickening. I have included all the pictures but I know it can sometimes take a lot longer for them to be approved.

Hotel clean staff friendly lounge nice breakfast awesome would make them my place to stay the outside was clean and welcoming mall across street restaurants all around staff greets you in and out of hotel

everyone was nice, relaxing environment. easy to find hotel and close to many restaurants and shopping center. Ample parking. Very clean and easy access to the business center. Hotel clerks gave restaurant recommendations that were helpful.

This property is great! Our king room was clean and fresh. The entire staff was so helpful, Great location. The female manager even helped us with our luggage and she made my wife a cup of hot tea. The service was defiantly like a 5 start hotel

During my stay I was using the business center and I heard the blonde female manger making ****** remarks. Someone called the front desk and she said “I thought the stupid mother f***** spoke English for a second.” Very sad that we have people like this in 2023. Will choose other brands.

This hotel was very clean. The room was nice with a large bathroom. We were very pleased with the complimentary breakfast. The staff was very welcoming and helpful. We arrived before check-in time, but they arranged for us to check in early.

We stayed one night at this Hampton. We were working in the hot sun at a music camp all day and were pretty hot and exhausted when we arrived and the room was a welcomed relief! The AC cranked and the room was very comfortable. I didn't think the room was supposed to have a mini-fridge but it DID!! Yeah!!! The bed was the typical comfortable Hampton Inn Bed. The room was quite a bit smaller then most Hampton Inn rooms as some other reviews mentioned but still worked. It IS in a very small and kind of out of the way town of Shelby, NC. It is right next to a mall and has many restaurant choices of all kinds nearby. We went to Wings, etc, for a quick beer and some wings to hold us over till dinner (Pizza Hut Delivery to the room) and the beer was cold, the wings were crispy and flavorful and the bartender and patrons were friendly. Hope this helps!