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Verifierade recensioner
Läge och interiör9.5
Bekvämligheter9.2
Service9.7
Renlighet9.6
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Brandon104
Deluxe-dubbelrum
Bodde på jan. 2025
Par
7 recension
8.5/10
Mycket bra
Publicerades 28 feb. 2025
Very strategic location. A lot of foods and shopping. Price from low end to high end. Interesting places all located around 4-5km (around 10-15 RMB taxi fare)
Översätt
6/12
Svar från boendet: Dear Guest, Thank you so much for your wonderful review! We are thrilled to know that you found our hotel's location to be extremely strategic, with easy access to a plethora of dining and shopping options. It's fantastic to hear that you appreciated the diverse range of pricing, catering to various budgets. We are also delighted to know that interesting places of interest are all within a convenient 4-5km radius (approximately a 10-15 RMB taxi ride), making your stay even more enjoyable and convenient. Your satisfaction is our utmost priority, and we strive to ensure that our guests have an unforgettable experience during their stay. Thank you for recognizing the efforts we put into providing a prime location that enhances your travel experience. We sincerely hope to welcome you back in the future and provide you with an even more exceptional service experience. Wishing you all the best and happy travels!
Gästanvändare
Lägenhet
Bodde på dec. 2024
Par
1 recension
10.0/10
Enastående
Publicerades 6 jan. 2025
room cleanliness, comfort and facilities is amazing. location is still one of the best, if not the best. hotel has two convenience stall at the lobby, located right next to taiyuan pedestrian street. the front desk staff are very helpful, especially 王佳 and "小白白", helping me with the transport arrangement to the airport, as we are a "little" behind time. definitely will stay in this hotel if i am back to Shenyang.
Översätt
Svar från boendet: Thank you for staying at JEN Shenyang by Shangri-La recently, We are glad that you enjoyed your stay and satisfied with the service staff. I am looking forward to seeing you again. Whether you are a business or leisure traveler, staying for a day or a week, I will help you explore and discover the endless pleasures of Shenyang.
Cy Feng
Superior-rum i kingsize
Bodde på aug. 2024
Affärsresenärer
26 recension
10.0/10
Enastående
Publicerades 21 sep. 2024
设施:excellent facilities and very large room
卫生:very clean and no smell
环境:excellent location with alot of food around the hotel.
服务:service manager 王佳provided superior service even during last night check. I will stay in this hotel on my next visit in Shenyang
Översätt
Svar från boendet: Dear Guest, Thank you for staying at JEN Shenyang. We are glad that you enjoyed your stay and satisfied with the service .We will continue to create a good environment and unforgettable experience for you with our enthusiastic and active attitude and considerate and friendly service. We look forward to seeing you again, wish you a happy life!
Gästanvändare
Deluxe-dubbelrum
Bodde på dec. 2024
Ensamresenärer
1 recension
9.5/10
Otroligt
Publicerades 2 feb. 2025
It is an excellent hotel! Super clean and service staff is super friendly. They went out of their way to help you. Jenny and Max are great!
Översätt
Svar från boendet: (本酒店點評分4.7分)尊敬的客人,感謝您入住瀋陽JEN酒店及對Jenny及Max服務的認可!能為您帶來滿意的入住體驗,我們深感榮幸。瀋陽JEN酒店致力於打造舒適如家的體驗,您的滿意是我們最大的動力。我們期待您的再次光臨,祝您生活愉快!
Suwanna
Superior-tvåbäddsrum
Bodde på juni 2024
Par
30 recension
8.5/10
Mycket bra
Publicerades 24 juli 2024
Hotel is located not far from raiway station on a busy street. and just a next to pedestrian street. thete are shop and restaurants around. Room size is good but it has a carpet floor which is not so clean. bed is good but pillow are much too soft for me.
Översätt
Svar från boendet: Dear Guest,Thank you for staying at JEN Shenyang by Shangri-La recently, We will continue to create a good environment and unforgettable experience for you with our enthusiastic and active attitude and considerate and friendly service. We look forward to seeing you again, wish you a happy life!😊
Tay Shuling
Superior-tvåbäddsrum
Bodde på juni 2024
Familj
11 recension
10.0/10
Enastående
Publicerades 23 juli 2024
Super accessible location, with malls and train stations just in walking distance. Staff are friendly too, including receptionist Happy who is warm and nice to talk with! :)
Översätt
Svar från boendet: Dear Guest,Thank you for staying at JEN Shenyang by Shangri-La recently, We are glad that you enjoyed your stay and satisfied with the service staff Happy. I am looking forward to seeing you again. Whether you are a business or leisure traveler, staying for a day or a week, I will help you explore and discover the endless pleasures of Shenyang.😊
Gästanvändare
Deluxe-dubbelrum
Bodde på dec. 2024
Par
2 recension
5.5/10
Publicerades 10 jan. 2025
Staying at the Jen Hotel in Shenyang was not a good experience, despite its good location. At check-in time we were asked to leave a deposit equivalent to 100% of the pre-paid hotel stay. This requirement was not described in the hotel reservation, or at least not easy to be found. This was the first time that I experienced this having travelled to several countries. The hotel manager had to personally waive this requirement as we didn't think it was applicable. On the first night my wife started feeling itchy for no apparent reason. On the second night she developed a severe alergic reaction with rashes all over the body that caused her to go to the hospital at 1:30 am. We started suspecting that the source of allergy was the forced ventilation combined with the lack of fresh air that was moving impurities from the soiled carpet that seems to be in need of steam cleaning. When we got back to the hotel the following day -we were unable to contact the hotel by phone earlier because the only telephone number listed seemed to be out of service- we requested that the room window be opened. Things then started to get better for my wife and she was able to stay in the room without feeling ill again.
Översätt
Svar från boendet: 尊敬的客人,您好!對您在酒店的不愉快體驗深感抱歉,並對您和您的妻子所遭遇的不便與健康問題表示深切的關切。非常感謝您的寶貴反饋意見,我們已將您的反饋傳達給相關部門,並優化我們的按金政策,確保在預訂過程中清晰、準確地告知所有費用細節,以避免未來再次發生類似情況。同時,我們已對酒店員工進行了進一步的培訓,以確保在面對此類情況時能夠迅速、妥善地解決問題。對於您妻子在酒店期間出現的過敏反應,我們將對房間進行徹底的清潔與消毒,並將特別關注地毯的清潔狀況,嚴格執行房間的衞生標準。關於您提到的電話號碼停用的問題,我們進行了內部核查。通常情況下,我們的聯繫電話是保持24小時暢通的,以確保客人能夠及時聯繫到我們。同時,我們也確認了在您反饋期間,酒店確實接到了其他客人的電話,並未出現大規模無法接通的情況。我們非常感謝您的反饋,您的寶貴意見是我們改進服務的動力。我們始終致力於提供優質的服務和便捷的設施,以確保每一位客人都能享受到愉快的住宿體驗。您的滿意是我們最大的動力。我們期待您的再次光臨,祝您生活愉快!
Tan
Superior-rum i kingsize
Bodde på okt. 2024
Ensamresenärer
4 recension
10.0/10
Enastående
Publicerades 23 nov. 2024
Location is superb and near 沈阳高铁 and 沈阳 metro. Easily accessible to most parts of attraction. Also located at the shopping and F&B area with lots of food option. Room is very comfotable, clean and big. Would like to commend all their frontline staff. All were very profession and customer oriented especially 王佳 who was friendly and attentive to my needs.
Översätt
Svar från boendet: Thank you for staying at JEN Shenyang by Shangri-La recently, We are glad that you enjoyed your stay and satisfied with the service staff. I am looking forward to seeing you again. Whether you are a business or leisure traveler, staying for a day or a week, I will help you explore and discover the endless pleasures of Shenyang.
Gästanvändare
Superior-rum i kingsize
Bodde på apr. 2024
Par
1 recension
10.0/10
Enastående
Publicerades 25 maj 2024
This hotel is a great place with affable and warm staff and housekeepers, who have been very helpful and kind to us during our stay. Special compliments to hotel manager who wears a red suit for her great hospitality.
Översätt
Svar från boendet: Dear Guest, Thank you for staying at JEN Shenyang by Shangri-La recently, We are glad that you enjoyed your stay and satisfied with the service staff. I am looking forward to seeing you again. Whether you are a business or leisure traveler, staying for a day or a week, I will help you explore and discover the endless pleasures of Shenyang.😊
SeraphinaMa
Superior-tvåbäddsrum
Bodde på juni 2024
Res med vänner
2 recension
10.0/10
Enastående
Publicerades 23 juli 2024
Great stay and convenient location
Översätt
Svar från boendet: Dear Guest,Thank you for staying at JEN Shenyang by Shangri-La recently, We are glad that you enjoyed your stay. I am looking forward to seeing you again. Whether you are a business or leisure traveler, staying for a day or a week, I will help you explore and discover the endless pleasures of Shenyang.😊
Gästanvändare
Superior-rum i kingsize
Bodde på juni 2024
Par
12 recension
10.0/10
Enastående
Publicerades 25 juli 2024
Location is unbeatable, with malls at our doorstep and Lawsons and Luckin Coffee at the lift lobby. Hotel is a bit old but everything works. Hot water shower great water pressure, great bed, big room. Highly recommend.
Översätt
Svar från boendet: Dear Guest,Thank you for staying at JEN Shenyang by Shangri-La recently, We are glad that you enjoyed your stay. I am looking forward to seeing you again. Whether you are a business or leisure traveler, staying for a day or a week, I will help you explore and discover the endless pleasures of Shenyang.😊
Yi
Superior-rum i kingsize
Bodde på aug. 2024
Par
1 recension
10.0/10
Enastående
Publicerades 20 sep. 2024
Great service! Great location! Really good free americano at the counter! Yum
Översätt
Svar från boendet: Dear Guest, Thank you for staying at JEN Shenyang. We are glad that you enjoyed your stay and satisfied with the service .We will continue to create a good environment and unforgettable experience for you with our enthusiastic and active attitude and considerate and friendly service. We look forward to seeing you again, wish you a happy life!
pisuit
Superior-rum i kingsize
Bodde på maj 2024
Par
7 recension
9.5/10
Otroligt
Publicerades 8 juni 2024
Location is quite good, near train station and MRT.
nearby walking street.
the front service is very well.
just the room there was some smoking smell.
Översätt
Svar från boendet: Dear Guest,Thank you for staying at JEN Shenyang by Shangri-La recently, We are glad that you enjoyed your stay and satisfied with the service. I am looking forward to seeing you again. Whether you are a business or leisure traveler, staying for a day or a week, I will help you explore and discover the endless pleasures of Shenyang.😊
Gästanvändare
Superior-rum i kingsize
Bodde på apr. 2024
Res med vänner
12 recension
10.0/10
Enastående
Publicerades 22 maj 2024
Bessie is a very good employee. Her gentle voice makes us feel warm. She is very helpful and kind. She gave us considerate service!
Översätt
Svar från boendet: Dear Guest, Thank you for staying at JEN Shenyang by Shangri-La recently, We are glad that you enjoyed your stay and satisfied with the service staff Bessie. I am looking forward to seeing you again. Whether you are a business or leisure traveler, staying for a day or a week, I will help you explore and discover the endless pleasures of Shenyang.😊
simonkfkwok
Superior-rum i kingsize
Bodde på apr. 2024
Affärsresenärer
3 recension
10.0/10
Enastående
Publicerades 24 maj 2024
Dear Bessie,
I am a guest who recently stayed at the hotel where you work. I would like to express my heartfelt gratitude and high praise to you.
The care and consideration you have shown in your work have deeply moved me. As a person with a disability, I often require special care and assistance. However, not only did you patiently listen to my needs, but you also proactively provided various thoughtful help to ensure that I could enjoy a comfortable and pleasant stay at the hotel. Your passionate service and professional spirit have undoubtedly brought me an unforgettable experience during my stay.
I am delighted to see your care and support for people with disabilities. Your work attitude is undoubtedly a model of hotel service, and a learning example for other employees. I sincerely hope that you can continue to maintain this enthusiasm for your work, and create wonderful stay experiences for more guests who need special care.
Thank you again for your excellent service! I wish you success in your work and good health!
Översätt
Svar från boendet: Dear Guest, Thank you for staying at JEN Shenyang by Shangri-La recently, We are glad that you enjoyed your stay and satisfied with the service staff Bessie. I am looking forward to seeing you again. Whether you are a business or leisure traveler, staying for a day or a week, I will help you explore and discover the endless pleasures of Shenyang.😊